Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,465 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

Write Your review

Tell us how Cohorted made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second box and more pleased than the June one! I agree with a fellow subscriber that shipping is too expensive - I pay £12 for shipping to Belgium! Furthermore, as she said, I also received a broken eyeliner instead of a lipstick as mentioned in the leaflet (mistake in the leaflet? or the product?) However, on the other side, this is my second box and I have to say I am quite pleased. The HUDA palette is a very nice surprise and I can't wait to play with the colours. The other products are super nice discovery also! A good mix of makeup, skincare and perfume. Overall, I like this one =D”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“Loved July's box - wasn't anything in it that i didn't like. Can't wait for the next one!”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“July was my first Cohorted Beauty Box and I absolutely love it. I was a little unsure price-wise but the content makes this well worth the extra cost. Can't wait for August's now!”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“A few months of really great boxes from Cohorted recently. I especially loved trying Kayali perfume. Absolutely fell in love with the scent and will be purchasing the full size.keep up the good work Cohorted.”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“I bought this Beauty Box after reading excellent reviews about it in Elle Magazine (who should know!) - and received my first box two weeks ago. Wow! It did not disappoint! I loved everything in it. It was like opening a Christmas present - each item even better than the last one, culminating in the fabulous Huda eyeshadow palette. The review said this box was more expensive than others but it is worth so much more that I regard it as a very very good investment and can't wait to receive next month's box!”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“Ainda não recebi a box de julho e já não vou receber.😢😢😢😢”

Helpful Report

Posted 5 years ago

Thank you for your feedback, this has been resolved by our Customer Service Team.

Posted 5 years ago

“Wasn't a great box this month I'm afraid. I don't use fake tan and it had 2 fake tan products. The other products didn't seem to fit into any theme, it appears was random product selection, which weren't great. I did however appreciate the Huda mini palette and niacinamide cream but I must admit had this have been my first box I would've considered unsubscribing. Fingers crossed for August.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback, this is something we will definitely pass onto the team, for them to look into developing our services to cater more to personal needs. We appreciate your feedback and ongoing support and hope that you enjoy our upcoming beauty boxes. Please feel free to dm us at any time with any feedback/suggestions you may have. ✨❤️

Posted 5 years ago

“Had some issues with Hermes but Cohorted sorted the issue within 24 hours and the box was lovely. I loved the perfume samples! :)”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“Happy with my subscription as box delivered on time. Cohorted is much expensive than most subscription boxes but its worth it, you receive good brands in reasonable sizes if not full size.”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“The products received were fantastic. I enjoyed sampling the new items.”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“Really disappointed with the selection. Why 2 fake tan products??? Some of your subscribers are people of colour you know!!! Also some of my items were missing and another was damaged.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, Developing our subscription to cater more to individual needs is something we’re looking into, but we agree we can do more! We will definitely pass your comments onto the team, if you could please email customerservice@cohorted.co.uk they will resolve the issue with the missing/damaged items for you.

Posted 5 years ago

“The box had things thrown together and bottles were not filled up to top. There was no theme and the products were nothing special. The haircare box that was 2 boxes ago was beautiful.”

Helpful Report

Posted 5 years ago

We apologise for any disappointment caused in receiving your subscription box. We will of course take this feedback on board for future curations.

Posted 5 years ago

“I'm not a tan fan, so the tanning products are not something I'd use, so I'll give these away. I did love the perfume in the tiny bottles and the lipstick was one of the best I've ever used. I've subscribed for a good while now and can say that the subscription is excellent value for money. Plus the boxes are really good storage!”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“LOVE LOVE LOVE”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“I really enjoyed the fake tan I have been using it every day and it is one of those items I kept meaning to buy! Also the face moisturiser was full size and I had run out - so again really happy! The cleanser and toner were beautiful and made my skin feel amazing! The perfume I adore and i will actually buy a full Size bottle and was complemented by lots of people on how I smelt!”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“I am sorry to say my first box Corhorted did not make me happy, I was left underwhelmed with it. I was okay with tanning products it was that I did not received the Lipstick advertised in the booklet but an eyeliner case which was completely missing the product. I was so looking forward to this box because I had heard good things about it. I contacted customer services and did not hear back within the stated time they said they would. DM on Instagram and got a response and then eventually an email saying they are waiting for stock and I am still waiting!!! I have a YouTube channel and I uploaded the July box with empty eyeliner and hated to have to give such a negative view on my first unboxing.”

Helpful Report

Posted 5 years ago

“The last few months haven’t been great if I’m honest I chose to keep this box and cancel look incredible box because of the whole pandemic situation we are getting a lot of sample sizes plus some items I wouldn’t say are high end plus I was missing the sample of perfume in July box but didn’t bother to get in touch because it’s a sample really disappointed this used to be my favourite beauty box each month”

Helpful Report

Posted 5 years ago

“Great products. Full size and high end items.”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“Very little thought had gone in to the curation of this box and it seemed that no consideration was given to skin health or to people of colour who don’t necessarily want tanning products... In view of recent events especially Cohorted should make an effort to support the BLM movement by making their beauty boxes more inclusive. I have contacted Cohorted twice regarding both missing items from the July box and regarding the above issue - no-one has responded to me. I feel the issues I have raised are being ignored... this is not good. Get in touch Cohorted I am awaiting your response!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. A customer service agent replied to you 27/07 at 14.44 and again 28/07 at 09.32 they are currently waiting on your reply.

Posted 5 years ago

“July was my first ever Cohorted box, and it was so exciting! I had a bit of a difficult start with miscommunication from customer service, but it's now all sorted. The delivery was fantastic, nothing was broken. I do have to say I did give two off the products to my older sister, the tanning products specifically as I try to avoid the sun 😅, I don't think that was a bad thing in fact the Cohorted beauty box also can contain good presents and giveaways if there is something you don't enjoy personally, as they tend to be full-sized products. I highly recommend subscribing to the Cohorted beauty box, I know £40 per month seems scary at first, but it's totally worth it, it's like getting a Christmas present every month! 🥰”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

Cohorted is rated 4.2 based on 2,465 reviews