Coinbase Reviews

2.8 Rating 1,783 Reviews

43 %

of reviewers recommend Coinbase

Company Reviews

Questions

Metrics

2.8

Based on 1,783 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Popular Questions:

Delivery

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Returns

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How quickly does Coinbase resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 59% of reviewers feedback is Coinbase resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

88.80%

Industry Average

“ They used third-party tools, IP tracking, and digital forensics to trace my cryptocurrency transactions—an approach that felt more like working with a cyber investigation team than a typical support service. ”

- Dianne C. Watson

“ “I miscalculated by not performing adequate research prior to utilizing their service. ”

- Robin gin

“ Thanks for your remarkable service ”

- Margaret corne

Coinbase Reviews

Customer Service - Good