| 
                                            Shipping & Delivery
                                         | |
|---|---|
| 
                                            Delivery Methods                                         | 
                                                Courier                                             | 
| 
                                            On-time Delivery                                         | 
                                                                                                    Greater than
                                                                                                33%
                                             | 
| 
                                          Customer Service
                                       | |
| 
                                            Communication Channels                                         | 
                                                Email                                             |