Courier Exchange Reviews

"ABSOLUTELY DISGRACEFUL SERVICE \u2014 STAY MILES AWAY FROM THIS COMPANY.\r\n\r\nI genuinely cannot believe the level of incompetence we have experienced with this company and, in particular, one of their collection drivers.\r\n\r\nThis driver has now caused serious problems for our business not once, but TWICE. Every time he arrives and sees the volume of parcels, he immediately starts complaining and acting like he has been asked to do something impossible. We even have our own staff helping him load the van, yet somehow that still isn't enough.\r\n\r\nOn both occasions, while our staff were still bringing parcels out to him, he simply drove away with only half of the collection loaded. Who the hell does that when collecting parcels from a business?\r\n\r\nBecause of these failed collections, our Amazon Prime delivery performance was badly affected and we lost our Prime badge. That is not some tiny inconvenience \u2014 this directly damaged our business, our customer service levels and our Amazon account performance.\r\n\r\nWe have now BANNED this driver from our premises permanently. We do not want him anywhere near our business again.\r\n\r\nThe attitude is completely unprofessional. Instead of doing the job he is being paid to do, there is constant complaining, excuses and then disappearing before the collection is finished. If you cannot handle commercial parcel collections, DON'T TAKE THE JOB.\r\n\r\nI have attached a photo of the van so businesses know exactly what we are talking about.\r\n\r\nIf this is the standard of driver this company is happy to send to business customers, God help your business when they turn up at your door.\r\n\r\nAbsolutely pathetic. Zero professionalism. Zero reliability. Zero consideration for the damage their failed collections cause to customers.\r\n\r\nStay away from this bunch of losers like the plague. If your business depends on parcels actually being collected, find somebody else."

"I was in a panic when my account was shut down after a breach, and support had no idea how to fix it. Then Robinson came through, pinpointed the problem, and got me back in safely. They didn\u2019t just save my account, they saved my peace of mind."

"Avoid this platform entirely; it\u2019s nothing but a scam."

"I managed to withdraw successfully, all due to Mrs. Laura Cooper\u2019s help."

"Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.\r\n\r\nHere are my observations:\r\n1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.\r\n\r\n2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.\r\n\r\nBe aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around \u00a320 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than \u00a3130.00.\r\n\r\n3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.\r\n\r\n4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins\/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.\r\n\r\n5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring\/repeated jobs etc. All of this should be taken care of when they charge you \u00a31800.00 per annum and no refunds allowed.\r\n\r\n6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of \u00a31800 \/year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.\r\n\r\n7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period."

"Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.\r\n\r\nHere are my observations:\r\n1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.\r\n\r\n2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.\r\n\r\nBe aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around \u00a320 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than \u00a3130.00.\r\n\r\n3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.\r\n\r\n4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins\/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.\r\n\r\n5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring\/repeated jobs etc. All of this should be taken care of when they charge you \u00a31800.00 per annum and no refunds allowed.\r\n\r\n6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of \u00a31800 \/year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.\r\n\r\n7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period."

"Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.\r\n\r\nHere are my observations:\r\n1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.\r\n\r\n2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.\r\n\r\nBe aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around \u00a320 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than \u00a3130.00.\r\n\r\n3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.\r\n\r\n4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins\/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.\r\n\r\n5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring\/repeated jobs etc. All of this should be taken care of when they charge you \u00a31800.00 per annum and no refunds allowed.\r\n\r\n6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of \u00a31800 \/year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.\r\n\r\n7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period."