Club L London Reviews

“ Returns policy SUCKS. You have to return to a courier not AUS POST and there is only 1 of them in Perth. And they charge you $38 to return something. No way it costs that much to return something by normal post. Won't be buying from here again. ”

“ Good quality of the dress! Very bad communication and return service. They charge you for the returns and they aren’t helpful at all. ”

“ $18 processing fee for returns is absurd! order elsewhere. ”

“ Returns are not free and cost me over $40 to ship back an item I bought for $110. Crazy amount - can’t remember the last time I had to pay for a return let alone it be this much money! I won’t be shopping here again since I can only shop online and I’d be worried I won’t like the product ”

“ This place is awful! After over 30 days of back and forth to return 1 of 2 dresses that was misshaped and disfigured, they tell me it’s too late. Ha! I was like it’s your fault. They prolonged sending the link to return the dress until it was too late. Now I have to pay someone into alter the dress is I wish to use it! Buyer beware. Returns are not friction-free because they will play games with you! ”

“ I then received an email to say that one of the dresses I returned didn’t meet their returns policy as there was a ‘mark’on it. ”

“ No response from customer service so returned item via tracking service to address under RETURNS on your website. ”

“ I received an incredibly rude response about "drawing a line" in the sand when it came to returns outside a 14 day window. ”

“ They SCAM you on the returns. ”

“ In the past I had a great experience with club london. Nice dresses and quick and easy returns. What's happened? Bought a dress for my daughter. Way too small and cheap material. Returned. Tracked. No refund. Company waits until you get fed up asking for refund and keeps the money. DO NOT BUY FROM CLUB LONDON. Such a shame as they used to be good. ”