Courier Exchange Reviews

"Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.\r\n\r\nHere are my observations:\r\n1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.\r\n\r\n2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.\r\n\r\nBe aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around \u00a320 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than \u00a3130.00.\r\n\r\n3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.\r\n\r\n4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins\/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.\r\n\r\n5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring\/repeated jobs etc. All of this should be taken care of when they charge you \u00a31800.00 per annum and no refunds allowed.\r\n\r\n6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of \u00a31800 \/year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.\r\n\r\n7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period."

"Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.\r\n\r\nHere are my observations:\r\n1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.\r\n\r\n2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.\r\n\r\nBe aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around \u00a320 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than \u00a3130.00.\r\n\r\n3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.\r\n\r\n4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins\/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.\r\n\r\n5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring\/repeated jobs etc. All of this should be taken care of when they charge you \u00a31800.00 per annum and no refunds allowed.\r\n\r\n6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of \u00a31800 \/year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.\r\n\r\n7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period."

"Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.\r\n\r\nHere are my observations:\r\n1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.\r\n\r\n2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.\r\n\r\nBe aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around \u00a320 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than \u00a3130.00.\r\n\r\n3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.\r\n\r\n4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins\/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.\r\n\r\n5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring\/repeated jobs etc. All of this should be taken care of when they charge you \u00a31800.00 per annum and no refunds allowed.\r\n\r\n6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of \u00a31800 \/year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.\r\n\r\n7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period."