D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, this was my 2nd visit to Bradford branch and very satisfied with the service given to my Vitara. Car was in great condition once got back. Due to covid restrictions still very well looked after. Staff was very helpful from start to finish. Thanks a lot for excellent service.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Dr Sadiq, Thanks very much for taking the time to leave us a review. It's great to hear you received a 5 star experience at our Bradford dealership and we will be sure to share your kind words. Thanks again Dr Sadiq and we'll look forward to providing you with the same great service in the future.

Posted 4 years ago

“The salesman I dealt with Michael did not know what he was doing all the way through the process then yesterday after telling myself and ringing my son to say he would deliver the new car to my address it never happened we ended up going to the garage in Ashton to pick up the new car Michael then called my son and myself a Lier to cover up his mistakes the manager thought he could rectify the mistake by talking over me on the phone I will never ever deal with this garage ever again to be called a liar because Michael could not do his job I found absolutely terrible makes me think what’s going to happen when it’s time for a service I have phoned motorbility to let them know how very vulnerable people are being treated by the staff at this garage.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have spoken with the dealership regarding your comments and Dan did confirm that there had been a misunderstanding regarding the delivery of your Suzuki Vitara and we would like to apologise if the explanation of this came across wrong, it certainly wasn’t with intent. Dan also advised that due to the inconvenience and upset that had been caused, we did give you a full tank of fuel and believed that when you left the dealership both yourself and your son were happy with the service that you had received from Nick. Again our apologies for any misunderstanding or upset caused and we hope that this will not prevent you from returning to us again in the future.

Posted 4 years ago

“The attention and service I received was first class. As a motability customer every care was taken to make sure all my needs were met with a smile and good humour. The changeover from old to new car went as smoothly as was possible under the current Covid restrictions. Would always recommend for both sales and service.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Thanks very much for taking the time to leave us a 5 star review. It's great to receive feedback from you regarding your experience with Dan and the team at our Keighley dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again and we wish you many miles of safe and enjoyable motoring in your New Suzuki Swift.

Posted 4 years ago

“Bit disappointed with the customer service at my second year Ignis service. Could have been lack of staff due to covid? Car excellently cleaned though and assume the service itself does well as usual.”

Helpful Report

Posted 4 years ago

We're sorry to see you were unable to leave us a 5 star review as we always pride ourselves on providing the best customer service we can. We'd welcome your feedback on how your experience could have been improved. This can be done by visiting our website https://www.colinappleyard.com/our-company/feedback

Posted 4 years ago

“As good as could be expected during Covid. Little disappointed that I had to pay for mats and £15 of fuel bit churlish really considering I was spending 15K+!”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Craig, Thanks for your feedback and we very much hope that you are enjoying your New Suzuki Swift. The cost of the mats and fuel is included in the initial presentation of the deal and can be removed at the customer’s request. Once again, all the best with your new purchase and thanks for your review.

Posted 4 years ago

“Excellent services”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Archie, It's good to hear from you again and thanks very much for your review. We're very pleased to hear you received excellent service from the team at our Huddersfield dealership, we'll forward your comments on. Thanks again Archie and we look forward to providing you with the same great service in the future.

Posted 4 years ago

“Excellent service as usual”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Stanley, Great to hear from you and many thanks for your review. We're very pleased to hear that once again you received excellent service from the team at our Huddersfield dealership and we will forward your comments on. Thanks again Stanley, we really appreciate your feedback and look forward to providing you with the same great service in the future.

Posted 4 years ago

“I’ve just bought my 3rd Suzuki swift from the Huddersfield branch and as always the purchase was simple and straight forward the staff are spot on”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Verity, Thanks very much for coming back to us a leaving a 5 star review. It's great to receive feedback regarding your experience with Karl and the team at Huddersfield and we will forward your kind words on. We hope you enjoy your Suzuki Swift Verity and thanks again for your review, we really appreciate it and very much value your continued loyalty.

Posted 4 years ago

“No problem booking a service at a convenient time. All work carried out satisfactorily at the scheduled appointment.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Thanks very much for your feedback. It's great to hear how satisfied you were with the service that you received from Angela and the team at our Ashton dealership and we'll be sure to forward your comments on. Thanks again, we appreciate your support.

Posted 4 years ago

“Was impressed by the prompt and informative replies to my enquiries, sales staff very polite and not pushy , made the purchase of vehicle very relaxed and trouble free.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Many thanks for coming back to us and leaving a 5 star review. We're really pleased to hear that all went well with the purchasing of your Suzuki Vitara and that you were also happy with the service you received from Steve and the team. We very much hope you enjoy your Vitara and look forward to seeing you again in the future.

Posted 4 years ago

“Bought my second car in under 4 years from Appleyards. Always good staff who are willing to help.I dealt with Patric who sent me plenty of photos/videos and prompt responses to my questions.”

D. M. Keith (Colin Appleyard) Limited 5 star review on 31st March 2021

Helpful Report

(Keighley Nissan) - Posted 4 years ago

Hi Jon, Good to hear back from you and thanks very much for your review. We're pleased to hear you were happy with the service you received from Patryk and that he kept you well informed. We very much hope you enjoy your Nissan Juke (looks well) and we'll look forward to seeing you again in the future. Thanks again Jon for your feedback, we really appreciate your support and very much value your loyalty.

Posted 4 years ago

“Excellent service with video view really helped understand the work needed for the future. Excellent and helpful.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Many thanks for your 5 star review. It's great to receive feedback from you regarding your experience with the servicing team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 4 years ago

“Efficient service, pleasant staff no problems.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Thanks for your 5 star review. We're pleased you had a great experience.

Posted 4 years ago

“Excellent service, with friendly and knowledgeable staff, respectful of the covid guidelines on distancing etc. Car was in first class condition and I trust that any issues going forward will be taken care of. Very professional outfit and never over pushy as we found elsewhere.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Mr O'Hanlon, Good to hear back from you and many thanks for the great review. We're really pleased to hear how satisfied you were with the presentation of your vehicle and also the service that you received from Michael at our Ashton dealership, we will forward your kind words on. Thanks again Mr O'Hanlon for your review and we wish you many miles of safe and enjoyable motoring in your Suzuki Vitara.

Posted 4 years ago

“Great guys..served by Mathew , always used Colin appleyards always good service.👍”

Helpful Report

(Bradford) - Posted 4 years ago

Thanks very much for leaving us a 5 star review. It's great for us to hear how pleased you were with the service that you received from Matthew and the team. Thanks again, we appreciate your support.

Posted 4 years ago

“Excellent service department. Great price and super efficient. Thanks”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 4 years ago

“Was very pleased with the service from Huddersfield branch. First time for MOT and service for my car. All very welcome and helpful.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Lorraine, Many thanks for your review. It's great to receive feedback from you regarding your experience with the team at our Huddersfield dealership and we will be sure to share your comments. Thanks again Lorraine and we look forward to providing you with the same great service on your next visit.

Posted 4 years ago

“From start to finish, Adam was fabulous. I love my new car, and found every one, from reception to Patrick and Adam, going above and beyond.... Huge recommendations and thanks.”

Helpful Report

(Keighley Nissan) - Posted 4 years ago

Hi Alison, It's good to hear back from you and we're very pleased to hear how happy you are with your Nissan Juke and the fabulous service that you received from Adam and the team at our Nissan dealership. Thanks again Alison, we're pleased you enjoyed your purchasing experience with us and we look forward to seeing you again in the future.

Posted 4 years ago

“MOT and full service. As always the whole team at the Ashton-Under-Lyne branch polite and professional . Thank you to Angela and Barry on the service desk .”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave a review. We're really pleased you had a 5 star experience & hope to see you again soon.

Posted 4 years ago

“Excellent service in Bradford. Pick up and drop off guy really helpful and we talked about Liverpool FC! Kept informed about service etc and video really good. Done so few miles it all seemed a bit unnecessary but I understand warranty needs etc.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Andie, Thanks very much for your review, we really appreciate your support and we're glad to hear you received excellent service.

Posted 4 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews