“Made an order and they couldn't deliver it. They didn't reply to numerous emails requesting a refund and I still can't see any refund by them. Waste of time.”
“I purchased from this business during a promotional offer.
After more than 20 days of waiting, I tried repeatedly to contact them to find out the status of my order — unfortunately with no success at all.
There was no response to emails and no answer on the phone, only voicemail every time. After a full month, I finally received an email informing me that some of the items I ordered were out of stock :)
If that was the case, why wasn’t this communicated weeks earlier?
Extremely poor communication, bad order management, and a very disappointing customer experience.
What a lovely joke from clowns.”
“Such a scam. Ordered weeks ago and never delivered. Phone number is useless, no one answers and it just hangs up on you. Do not give these frauds your money.”
“I’m so disappointed with cocktail porter after using them previously and having great experiences I ordered from them again. But my parcel has never been delivered, well after a month after it was due to arrive. After multiple emails to the team there, as well as multiple calls to fed ex, I’m still without the gift, no refund and little response to resolve the matter. It’s a shame as their kits are great quality when I’ve actually managed to get them delivered before!”
“They took my money but didn't send an order number. It didn't arrive for weeks. I called to ask for assistance and was abused and hung up on. I've reported them to my credit card company for fraud. I told them this, a week ago, and they never bothered to follow up”
“I ordered the COLD DRIP MANHATTAN and SALTED HONEY OLD FASHIONED bottled cocktails as a gift for my partner. They were INCREDIBLE - the Old Fashioned, especially. They arrived in a cute little box, look fantastic and it's so great that you just open, pour over ice and enjoy. A terrific present.”
“Loved the product but delivery was problematic and super frustrating. As we weren't home to receive it we received a card but it took five calls and an email and a bus trip to a random collection point to find out where the box was and collect it. Maybe change your courier service or figure out a better resolution with them”
“Great ingredients, super easy instructions. We all had a ball making them and they tasted awesome. Looking forward to learning (and testing) more in the coming months!”
“I love that all of the items are portioned correctly - so you aren't left with an excess of one ingredient at the end. Also the packaging is beautiful, and it gets me up and mixing drinks that I wouldn't otherwise attempt. Winner!!”
“My partner is a coffee lover, so I bought him this box to try. For his first ever espresso martini, he is in love! They were so smooth, and delicious, we can’t wait for the next box”
