Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The palette is amazing! Plus wanted a Huda Beauty for a long while now.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Christmas has come early! opening this months cohorted i jumped for joy when i saw all the lovely goodies HUDA beauty and BECCA and a huge eye shadow palette alongside one of my top brands of eyeliner its like you saw my Christmas wish list! amazing quality all makeup and fantastic brands i love. I always love my cohorted box but this months was really really good. Fantastic job cohorted, you even delivered it really fast too. Thank you and merry Christmas”

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Posted 7 years ago

Thank you for your feedback Willow :)

Posted 7 years ago

“Nice products each month in a nice black ribboned box”

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Posted 7 years ago

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Posted 7 years ago

“This was my first Cohorted beauty box and it did not disappoint! Not only did it include brands such as becca and Huda but there was an amazing eyeshadow palette with colours that I will actually use!! Thank you Cohorted, one happy customer, can't wait for the January box.”

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Posted 7 years ago

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Posted 7 years ago

“Perfect combination of treats”

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Posted 7 years ago

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Posted 7 years ago

“All of the products are high quality and from well known brands. I especially love the eyeshadow palette, it’s the perfect colours for Christmas!”

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Posted 7 years ago

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Posted 7 years ago

“Great box this month”

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Posted 7 years ago

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Posted 7 years ago

“Was recommended by a friend , great products lovely high end items . Iv tried cheaper boxes in the past . Just hope in the summer there are no fake tan or tanning products .”

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Posted 7 years ago

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Posted 7 years ago

“The eyeliner and eyeshadows were great. But the shiny gold lipgloss looked ridiculous”

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Posted 7 years ago

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Posted 7 years ago

“Fab range of items”

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Posted 7 years ago

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Posted 7 years ago

“One word amazing total the best box”

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Posted 7 years ago

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Posted 7 years ago

“Received my box. They had either sent the wrong item or didn’t bother sending the item at all. I tried calling and emailed them about this, asking for replacements and got a generic email back saying ‘thanks for the feedback’... no offer to replace items etc. I asked them to call me 3 more times as their number goes straight to voicemail. They sent me generic emails back with the returns address, thanks for feedback. No call attempted. I was actually willing to carry on with the subscription if they replaced the wrong items/ sent the items missed but I am not going to beg them for their business!”

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Posted 7 years ago

Hello Savannah, Im very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“Lots of great, full size products”

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Posted 7 years ago

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Posted 7 years ago

“I ordered on the 15th November, the box still hasn't arrived and was intended as a gift. They advised the first box was lost in the post and another would arrive by 30th November. Still no box and now no reply or apology at all....”

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Posted 7 years ago

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“Not sure lip come out with a good one me .”

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Posted 7 years ago

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Posted 7 years ago

“Not the best box, expecting much better in December box.”

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Posted 7 years ago

Thank you for taking the time to leave this feedback. At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

Posted 7 years ago

“I love my new mascara”

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Posted 7 years ago

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Posted 7 years ago

“I love the products I received. Great quality and good size”

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Posted 7 years ago

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Posted 7 years ago

“Big delay in getting my box sent to me, was told via email a 'rare error' had occurred! One of the items I was most looking forward to(after seeing unboxings on YouTube) had been substituted...even though my box is paid for well in advance(you know the quantities you need, surely)!?! Hopefully my December box will arrive without 'drama' and really hoping to actually get what I'm supposed to! I have cancelled my subscription, Decembers will be my last!”

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Posted 7 years ago

Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“The skin primer was not the correct skin tone which means it is unwearable and the two skincare products were tiny samples that I was given in the same box the month before.”

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Posted 7 years ago

Hello! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience.

Posted 7 years ago

Cohorted is rated 4.2 based on 2,463 reviews