Cox & Cox Reviews

1.3 Rating 230 Reviews

6 %

of reviewers recommend Cox & Cox

Company Reviews

Questions

Metrics

1.3

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Cox & Cox deliver?

Helpful Report

(3 weeks ago)

Cox & Cox delivers items by Courier.

Helpful Report

(3 weeks ago)

52.38%

Industry Average

“ Incorrect delivery information given and when they do eventually send you a tracking number, you have to guess the courier! Unless you have the time to sit and wait for deliveries which never turn up, I really wouldn't bother. ”

- Anonymous

“ Not fit for purpose. XL Rattan faux stag described as suitable for outside, it is very light and flimsy and would just fall over the whole time outside. It is false advertising I had to pay £15 for delivery and £15 for collection which they did not refund. ”

- Anonymous

“ Be wary! We placed a £500 order with £60 delivery fee. ”

- Anonymous

Cox & Cox Reviews

Delivery - Average