Club L London Reviews

“ I received my package in 6 days (so late with no shipping refund). ”

“ The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive ”

“ I kept checking on the tracking number to see if the package was received from the sender so I could receive a refund for the returned item. ”

“ Customer services have NOW responded acknowledging the portal was not working, said it was because my return was out of 14 days, which it wasn't when I first tried to access your portal, and telling me that as u had returned the item "independently" I was not "entitled " to a refund. ”

“ Stay away! Returned two dresses only refunded for one. ”

“ BEWARE This company is a scam. I ordered 4 dresses from them and only liked the quality of one so I decided to keep it. It took me literally months to get my refund. They were claiming they didn’t get the items back but the tracking number stated otherwise. The customer service is non existent and on top of that I tried to reach out to them on social media about my refund and guess what?? They blocked me. That’s so low… ”

“ I used to shop here all the time but as most services have these days , the quality of clothes have declined and the customer service too. Now the next day delivery is unreliable and be careful with refunding as they may reject your refund even though that was the state of how you received the item . ”

“ We returned immediately and Club L have refused a refund because they say its been worn. ”

“ The quality of the products should speak for themselves, yet I was met with a shockingly unjust refund denial for two of the items. ”

“ BEWARE of not getting your refund back. ”