Coopers Of Stortford Reviews

“ Then when it is queried the response from customer service (Gary Gatward) was quite frankly shocking, someone called Emma is championing how good customer service is in the publicity materials well Emma in truth if the customer feels its poor service then it was, regardless of how often you say it isn't! If you rely on small print that isn't customer service: make an offer transparent, don't reel folk in, in order to make sales by subterfuge. ”

“ I ordered two items 2 weeks ago l209 p360 I phone to day and I was told i should have the two items by the end of the week I don't think this is good service when I order on amazon you can get your Item the next day ”

“ I bought a pack of 2 solar lights and one failed within the warranty. Coopers sent me another pack of 2 both of which failed. Contacted Coopers and because the original lights were out of guarantee they were not interested. Said tough basically. Ver poor customer service in my opinion ”

“ I placed an order 8 days ago and had not heard a thing from both Coopers or the delivery company. I have just come off the phone to them to enquire where my order is and they said it had been sent back by Yodel! They asked if I’d like the order to be resent but I declined and opted for a refund! I doubt yodel have even tried to deliver as I’d not received any tracking etc… There has been someone at home the whole time too… Rubbish service, waste of time! ”

“ Customer service non existent. By reading other reviews I’m surprised, well maybe not, by how many orders they cannot trace but still retain money paid. That is my experience. I’m reluctant to say that they act illegally but they’re certainly despicable. Don’t buy from them ”

“ Shocking Customer Service!! Bought a street lamp with planter, great at first looked good at night but failed. ”

“ Dreadful service no helpful staff despicable management I've even been lies too ”

“ Dreadful service no helpful staff despicable management I've even been lies too ”

“ I placed an order and when I checked on my bank there were 2 payments pending for ONE order I have received the order today one payment has gone out but the other one is still pending I phoned customer service and the young lady had the manners and personality of a dried up prune she was curt and very unpleasant I own my own company and have never had the attitude she had to a customer. ”

“ I have received a different item to the one ordered online but when I explained that to customer service, she said I would have to pay £3 to return the item Even when I didn't actually order the item they sent. ”