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Cox & Cox Reviews

1.3 Rating 232 Reviews
6 %
of reviewers recommend Cox & Cox
Company Reviews Questions Metrics
1.3
Based on 232 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Delivery

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Returns

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Customer Service

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How quickly does Cox & Cox resolve customer queries?
Helpful Report
(1 month ago)
Greater than 81% of reviewers feedback is Cox & Cox takes over a week to resolve customer queries.
Helpful Report
(1 month ago)
C-

Customer Service - Average

58.82%
Industry Average
“ They cannot seem to enable a basic website transaction, and the customer service team's responsiveness and ownership is mixed at best. ”
- Gordon Smith
“ Paid for next day delivery. Finally arrived six days later. Three times I reported this to them. No response at all. Not even a reply, let alone an apology or explanation. Terrible customer service and, essentially, theft. ”
- Jamie H
“ DO NOT shop with Cox and Cox - the customer service is non-existent -absolutely appalling. I have never experienced anything quite like the lack of customer service / help - I have repeatedly requested a refund for an item which was not delivered and continue to be ignored! Absolutely disgusting! Safe to say, I will never buy anything from this Company again. What went right!! ”
- Anonymous
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