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Costbuys Reviews

1.7 Rating 77 Reviews
10 %
of reviewers recommend Costbuys
1.7
Based on 77 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Costbuys Reviews
Visit Website

Phone:

855-955-2678

Email:

help@costbuys.com

Location:

101 N. Verdugo Road # 11531
Glendale
91206

Write Your review

Costbuys 1 star review on 7th July 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Costbuys 1 star review on 24th June 2025
Amanda Cole
Costbuys 1 star review on 31st May 2025
Fredmercy347 At Gmail.com
Costbuys 1 star review on 30th May 2025
Mary John
Costbuys 1 star review on 19th May 2025
Axelle
Costbuys 1 star review on 12th May 2025
Mark
Costbuys 2 star review on 8th May 2025
Lilly
4
Anonymous
Anonymous  // 01/01/2019
I placed my order over a month ago. I tried calling them but only heard an answering machine. Then I sent them an email about my order. The next day my fone automatically Rejected a call from Burundi, AFRICA!!! This truly proves that the California address they claim they’re from is none other than a PO BOX!!! I warn u DoNot order from them. If u placed your order w/PayPal you’ll get refunded immediately. They need to be PERMANENTLY removed from the web!
Helpful Report
Posted 6 years ago
This company is awful. I had not received my item for over a month, then they sent the wrong item. After making at least a dozen calls and leaving a dozen voicemails, leaving a dozen unreturned emails I contacted PayPal. After the file was claimed I finally heard from the company wanting me to ship the item to China!! I luckily had to return to California which still cost me $11 to ship. They then contact me wanting me to remove a bad review. I am glad I paid through PayPal so I did get my money back- please read these other reviews bc others have not been so lucky
Helpful Report
Posted 6 years ago
DO NOT BUY FROM THIS FAKE COMPANY!!! Their address is a post office mail box and not an actual store. If you are having issues with the company like I am, her name is Chloe Avena and her email is calvin.chloe@outlook.com they emailed me today trying to get me to remove my bad review on google and the BBB.
Helpful Report
Posted 6 years ago
This company is FAKE! DO NOT PURCHASE NOTHING FROM THIS COMPANY!!!!!
Helpful Report
Posted 6 years ago
I bought a rug online at Costbuys and a few days later I received a gift certificate in the amount of the rug. I was not asked if I wanted a gift and I have had zero luck getting my money returned to my debit card. I spoke to a live person on the phone once and have left several emails and voicemails asking for resolution. This is the worst customer service that I’ve run into. I am still waiting for my money to be returned but if not, I will look into taking further action.
Helpful Report
Posted 6 years ago
DO NOT ORDER FROM THIS COMPANY. THEY ARE A FRADULENT COMPANY THAT RIPS PEOPLE OFF! You WILL NOT get any customer service, you WILL NOT get your order in less than a month even if you pay the FORTY DOLLARS for express shipping. The orders are sent from CHINA! The website says you get a refund if you return your item within 30 days of PLACING your order. How can you return the item within 30 days if the item takes 39 days to be delivered???? Unless you want to be scammed, DO NOT ORDER FROM TJIS COMPANY!!
Helpful Report
Posted 6 years ago
2 months and still getting the same emails when I ask where my order is... the phone number goes straight to voicemail with no answering machine pretty sure I got scammed
Helpful Report
Posted 6 years ago
I ordered a bag on 11th december and paid a premium for express delivery (2-4 days). It is now 16th Jan, no sign of the item and customer service has not responded to my e-mails. I am unsure on how to proceed and how I can claim a refund on this when I cannot get in contact with anyone. Extremely unhappy and I suspect the positive reviews on here are fake.
Helpful Report
Posted 6 years ago
Your positive reviews are obviously fake..check grammar, word placement. I cancelled this order before it was “shipped” Jan 12th...on Jan. 2nd. You shipped anyway. You are a fraud. I am sorry I did not read reviews. My cc will not honor this payment. Still no delivery...
Helpful Report
Posted 6 years ago
Do not order from this website. I ordered a size large jacket for Christmas, and they sent me the right jacket but in a size medium. I contacted them about exchanging the jacket, but they claimed they sent me a large and would not reply when I sent pictures clearly showing I received a medium. This went on for about a week, because it took them a day to reply to each one of my emails. I would have had no reason to try and have a large sent to me if it was what I received, but I guess they did not understand that and would rather me get the wrong item than admit they made a mistake.
Helpful Report
Posted 6 years ago
This site is a total scam. They take your money and will send you something different than you ordered, I ordered three swimsuits. One arrived in a size larger than I ordered. The other two never arrived. They even told me they sent the wrong size but refused to refund my money., DO NOT purchase from this site it is a scam,
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Posted 6 years ago
I wouldn't recomend getting stuff from here. i took advantage of the great sale, but everything else after was a disaster.
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Posted 6 years ago
I won't be buying any clothes from here again.
Helpful Report
Posted 6 years ago
my experience from start to finish was bad. from a laggysite to slow shipping then the wrong stuff came.
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Posted 6 years ago
my clothes came smashed and with a few rips
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Posted 6 years ago
To bad there isn't something less than one star. Ordered a month ago, before i found out everything was shipped fro China. Return policy is 30 days after purchase and the package still hasn't left China. Company won't commit to accepting returns after the quoted 30 days. How can I make a return request if Costbuy can't deliver in less than 30 days? Read third party reviews, this company is a scam. What they are doing to me has happened to many others. At one point I was told I would be given a name of a manager or supervisor, all I had to do was ask. When I asked I was told that would be against company policy. Really poorly ran business.
Helpful Report
Posted 6 years ago
Costbuys is rated 1.7 based on 77 reviews