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Cox & Cox Reviews

1.3 Rating 232 Reviews
6 %
of reviewers recommend Cox & Cox
Company Reviews Questions Metrics
1.3
Based on 232 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Delivery

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Returns

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Customer Service

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How do I contact Cox & Cox?
Helpful Report
(1 month ago)
You can contact Cox & Cox by Email, Telephone and Live Chat.
Helpful Report
(1 month ago)
C-

Customer Service - Average

58.82%
Industry Average
“ Terrible 😢 poor quality products shipped from overseas, trading on reputation of previous company but taken over by Giomani designs . Appalling customer service, refusing to issue refund for substandard goods, making fake claims and faking positive reviews on trustpiot ”
- Caroline Sutton
“ We bought five olive green planters. At a cost of around £400 in May. When we’ve brought them into the shed for winter we noticed all the paint was coming off. The planters now look tatty. Really disappointed in the quality and not only that the resolution Cox & Cox offered. £10 refund or £30 credit note. Poor quality, poor customer service. Will stay well clear of using this company again. ”
- Anonymous
“ Incomplete order delivered - I ordered 3 packs of 4 items and 3 single items were delivered. Phoned straight away and told additional items would be sent out immediately. 4 weeks later - still no sign. Not answering my emails/ phone service says no one available and online chat unresponsive! Very poor service ”
- anonymous
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