Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 604 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

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Metrics

4.3

Based on 604 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My initial renewal letter quoted an increase of £60 on last year which was unacceptable, after discussion this was reduced substantially. The same thing happened last year, why do you do this? Wages have not increased, I have had no claims .. ever ...”

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Posted 6 years ago

“its quick and easy”

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Posted 6 years ago

“It's easy to use and you have help with every step of the way”

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Posted 6 years ago

Dear Dominic, we thank you for your feedback and appreciate your time. Kind regards, Charmaine.

Posted 6 years ago

“They are good to deal with, explain everything only downside take ages just been on the phone for almost an hour could offer to call back so you're not an idiot waiting on the other side”

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Posted 6 years ago

Thank you for your feedback and sorry for any inconvenience. We have checked your file and an agent will be in contact with you shortly to address any issues you have had. Kind regards, Charmaine.

Posted 6 years ago

“Hamzeh karimi”

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Posted 6 years ago

Dear Mr Karimi, thank you for your feedback. We would like to contact you to ensure that you are fully satisfied with your policy. An agent will be in contact with you shortly. Kind regards, Charmaine.

Posted 6 years ago

“Not happy no cover note sent”

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Posted 6 years ago

Hello Frank. Thank you for your feedback. I have asked one of our senior team to look into your documents and contact you to assist. Regards Samantha

Posted 6 years ago

“Still waiting for my documents”

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Posted 6 years ago

“Adequate communication throughout”

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Posted 7 years ago

“Its was okk”

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Posted 7 years ago

“Started ringing to remind me to pay about 3 weeks before renewal date. Even after my wife said "please stop calling - you have rung us 3 times in four days, we will pay by the renewal date", you continued to ring. We have renewed and are reasonably happy with the service (prompt despatch of documents, clarity of written communications) but don't appreciate being harassed to renew.”

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Posted 7 years ago

Hello Donald. Your feedback is important to us. I have passed your comments over to our Renewals Manager to look into. Regards Samantha Complete Cover Group.

Posted 7 years ago

“Very dissapoined when Ocado would nor honour renew quote as i was 10 days late. Took out cover with another insurer but decided to cancel within the 14 day 'cooling off' period and was charged £50 for which at no time was i informed. It maybe in the small print but surely the agent when explaining the 'cooling off' period should inform the customer of this charge, i was not informed so very unhappy.”

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Posted 7 years ago

Hello Jack. Thank you for your feedback it is important to us. I have referred your comments to our complaints team. They have informed me they have contacted you direct and discussed your comments to assist. Regards Samantha Complete Cover Group.

Posted 7 years ago

“The sale represents wasn't profishnal as was talking in a very poor way to my. Not happy used to be better service A&A”

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Posted 7 years ago

Complete Cover Group is rated 4.3 based on 604 reviews