“They are a scam. DO NOT ORDER FROM THEM. I have sent emails but no response. It has been over 2 months since I ordered my "free" dog bed. After shipping charges and exchange, I am out over $50.00. So angry.....”
“I WOULD LEAVE ZERO STARS! DO NOT USE!!! This is by far the worst company I have ever dealt with, if you are thinking about buying from them, then I advise you to just flush your money down a toilet, it would save you some time. I bought a rat cage for £130 and it arrived damaged, when we contacted Cozy pet they would not send parts or replace the item and they suggested that the damage would just push out! After a couple of emails trying to find a resolution, they stopped responding. This was over 2 months ago, in the end we had to apply for a refund through PayPal, which we have just received. The product was generally of a lower quality than I would expect and was very poorly packaged. This company should not be allowed to trade, we will be reporting this company to trading standards.”
“Ordered three in July. Charged to my cr card but never received the beds. Have emailed three times and cannot find a customer service number. Total scam.”
“Scam!! Saw an instagram ad for their free bed and ordered one and its been 2 months. My order was "shipped" but from where - no idea. Where is it currently? no idea. I know its not here and I dont think it'll get here. Save your money. They dont even reply to their emails.”
“Awful SCAM!!! Don’t get sucked in like I was for cozy pet beds. Never arrived and no responses to my multiple emails. Disputing with my bank now. What a headache.”
“Over two months ago I ordered a bed from this company and still have not received it but, I got charged it. I tried to reach out to the company and couldn't get a hold of anyone or find them on Instagram again. Total scam and stole my money!
So upset and disappointed!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!”
“I ordered on July 12 never received order but they took money now I have to dispute charge! I was scammed please be aware!!! I want to give zero stars”
“Ordered dog bed August 4 it is now August 16 and no bed can’t get a hold of the company to see where it is! They took the money fast out of my account this is a scam!”
“placed my order 14 July, it is now 13 August. No response from Cozy Pets to numerous inquiries, and no dog bed.
I have initiated a dispute through my credit card company.”
“**SCAM** do not order from them. Charged immediately but no product received and no email response. Received shipping confirmation but unable to track because it’s fake. Now have to go through cc dispute process.”
“I ordered a dog bed on the 14th of July, and it supposedly shipped the 16th. It is now the 11th of August, and still haven't recieved it. Sent two emails, and got no response. This is the worst thing that has ever happened to me. It's a -5 rating from me. I will tell all my family and friends to never order from them. Really disgusted, as I'm on social security, and really cant afford to lose that money.”
“I wish I would have looked up reviews before ordering. I never received my order either. It appears that this company is not legit. DON’T ORDER FROM THEM!!!”