Thank you for your review and your comments. We are glad that you have enjoyed the service for so long and hope that we will continue to work together for many years to come!
Have an awesome day!
Dana, General Manager
(Budget Blinds Of Lafayette Hill) -
Posted 7 years ago
Thank you for your review and comments. We apologize for any errors and will work continually to improve and avoid making them in the future.
Have a great day!
Dana, General Manager
“It would be nice if the reporting we have access to through the website would match what CMS pulls when questioned. I feel like I've been over billed for several months.
The think the staff is awesome. I've had excellent comments from my customers.”
Hi Dena,
I am sorry that we haven't been able to get to the bottom of the reporting issues and will approach the matter with the billing department so that we can reassure you that your bills are indeed accurate.
We appreciate your comments and are glad that your customers are happy with the experience with the agents.
We'll reach out soon!
Best,
Dana, General Manager
“Dana does a tremendous job! Love her professional approach and her prompt response/actions to regarding any questions or issues. I know Dana is working hard to continually improve the customer service my clients receive when calling in. Keep up the great work and don't lose that desire to improve everyday. That will make us all stronger in the eyes of the callers.”
(Tailored Living Of Wilmington) -
Posted 7 years ago
Hi Mike,
Thank you so much for your review! It meant a lot to me to read your comments. I assure you that both I and the entire team will continue to exhibit not just the desire but also the drive and action that will help us provide you and your callers with a simply stellar customer service experience. We will never stop trying to get that 5 Star Review from you and all of our valued clients.
Thank you again,
Dana, General Manager
(Budget Blinds Of Brandford & Walling) -
Posted 7 years ago
Thank you for your 4 Star Review! We are glad that you feel that the service is still a value despite the price. I would be happy to go over some cost saving measures with you so that you can have the service the you enjoy at a price that helps your bottom line. I'll reach out with some ideas shortly.
Best regards,
Dana, General Manager
“We appreciate the reliable service that we receive from CMS and Dana is great when I have been able to reach her :)
We do struggle with the seeming constant change in staff at CMS... Being a multiple franchise owner, we rely heavily on CMS and are often frustrated when notes on our account are not read and adhered to when booking appts.
We do appreciate the courteous and friendly tone of most of the agents and believe the service is an asset to our business”
Thank you for your review! I am glad that you enjoy the service overall and appreciate your comments regarding what could go better. I apologize for the issues and will absolutely discuss them with our training department so that we can improve your experience and eliminate your frustration.
Best regards,
Dana, General Manager
“CMS has provided answering services for my business since I started in 2012. For the most part they have done a great job. There have been some snafu's however they have always been quick to remedy which is appreciated.”
(Budget Blinds Of East Marion) -
Posted 7 years ago
Thank you for your review and comments. We strive everyday to improve the experience of our customers and I hope that if anything comes up you will let me know personally so that we can correct any shortcomings immediately.
Best regards,
Dana, General Manager
“Service is very professional but at times the attention to detail is lacking with messages. Wrong dates or incomplete messages that I have to RE confirm. Cancellation s that are actually changes and visa versa.”
Thank you for the 4 star review and your comments Dan. We value your business and are bringing immediate focus to the concerns that you bring up. We know that accuracy is key to your business and will improve immediately. Sincerely, Dana, General Manager
“I don't mind misspellings all that much but I really applicate that names are spelled correctly. This has caused some minor issues with my customers as I often use your spelling as my spelling. Especially during my initial contact. with them.”
We thank you for sharing your comments and for your 4 star review. We are listening to our clients and are working with the team to insure the best possible experience. We understand that accuracy is key to your productivity and are working hard on this issue with our agents. Thanks again, Dana - General Manager
Thank you for taking the time to share your comments. We work hard to maintain standards of accuracy and are very sorry that you have received some inaccurate messages. In the event this happens again, we can certainly use our voice logger to review the call to obtain the correct information. Our team stands ready to assist you. Sincerely, Dana, General Manager
Thank you for your review! We appreciate your business and look forward to serving you and your customers well into the future.
Have an awesome day!
Dana
General Manager
“They do a great job, the only complaint is that they spell a lot of names and streets incorrectly, they should ask everyone to spell their names and addresses.”
Thank you for your review! Your comments are appreciated and we are very sorry about the issues of incorrect spelling. We will address this with our trainers and agents right away and you can expect immediate improvement.
Sincerely,
Dana
General Manager
