Coloured Contacts Reviews

Name: Coloured Contacts
Rating: 3.69

3.7 Rating 1,618 Reviews

64 %

of reviewers recommend Coloured Contacts

3.7

Based on 1,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

(+44) 020 7971 7256

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"\r\nThis was my first purchase through this company. I bought the Blue Shiva (90 day), White Out (90 day), and Red Angelic Vampire (90 day). I bought them several months ago, but wanted to wait til I went a full 90 days through at least one pair before giving my feedback since that\u2019s what they\u2019re rated for.\r\n\r\nBlue Shiva was the first pair I planned to try. Very first contact I opened was torn. Actually, it looked more like a puncture hole in it. Either way, this pair was trash and unwearable, right out of the pacakge. So already I was disappointed. I did buy these lenses at a 3 for 2 pricing, so technically one pair was free. But still was upsetting expecting to have three usable pairs, and only getting 2. Especially when the damaged pair was the design I was looking forward to wearing the most. \r\n\r\nNext, I tried the White Out. This is the pair I got the full 90 days out of. They were intact, comfortable, and easy to adjust to. I typically use a cleaning solution on my lenses, and I noticed these contacts absorb that solution more so than most other contacts. So if you use a special cleaning solution that would burn your eyes, make sure you soak these for about an hour in regular solution before cleaning off and putting them in or your eyes will dry out and burn. I don\u2019t normally have to soak them that long for other lenses. These I did. Otherwise these lenses were AWESOME. I really have zero complaints with these.\r\n\r\nI then moved on to the Red Angelic Vampire lenses. I was very disappointed in their appearance. The red portion is transparent and these lenses would probably look good with light colored eyes. I have dark green eyes which made these lenses look a reddish brown, but more brown than anything, unless under certain lighting conditions. But they definitely didn\u2019t stand out.\r\n\r\nThe company reached out due to my torn Shiva lens and disappointment with the red lenses. They shipped me a replacement for my Shiva lenses and also offered to replace the pair I was disappointed with by choosing a different style. I have worn they Shiva ones now that they\u2019ve been replaced. Coolest lenses ever! I mean, the white ones are sick, but these are wicked cool too. Very bright blue. I wish the white portions in it stood out a little more, but that\u2019s just me being overly picky. These lenses are awesome, a solid 9.5\/10 for the Shivas. \r\n\r\nThe Red pair was replaced with a White Manson pair that I have not yet tried. But these lenses look solid white similar to the White Out lenses, and I am expecting a similar result.\r\n\r\nOverall, I may have had a rocky start with my order given the torn lens, and my initial disappointment with the Red Angelic. However this company really stepped up and made things perfect. I gave 5 stars, but I\u2019d give more for how they handled everything if I could. Top notch! I am definitely recommending this company to all my friends, and everyone that asks about my eyes, which seems to be a lot. Thanks Coloured Contacts!"

Coloured Contacts 5 star review on 15th February 2022

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didnt even arrive, paid for next day delivery but the courier apparently returned it back to sender ??? I don't get it! However they did refund my payment back promptly!”

Helpful Report

Posted 5 years ago

Hi there, Sorry to hear that your order was returned to us. If this is due to insufficient address then it is unfortunately out of our control. It is good to hear that our customer services team refunded you promptly. Coloured Contacts

Posted 5 years ago

“The color I got did not even show on my eye so I was very disappointed but I do not Recommend this website.”

Helpful Report

Posted 5 years ago

Hi Alexander, Sorry to hear that you were not happy with the look of the contact lenses. To help us follow this up further if you could please forward any images of the contact lenses being worn to our customer services team. We can then look into this for you. Coloured Contacts

Posted 5 years ago

“Never gott my contacts yet”

Helpful Report

Posted 5 years ago

Hi Jamie, Sorry to hear that you have not yet received your contact lenses. We have forwarded you the tracking information via Private Message on reviews.co.uk. Coloured Contacts

Posted 5 years ago

“If you have a dark iris do not purchase, whilst wearing them people couldn't see any difference, girlfriend asked if I still had them in whilst wearing them”

Helpful Report

Posted 5 years ago

“Said they delivered and after constantly checking the mail even after the delivery date they didn't even receive them. Was really excited to :(”

Helpful Report

Posted 5 years ago

Hi Kristina, Sorry to hear that you did not receive your order. We have forwarded you your tracking information which states that your item was delivered on October 31st. If this was not the case you will need to make use of the USPS missing mail service. Coloured Contacts

Posted 5 years ago

“i never got my package”

Helpful Report

Posted 5 years ago

Hi there, The tracking information linked to you order states that it has been delivered, we have forwarded this information to you. If you have any issues you need to contact customer services: info@colouredcontacts.com. Coloured Contacts

Posted 5 years ago

“Do not buy. Pics are nothing like what you will get. I bought the 2 toned gray and when I put it on there was no difference (I have brown eyes). This Is the email I got from them when I wanted a refund. Enhancing lenses are designed to blend with your natural eye colour rather than covering it. A larger transparent section leaves your natural colour visible with lens colours adding to your iris shade. We are very sorry that you were disappointed with your lens results. Our coloured contact lenses are designed to give a stunning and dramatic change in eye colour. However, our website product images are for illustration purposes only as the effect may vary dependant on the natural colour of your iris. Unfortunately as the lenses have been unsealed we would be unable to offer a refund at this time. For your future reference if for any reason you believe that these lenses may not give you the colour change you are expecting please do NOT open them and contact us to arrange a return. I ONLY OPEND 1 OUT OF 10. FIRST THEY SAID IT'S SUPPOSED TO BLEND IN WITH YOUR EYES AND NEXT THEY SAY IT'S SUPPOSED TO GIVE YOUR EYES DRAMATIC CHANGE. WHAT A SCAM. After I threaten to open a PayPal dispute they asked me to take a pic of the item to see of they sent the wrong item ( which they didn't) so we will see what happen with the money.”

Helpful Report

Posted 5 years ago

“nothing especially, it is not worth!”

Helpful Report

Posted 5 years ago

Hello, We are so very sorry to hear you are not satisfied with your contact lenses. We invite you to provide more information to our Customer Services team at info@colouredcontacts.com Coloured Contacts

Posted 5 years ago

“Don’t really work. Wish they were exactly like the pictures very misleading”

Helpful Report

Posted 5 years ago

Hi there, We're sorry to hear that you had issues with your lenses. We would like to invite you to get in touch with our customer services team by emailing info@colouredcontacts.com Kind regards, Coloured Contacts

Posted 5 years ago

“I will never order again from Coloured Contacts! The contacts don't actually change the color of your eyes unless you have light eyes - otherwise, they're just slightly tinted (but not even obvious). In addition, the contacts are thick, which means they don't actually fit comfortably. I don't recommend buying these!”

Helpful Report

Posted 5 years ago

Hi there, We're sorry to hear that you've had issues with your lenses. Looking at your order we can see that two of the three pairs you ordered were from our enhancing range. We provide a lens comfort and transparency scale on our products to inform our customers of the level of comfort and coverage their lenses will give. Our enhancing range of contact lenses provide a slight and subtle colour to add to your natural eye colour, rather than mask it. In future we would recommend wearing our vibrant contact lenses. We can also see that you had issues with the lenses fitting correctly. From your order we can see that you ordered a variety of reusable lenses, for increased comfort we would recommend choosing from our daily or super soft range. We would also recommend ensuring the specification of the lenses you order matches that of your recent contact lens fitting. If you have any further queries we would recommend getting in touch with our customer services team by emailing info@colouredcontacts.com Kind regards, Coloured Contacts

Posted 5 years ago

“Very poor quality contacts. Colour didn't show up at all and there was no clear surface left for the pupil, making vision hazy and blurry. I regret wasting my money on this.”

Helpful Report

Posted 5 years ago

Hi Sonia, We're sorry that you've had issues with your lenses. After looking at your order we can see that you purchased a pair of Enhance Full Tint Contact Lenses. As described on the product, these lenses feature a fully tinted translucent lens that covers both the iris and pupil. We provide information detailing this on the product with an illustration to represent the design. The design of this style lens is made in order to add a subtle colour to the surface area of the pupil and iris which may give a slight tint to your vision. For lenses that are more visible and offer greater coverage we would recommend a pair of our vibrant lenses. Kind regards Coloured Contacts

Posted 5 years ago

“Ordered them for Halloween and they were suppose to be here in two days came a week after Halloween and was sitting in facilities for days before going back in transit ridiculous”

Helpful Report

Posted 5 years ago

Hi Donna. We're sorry to hear that your order was delayed. We can confirm that your order was received and shipped on the same day, however it was unfortunately delayed in transit by the courier. Unfortunately this issue was out of our control. We would like to invite you to get in touch with our customer services team by emailing info@colouredcontacts.com. Kind regards Coloured Contacts

Posted 5 years ago

“The contacts are quite see-through compared to what was showed online. I am not happy with my purchase.”

Helpful Report

Posted 5 years ago

Hi Sara, We're sorry to hear that you've had issues with your lenses. We understand you are currently in contact with one of our agents. Kind regards Coloured Contacts

Posted 5 years ago

“They ripped after 2 wears. Poor quality”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. According to your order, you purchased daily lenses which are designed to only be worn once. Daily lenses have a thinner surface compared with longer duration lenses such as 30 day and 90 day designs which means they are not manufactured to withstand multiple usages. For the safety of your eyes, we recommend only using lenses for the duration specified on the packaging. Kind regards Coloured Contacts

Posted 5 years ago

“The contacts I was sent did not fit in my eye and were wildly uncomfortable. I contacted customer service and let them know the contacts weren't usable because the diameter of the lens was off, and they basically said because the contacts weren't damaged that it was my problem and they wouldn't process a refund. They consulted my optometrist, and should've had the right prescription for my lenses prior to send. Would not recommend purchasing this product!!!”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. We have looked into your case and it looks like you may have purchased the wrong size of lenses for your eyes. At this time, all the lenses we stock are 8.6 diameter. We do not make custom sizes and the purpose of our optician check is for your optician to confirm the product is suitable for you. The check gives your optician the option to accept or decline your order based on the suitability of the products you have chosen, therefore we cannot change any sizes or create custom orders according to your prescription. If you notice the diameter is incorrect we advise you not to complete your order and if you have received the incorrect size not to open or attempt to insert the lenses. Kind regards Coloured Contacts

Posted 5 years ago

“Hard to reach customer service. Contacts were not good at all. Could not see out of them whatsoever and they were extremely uncomfortable. Avoid buying from this company.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. We have looked into your case and cannot find any Customer Service tickets associated with your order ID. If you would like to discuss this further or provide us with any more information please contact us at info@colouredcontacts.com Coloured Contacts

Posted 5 years ago

“The contacts were horrible couldn't use them.”

Helpful Report

Posted 5 years ago

Hello, We are sorry to hear you have experienced an issue with our contact lenses. We invite you to provide more information to our Customer Services team at info@colouredcontacts.com Coloured Contacts

Posted 5 years ago

“I ordered a pair for Halloween. I was so excited to get them then after waiting and waiting I called USPS to track my package and it was found in California when I live in Illinois. I tried to contact you guys 3 times and no response. Very unprofessional website. Don’t even have a customer care line.”

Helpful Report

Posted 5 years ago

Hi Tara, We are sorry to hear your order did not arrive. We have looked into your case and can see that we emailed you on the 25th of October to ask you to arrange the re-delivery of your package after an attempted delivery on the 21st of October. You have been fully refunded as the order has been returned to us. We apologise for any confusion caused Coloured Contacts

Posted 5 years ago

“Ripped as soon as I took them out!!!”

Helpful Report

Posted 5 years ago

Hello, We are so very sorry to hear you have experienced an issue with our contact lenses. We invite you to provide more information to our Customer Services team at info@colouredcontacts.com Coloured Contacts

Posted 5 years ago

“Absolute nightmare to get in and kept falling out, never again”

Helpful Report

Posted 5 years ago

Hi there, We are so very sorry to hear you have experienced an issue with our contact lenses. Sometimes the lenses fall out due to the size. All our contact lenses include measurements for Base Curve and Diameter to help you find the size your optometrist has recommended for you. Kind regards Coloured Contacts

Posted 5 years ago

Coloured Contacts is rated 3.7 based on 1,618 reviews