“We are very satisfied with the service provided, everyone seems to be very professional and friendly when responding to calls. CMS is very diligent in looking into any issues we experience. The only improvement I would recommend is a solution for longer wait times and customers complaining being on hold too long. There have only been approximately 3 occurrences and once reported Dana Thomas looked into the call and followed up asap. Overall we are extremely happy!”
We were delighted to receive your 5 Star Review! We are really happy that you are pleased with the appointment scheduling service. Although I prefer that there were no issues I am glad that we are responding effectively. I agree 100% that even occasional hold times can be frustrating to your callers and we are currently adding to our team so that these instances are kept to an absolute minimum.
Your feed back helps us improve and we are grateful to have you as a client.
Have an awesome day!
Dana, General Manager
“CMS has done a great job and has provided excellent service. As a very small business I don't have time or talent to do everything so I've augmented the team with companies such as CMS. Having CMS take my calls and set appointments has been an excellent decision. It provides the customer with immediate response and frees me up to do the other jobs.”
Thank you for your 5 Star Review! We are glad that the appointment scheduling service has worked well for you. We appreciate your comments and will work hard every day to continue best possible service experience for you and your customers.
Have a great day!
Dana, General Manager
“We started with CMS from day one. Now almost 5 years later, weI would not do business with out them. They are as much a part of our business as any of our employees. We have grown from a small 2 person company to now 9 employees, and they handle all of our incoming calls and scheduling. Thank you for all that you do for us! Truly a professional organization from top to bottom.”
(Budget Blinds Of Fort Wayne) -
Posted 7 years ago
Thank you for your 5 Star Review! We are super excited that you took the time to share your experience with CMS. We enjoy working with you and your awesome team and are glad to have been a part of your success.
Have a fantastic day!
Dana, General Manager
“I have been using CMS since Dec 2011. I am super happy with their service. My customers often comment how friendly and professional they are. And they know when the call is important enough to transfer the call directly in case it's urgent or when we are playing phone tag. Thank you CMS Team for your continued excellent service!!”
Thank you for taking the time to share your experience and give us a 5 star review! We are super happy that you have enjoyed working with us as we have enjoyed working with you over the years! Best regards, Dana
“Believe we have been working together for more than 8 years. We continue to be extremely pleased with the service provided by CMS, Inc. Good people to do business with and we're picky!
Dick Grice
Budget Blinds of Chesapeake
Chesapeake, VA 23320”
Thank you for taking the time to share your comments! We are delighted that you are happy with the service and think that you are good to do business with too! Thanks Dick! Dana, General Manager
Thank you for the positive review. We just looked and you have been a customer for more than 20 years! We appreciate your business and look forward to 20 more years.
“We appreciate Corporate Message Service for their professional and personal attention. We know that talking to a real person when you call after hours can be very helpful. We have used their services for over 20 years and would never consider an automated call service or center. They are very professional and maintain the highest quality of service. We always recommend CMS!”
Thank you for being our client for so many years! We are grateful for your kind words and will continue to work daily to maintain the standards that you have become accustomed to. Have a great day! Dana, General Manager
“Dana and her group at Corporate Message Service are hands down the best messaging service I have ever used. They are always assessable to answer any question, any time I call them. They call me directly if a customer has an immediate question or an emergency situation. You will love their customer service! Bottom line, the best answering service you will ever have for your small business!!”
We couldn't be happier about this review. Thank you for taking the time to share your experience. As always, give us a ring if there is anything that you need! Dana, General Manager
Thank you for your positive review! We appreciate your business. Let us know if there is anything that you need and we'll be happy to assist you.
Have a wonderful day! Dana, General Manager
Thank you for your positive review! We appreciate the referrals and will continue to work hard to deserve your confidence.
Have an awesome day!
Dana
General Manager
“My firm, Atlanta Real Estate Brokers, has been a client of Corporate Message Service for a little over 2 years. In that time, I have not had a single issue with the service. When I have asked clients about their experience with my call service, I have been told that calls were answered promptly and professionally and that they appreciate the ability to reach a live person versus leaving a message on an answering machine. I sincerely appreciate all they do at CMS and would highly recommend Rick and his team.”
Thank you for your review! We are glad that you are happy and look forward to working together for a long time to come.
Have a great day!
Dana
General Manager
