Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So excited to receive my beautiful black box tied with ribbon and containing gorgeous products. Loved ALL of them and can’t wait for next month’s delivery! 😊”

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Posted 7 years ago

Thank you for your feedback, Treasa.

Posted 7 years ago

“Really good products”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Awesome content”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Fabulous products. Great new brand discoveries. Has enhanced my make up range with items I’d not thought of!”

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Posted 7 years ago

Thank you for your feedback, Rachel.

Posted 7 years ago

“Value for money here high end brands that u havent tried yet.”

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Posted 7 years ago

Thank you for your feedback, Charlotte.

Posted 7 years ago

“It intoduced me to some new products that I now love, there was more than expected in the box, which is nice and not like a typical packet of crisps... half empty!”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Great box this month, good mix”

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Posted 7 years ago

Thank you for your feedback, Anne.

Posted 7 years ago

“It is so exciting to get a gorgeously wrapped parcel full of your favourite kinds of things! Loved the detox themed box this January ❤️”

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Posted 7 years ago

Thank you for your feedback, Paula.

Posted 7 years ago

“The customer service is shocking - they never reply. I’ve sent numerous emails over the past month and no response”

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Posted 7 years ago

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. Please reach out on customerservice@cohorted.co.uk and one of the team will be happy to assist you here.

Posted 7 years ago

“Can not actually beleive how terrible January’s cohorted box is- what a waiste of money.”

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Posted 7 years ago

“UPDATE Finally received my box today,contents:face cream SAMPLE(to use maybe 3 times),2 SAMPLE face masks(wtf!?!),SAMPLE body wash,body scrub and missing the body lotion which was supposed to be with them(waiting on an email back from them to what happened to it)the only product that kinda interests me at this point is just the Marc Jacobs setting spray SAMPLE. No make up at all just RUBBISH.good I have canceled my subscription! P.S. forgot in my last review to say about the fact that in my 7 months(it is 7 not 6)I have not received not even 1 foundation..”

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Posted 7 years ago

Hi Christina. Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

Posted 7 years ago

“January’s cohorted box is a absolute rip off DONOT purchase! They tell you the value of the box is £133 yet they’re basing that value on full size products and they give u tiny ones! Absolutely no makeup atall! Decembers made me think this was a great subscription but il defiantly be cancelling”

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Posted 7 years ago

“Placed an order for a box in December to receive my first box in January. Despite receiving an email containing a tracking number I am yet to receive anything. The tracking number states that Royal Mail are still expecting the parcel from the sender. I have emailed Cohorted Customer Services who have stated that the box was dispatched on Friday 12th January, which is obviously not true. Customer services have now stopped responding to my emails after I suggested there was some untruths being told. The phone number on the bottom of the email response is a recorded answer phone service instructing you to leave an email address and someone will be in touch. At this point I've paid £35 for a box that hasn't been dispatched and £35 for next months box upfront. I'm beginning to feel like I may have been duped and wont be receiving anything. 6 emails to customer services and I'm no further forward.”

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Posted 7 years ago

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team.It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

Posted 7 years ago

“First of all i am very upset for still not receiving my box even after email saying it has been shipped 6days ago,this is not ok with me considering the money are being taken a month in advance...second being subscribed to this “luxury “box for the past 6 month i have come to realize that the products in the boxes are not luxurious at all,in 6 months i almost have not received any of the well known name brands for example nars which is highly advertised on their main page and others but thanks God i have received 3 cargo make-up pallets!!! And 3 no name beauty blender and also lets not forget all the cream samples!!! It is quite ridiculous that i have payed £35 every month for the past 6 months just to get products i could of gotten with the £15 boxes..every month hoping that the next month will be better.Anyway i have wake up and i wont be paying anymore..”

Helpful Report

Posted 7 years ago

Hi Christina. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“Never dispatched my box. Very dissapointing service.”

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Posted 7 years ago

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“I loved the eyeshadow palette! Lovely colours and they wear well.”

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Posted 7 years ago

Thank you for your feedback.

Posted 7 years ago

“Full size products Somehow seemed right for my skin tone and colouring”

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Posted 7 years ago

Thank you for your feedback.

Posted 7 years ago

“Loved the palette”

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Posted 7 years ago

Thank you for your feedback.

Posted 7 years ago

“This was my first cohorted box and I was extremely pleased with the items. The eyeshadow selection was very high quality and I have used this regularly. The eyeliner was easy to use and had very good precision when using it.”

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Posted 7 years ago

Thank you for your feedback.

Posted 7 years ago

“I returned my box on the 21st November for a refund and despite numerous emails saying I would have the refund in the next 10 days etc I still haven't received the refund. I sent the box back next day signed for and it's now been 7 weeks! It's a 2 minute job to issue a refund so I really can't understand what is taking so long. I have now been left with no option but to put a claim in through PayPal”

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Posted 7 years ago

Hello Karen, Im very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards.

Posted 7 years ago

Cohorted is rated 4.2 based on 2,463 reviews