“I don't mind misspellings all that much but I really applicate that names are spelled correctly. This has caused some minor issues with my customers as I often use your spelling as my spelling. Especially during my initial contact. with them.”
We thank you for sharing your comments and for your 4 star review. We are listening to our clients and are working with the team to insure the best possible experience. We understand that accuracy is key to your productivity and are working hard on this issue with our agents. Thanks again, Dana - General Manager
Thank you for taking the time to share your comments. We work hard to maintain standards of accuracy and are very sorry that you have received some inaccurate messages. In the event this happens again, we can certainly use our voice logger to review the call to obtain the correct information. Our team stands ready to assist you. Sincerely, Dana, General Manager
Thank you for your review! We appreciate your business and look forward to serving you and your customers well into the future.
Have an awesome day!
Dana
General Manager
“They do a great job, the only complaint is that they spell a lot of names and streets incorrectly, they should ask everyone to spell their names and addresses.”
Thank you for your review! Your comments are appreciated and we are very sorry about the issues of incorrect spelling. We will address this with our trainers and agents right away and you can expect immediate improvement.
Sincerely,
Dana
General Manager
“CMS although a great idea lacks some confidence in making sure my calls are getting answered and messages are being forwarded. Also a breakdown of minutes would be nice.”
Thank you for taking the time to share your comments. We are very sorry that we have not made you feel confident in our abilities. We will reach out to you regarding your messages and reporting and explore what steps we can take to regain your confidence.
Sincerely,
Dana
“When we are transferring calls in the past 2-3 months, we are constantly being put on hold. This has increased since we began with CMS. We have an answering service so our potential clients get a live voice immediately. FYI, this was happening before the storm (Matthew) and continues after.”
Thank you for letting us know about this issue. As you know we are always working to offer the best possible experience and are sorry about these recent issues. We will look into this matter further and reach out to your office with answers about what is being done to avoid this in the future.
Sincerely,
Dana
General Manager
