Costbuys Reviews

Name: Costbuys
Address: 101 N. Verdugo Road # 11531, Glendale
Rating: 1.54

1.5 Rating 52 Reviews

6 %

of reviewers recommend Costbuys

1.5

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

855-955-2678

Email:

help@costbuys.com

Location:

101 N. Verdugo Road # 11531
Glendale
91206

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Costbuys 5 star review on 10th April 2023

Delph C Newman

Costbuys 5 star review on 3rd February 2023

Edwards C Dawson

Costbuys 5 star review on 13th January 2023

Hughes B Meyer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two coat that were supposed to 3x but when I received them they were too small and I was unable to contact anyone to return them. This site is a scam”

Helpful Report

Posted 2 years ago

“I ordered 7 dresses. 3 never were sent and they said they would give me a refund. Never saw the refund. They advise store credit and I said NO - please credit my paypal acct. The other 4 arrived but I don’t want them. I have sent numerous emails with photos of dresses and they tell me they are waiting for addresses for me to return to manufacturer in CHINA and Qatar! Not to the LA address which is on their website. This is SCAM. I have alerted all I can.”

Helpful Report

Posted 3 years ago

“I ordered a coat on Feb 13, 2020. I was charged but the order did not show up on my account. 14 days later no delivery, so contacted them and replied back saying they needed to contact some department and get back to me. Today is March 5, no answer. WORST CUSTOMER SERVICE EVER!”

Helpful Report

Posted 4 years ago

“I brought a clutch purse and they told me 4 days after that the item was not in stock and that I will be receiving a refund back on my card. I emailed them back because it had been 10 business days and I have not got my refund. They proceed to tell me that it got refunded as a store credit. Guess what? I brought the item as a guest so how can I have store credit with no account? I told them this and 4 days had passed because they did not want to respond. Now I have gotten my card holder involved because they basically stole 47.77 dollars from me. I am highly upset. The site needs to be shut down.”

Helpful Report

Posted 4 years ago

“I wear size XL or 1X coat but I ordered size 3X to make sure that it would fit and I received a coat that said 3X on the label but fit like XXSmall or a child's small. To return the coat would cost a couple of dollars less than it cost to purchase.”

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Posted 4 years ago

“Everything.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY. Sizes are falsely advertised. I order an adult 2X, a size larger then what I wear. The jacket barely fit my wife as a female small. Item came from China which I tried my best to verify it didn’t, but had no way to. Now to get my money back, I have to pay shipping to China for my return. NOT WORTH THE MONEY. This is a scam. On top of it, I ordered early December and received it today on January 9th. A number is provided for customer service as well as an email, but received no reply.”

Helpful Report

Posted 4 years ago

“I ordered an item from here and it stated that delivery would be 5 - 7 business days. It is now day 26 and aI still don't have it!”

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Posted 4 years ago

“I didn't get what I ordered and there is absolutely no way to return anything. I have 47 emails from then asking to reply to my situation. When I send them a reply I get more of these emails. No one reads the emails. All communication is electronic and the stupid Sallybot is a joke. There is no customer service and this is all a big fruad. Do you know you are buying from China? NEVER BUY FROM COSTBUYS!!!!”

Helpful Report

Posted 4 years ago

“Horrible attendance by fone, my clothes never arrived. And I can’t get my money back because no one answer the fone. Terrible ! I wanna my money back !!!!!!!!”

Helpful Report

Posted 4 years ago

“Total ripoff. The supply made was wrong colour and wrong size .of dress ordered on Order#10517. There is no one to talk to and customer service, it appears, is a figment of the company's imagination. I have lost my money to this Chinese(?) company and hope that you read this before you waste your hard earned money. Completely Crooked Company.”

Helpful Report

Posted 4 years ago

“Don't believe ANY of the five star reviews on this company. This company is the most dishonest online merchant I've encountered. DO NOT BELIEVE ANY FIVE STAR REVIEWS!!!!!”

Helpful Report

Posted 4 years ago

“I ordered a pair of shoes, never received them.I then contacted their customerservice some robot told me they were sending me another pair, never did.They already took my money and I have not received a refund yet it's been 8 or so days since I spoke to a real customer service rep.My bank is in dispute with them.Truely this is a very unfair dishonest company in my opinion.Not a good way to keep a customer and do business.”

Helpful Report

Posted 4 years ago

“I should have read reviews about this company before purchasing anything. I did receive my items, which were shoes, but they didn't fit and it was my normal size. I requested return shipping address and never got one so I wasted $115. They also communicate via Facebook with this dumb SallyBot app. I didn't have an account so I used a relatives with their permission and it still didn't help. Said my issue was being sent to Live Agent, but no one ever answered. DON'T ORDER ANYTHING FROM THIS COMPANY!”

Helpful Report

Posted 4 years ago

“To be exact, on April 18th of this year I made a purchase of $182.77 from Cost buys. I’ve got proof of confirmation. Recently I’ve wanted to track my order and was unable to do so. I complained a few times to Cost buys about it and today I get an E-Mail saying I’ve got a gift card for, $182.77. I don’t want a damn gift card, I want the item I ordered! Why does this place exist? I was foolish and didn’t read the reviews before I made my purchase! This place is the worst when it comes to Consumer Fraud!! I’ve got one last thing to say, BUYER BEWARE!!!”

Helpful Report

Posted 5 years ago

“THE WORST SHOP EVER! DON’T WASTE YOUR MONEY! I ordered a bedding set in the beginning of December. When I placed the order it didn’t show the amount I was going to pay, it was appeared after I submitted it. It costed $100! For a bedding set! 2 pillowcases and a duvet cover made from polyester FROM CHINA! I contacted customer service right away - I don’t want to spend my money on this poor quality - it’s expensive! They told me they couldn’t cancel it and I would need to return when I got it. I got my order in the end of January and returned it right away to the address in China they provided. So I sent them the receipt - no respond. Now it’s been almost 3 MONTHS since I returned it and I’m still waiting for my refund. They don’t answer my emails or just keep saying that they will contact the supplier...and then nothing...silence. I tried to call them on the phone they have on the website - there’s only a voicemail. Not even their new bot Sally is helpful! I paid $100 for the order + $35 for the shipping to China + MY TIME AND NERVES. THE WORST PLACE. WORST CUSTOMER SERVICE!”

Helpful Report

Posted 5 years ago

“Deceptive company. The shipment update email (which came about a month after ordering)misleads you to believe it's departing from CA. It's a Chinese company. Mid-March and I haven't received my shoe order placed on January 11th...And a rep lied to me last week stating that the items were in transit. Turns out It's still being processed. I called Amex to refund my money. NEVER order from here, guy!”

Helpful Report

Posted 5 years ago

“Sooooo disappointed. Ordered sandals which took TWO MONTHS to arrive. The site makes it look like they ship from California, but really it’s China. Style of sandals was cute, and fit was good. However, these were advertised as leather, and the sandals I received were VERY cheap looking, thin plastic!! Will never order from this site again. Wish I’d read all the other negative reviews.”

Helpful Report

Posted 5 years ago

“I bought a winter jacket but the sizing was way off... I expected a X-Large because I sometimes layer but the jacket, although marked X-Large, fit more like a small medium. Watch for size issue on winter jackets.”

Helpful Report

Posted 5 years ago

“TERRIBLE experience. I paid for a coat over one month ago and it still hasn't arrived. They are great at returning an email but not delivering your product. I'm going to report them to the Better Business Bureau.”

Helpful Report

Posted 5 years ago

Costbuys is rated 1.5 based on 52 reviews