Club L London Reviews

“ Instead of taking responsibility or trying to resolve the issue, the company immediately blamed the customer and refused both a refund and replacement. ”

“ ’m disappointed that I’m being charged a return processing fee for an item that did not fit as described. This policy was not clearly communicated at purchase. I would like the full refund reconsidered. ”

“ Instead of taking full responsibility, I was offered a small partial refund to “fix” the dress myself, which is completely unreasonable. ”

“ For US shoppers, please be aware that express shipping is not 2-3 days but rather 5-7 days. They also will not refund you for delays. ”

“ They didn’t unfortunately, Dreadful experience, spent 664 on 4 dresses in mid October but none suited so did the return properly and within time with their company who have emailed confirmation of return on 28 Oct and I still have not got my money back, no phone number, just AI agent who says I am outside return time so now have no dresses and no money, do not use this company, no refund yet and it is 3 December ”

“ On top of that, i just wanted to return the pieces and get a refund, well their shipping took longer than the date estimated and so when the item arrived and they weren't responding to me, they forced me to miss the 14 day return policy on a $250 order!! The two items that were delivered don't fit anyways. ”

“ Instead, they issued a “final response” denying all responsibility and left me without my goods or a refund. ”

“ I will be grateful if the Management Team can look into this and give me a solution, either send it to my address or give me a refund. ”

“ Got a dress, was not like the picture it was very see through so i returned it and they told me they would refund me half and the rest after they receive the dress which they have not done. I tried to speak to an agent to get my refund i was promised and they told me that the shipping and return fee is not refundable when they clearly said i would be refunded the rest of my money once they receive it. ”

“ I need a refund. ”