Coopers Of Stortford Reviews

2.0 Rating 459 Reviews

20 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Why is £29.99 appearing on my Bank statement as a due payment when it has already been deducted?

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Asked by Glyn Lockett (1 year ago)

Why is my order going back to cooersof Stortford when it's in the hands of evri they don't communicate with the customer only by computer that says its on hold for now and now saying it is going back to the sender do I have to get in touch with the sender to find out what is happening with my parcel fromthem

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Asked by Derek Cooper (1 year ago)

I ordered a garden stool last Monday and it said I could have next day del I am so mad as it was a birthday present

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Asked by Mrs Diane chown (1 year ago)

what is the length of the snuggle hoodie please

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Asked by mrs lewis (1 year ago)

Please can you let me know the status of my order WEB11727563 as I have been told by Evi that it is being sent back to you

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Asked by Carol Paddock (1 year ago)

Order WEB11727563

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Asked by Carol Paddock (1 year ago)

Could you please let me know the status of this order I have been told by Evri that they have sent it back to you

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Answered by Carol Paddock (1 year ago)

The courier could not deliver last week I think due to the road being flooded .What happens now ?

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Asked by Jacqueline Jones (1 year ago)

my ref number is or20258293 namaste solar light ordered on the 3rd sept told it was sent out on the 7th of sept still have not received it have no tracking number like to know what is happening cant stay holding on to your premier number

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Asked by rose begner (1 year ago)

Your 'See-in-the-dark glows at night' glows but no way can the time be read in the dark, why? (poor) Your 'Check your temperature in 1 second thermometer' manual says NOT designed for medical care so why sell it for that use???? Your 'Spray mop' may be good for cleaning the floor but how do you clear the excess water off the mop? (not good)

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Asked by john howard roberts (2 years ago)

May I have the email address of your purchasing department

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Asked by Louis Liu (2 years ago)

Could I have your email address please

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Answered by c. howes (1 year ago)

Why oh why do you persist in sending me unsolicited advertising emails which pop up every time I go into promotions, with no way to unsubscribe. I have asked you by phone, post and email to STOP!

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Asked by Peter Swan (2 years ago)

They are still doing it!!! Which part of the word NO do they not understand???

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Answered by Peter Swan (2 years ago)

How do you email them?

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Asked by P Keeler (2 years ago)

If you take my money before I get my goods I will not bother ordering from you, there are other companies that don't take from bank acc until goods received, so won't be ordering from you

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Asked by Julie Ward (3 years ago)

How do I cancel an order on the same day ordered

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Asked by Arthur Tipper@gmail.com (3 years ago)

What the Dickens happened to my microwave omelette maker? Suggested 3 eggs plus fillings ! I put 2 eggs plus few fillings and closed it and it leaked half of it everywhere! What a waste! Product doesn't do what leaflet suggests. Would like my money back ASAP please.

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Asked by Hazel Wareham (3 years ago)

Why do you sell steam mop with the bit to put on the steam mop to clean the carpet donot fit properly the string is not long enough to secure it around the steam mop. Had to go on my hands and knees to shampoo my carpet, had I wanted to do this would not have spent money on a steam mop, wish I could send the steam mop back and get a refund

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Asked by Sylnet Dasilva (3 years ago)

Order WEB10471603 received an email from you order dispatched on 27/10. Email from Hermes 1pm on 28/10 saying called but no answer. This cannot be true as in Wales lockdown I have not been out of house. From my sitting room I can see the long path and steps to my house. No one entered the whole day. Had great trouble trying to contact you as my mobile has a limit so I cannot ring your no. Found a no for Hermes and automated response said they had tried to deliver again today. This is 100% not true as again I have been here all day. No calling card has been put in door either time. Please advise as I am in work next week and cannot have someone to my house to accept delivery. The reason I ordered for this week. Kind regards

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Asked by Anne O'Brien (3 years ago)

during the past few days something is gone wrong with coopers order line(i am a regular satisfied customer) but today i had to order by phone, problem was it could not proccess my card and it is NOT my card problem because it works at any other and it is this is only with coopers j.p.f.

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Asked by JAMES FLYNN (3 years ago)

Your e mail address please

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Asked by Gloria Andrew (3 years ago)

I purchased pack of 6 solar lights, two did not work, sent them back at a cost of £3.70p I have also written a letter to the store explaining all about the purchase cost, dates, etc but to date I have not had a reply, would you please deal with this.

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Asked by P. Chilver (3 years ago)

I returned the solar animal repeller well within the time limit and asked for the cut out trio of black cats in exchange plus £10 difference in price. Still waiting after 12 days. How much longer must I wait.

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Asked by William Garnett (3 years ago)

Why have I not received my order posted with cheque over two weeks ago?? ANN ROSS

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Asked by Ann Ross (3 years ago)

How can I purchase a dough hook for my food mixer model number 9254(sm2019)

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Asked by Geoffrey Tetley (4 years ago)

I have received an armchair cover but no instructions about fitting. or polystyrene tubes.

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Asked by Jeanette Alway (4 years ago)

has anyone ordered the window shine crystals ? and do they work?

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Asked by Linda (4 years ago)

has anyone ordered the window shine crystals ? and do they work?

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Asked by Linda (4 years ago)

I am waiting for my order no.WEB9806274 Any news of delivery date? Was told 3 days

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Asked by ROBERT ANNING (4 years ago)

I ordered 3 items on June2 nd when can I expect delivery? If not received this week please cancel this order and please don’t send any more catalogues. Thank you Seamus Kelly

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Asked by Seamus (4 years ago)

how do i stop getting the catalogue delivered.i.e re/moved from mailing list

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Asked by kim cheeseworth (4 years ago)

Is there any guarantees on the expanding hosepipe I have had two and they have lasted months having split but always putting away during winter months rubbish quality

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Asked by Frederick Crutch (4 years ago)

Why have I not had any response to my phone call regarding my order.? I ordered mattress cleaner in a spray bottle and received a container of carpet cleaner which as I told lady on phone was open and powder was in box and packaging.very dangerous if inhaled when opening! Were told on phone this would be put right but have heard nothing!

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Asked by Alan Dawe (4 years ago)

I have still got 4 items in in my order box, I have telephoned the order and got the items that i ordered but cant delete the items from my on line order box. So I cant go on line to order anything more it just keeps mounting up the items and the cost. How can I clear it ?

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Asked by Michael Winder (5 years ago)

I have just ordered 2 products from Cooper's I read the booking form which says no delivery charge on orders over £15 which I would like to say this is very misleading as if there is a offer on you have to pay delivery charge it is a scam as it would of been cheaper just for me to have had the items at full price perhaps not alot cheaper but if this company is taking just a small amount extra it must be making lots of money with the amount of people who shop with them I would advise anyone to check the full price against the offer and make sure you really are getting a good deal which I'm afraid can't be many actually getting any reduction at all in fact the company are making money out of you they ask you to state the code to get 20% off knowing full well that the customer will be charged delivery I'm sure this is against the law thousands of books have been sent out so many people will be disappointed thinking they are getting a deal I won't be using this company or sister companies again

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Asked by Christine Banks (5 years ago)

Return was to be collected today Wednesday March 6th waited in all day nevercame to pick up return goods! So annoyed!

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Asked by Valerie Chapman (5 years ago)

Can I have your correct E.Mail address please .

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Asked by Mrs. Margaret Mortley (5 years ago)

Please could you advise when the item F505 Headlight beanie will be back in stock?

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Asked by Melanie Salzgeber (5 years ago)

How long do I expect an order of water filters to be delivered?

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Asked by Laraine (5 years ago)

How do I return faulty goods

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Asked by Frankswarbrick (5 years ago)

My Son has a coopers black pepper mill battery operated and for no apparent reason has stopped working. He has changed the batteries the light comes on but motor doesn’t . So my question is has the motor died, is it replaceable or just need to buy another.?

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Asked by Mrs Janet Yarrsnton (5 years ago)

I recently purchased a coppers 45 watt heater for my outside toilet,having fitted it as instructions I have now switched on to combat any inferior weather.the heater hardly gets hot and is obviously not working properly.l have now noticed from your current book that this heater is no longer advertised. Is this because of discovery that the item is not has advertised.I have purchased dozens of your products at hundreds of pounds in the past and think we have been let down by this latest purchase. Yours sincerely T.j.berry.

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Asked by Mr. T. j.berry (5 years ago)

Halogen oven lids do you keep several brands in stock

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Asked by John hardy (5 years ago)

How do you build the solar trellis planter, words fail me as to how difficult it is!!!

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Asked by Fiona Williams (5 years ago)

Do you have a cafe and toilet at you store.

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Asked by John Britten (6 years ago)

my pond aerator will not work any ideas?

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Asked by Mrs J Wallis (6 years ago)

When can I expect my £24.99 refund back for goods I returned 3 weeks ago despite 4 calls to your company and an assurance last Friday it would be refunded to me immediately?M

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Asked by Mrs. Dianne Milligan (6 years ago)

Have been unable many time today to get on to Coopers website - it says IP address unavailable .... have been a regular customer and never had this before... maybe your system is down today - Saturday 24 March .... ??

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Asked by Frances Keenan (6 years ago)

I am a customer and tried to get onto your sight all day so could you tell me if your page has gone down thankyou

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Asked by Shirley Morbey (6 years ago)

How can you keep getting away with running such a shoddy company & why do people still buy from you? Have picked up one of your brochures, from an insert in a Sunday paper & your products look suspiciously like those from “EasyLife”, another appalling company. See you have those supposedly “windproof “ umbrellas that I got from EasyLife & proved to not be windproof!

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Asked by Marion Fallon (6 years ago)

I have recently bought the hot water heater E840.I have been very pleased with it up until now.It continuously keeps tripping the electric trip switch at any temperature can you please advise .Thank you

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Asked by Brian Caple (6 years ago)

I put coopersofstortford as coopers email address but I am informed to change it so cannot send an email to the website what can I do. I would like to place an order but cannot change my password. STUCK.....

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Asked by william h. smith (6 years ago)