“I have been waiting for delivery of a lot of item we are talking hundreds of dollars and I get a notice your item shipped then there's been a glitch and the package was returned and it's always an item that quite expensive they have my address now there is a problem”
“Don't shop with this company
Be very careful with this company. There customer services just don't listen to your circumstances. In fact they have difficulty speaking English. Missed one payment of £12 and they applied charges of £38 plus 14%. I had rang them and sent numerous emails telling them why the initial payment had failed. They just weren't interested only to apply an excessive admin charge of £38 on a £12 payment. After spending thousands with this company and being a Diamond member I will be shopping elsewhere. DONT SHOP WITH THEM”
“My first issue is regarding their marketing preferences, and how they handle customer data.. When placing my order there was a compulsory box for a telephone number, but I made sure to tick the relevant boxes that said that I did NOT want to be contacted by phone, email, or post for any marketing / promotional reasons. So you can imagine my surprise when I got a phone call a few hours later from a call center trying to sell me their monthly subscription plan!! When I told the agent that I had specifically selected NO to using my information for marketing purposes, he replied that he knows that, but felt that this offer was very good and that I wouldn't want to miss out on it - and hence his call! I explained that this was a breach of data protection, and GDPR to use a customer's personal information for marketing purposes without their consent.. We then went back and forth for a good few minutes of him still trying to change my mind on signing up to their subscription plan, before he finally said he'll remove me from the mailing list and hung up. Since then, I've had at least one email a day from them with various marketing offers. Each time, I hit the unsubscribe button, and yet again the next day I received another marketing email!
Within 24hrs hours of ordering, I received a dispatch notification for my order. The parcel arrived a few days later, but I was shocked to find that it only contained two small items worth £10 out of a £70 order! I immediately emailed their customer services asking them firstly to ensure that my contact information was removed from their marketing list, and to ask where the rest of my order was.
After three days of no response to my email (despite getting a read receipt within an hour of sending), I sent a follow-up email which I received a response to. However the response was a blunt copy and paste telling me that they're sorry for the marketing emails, and have updated my marketing preferences - and to contact again if I have any further queries. They also sent me a link of how to update my marketing preferences myself - but the link was for their parent company website Ideal World Ltd and not for Create and Craft. So they didn't pay attention to where I had ordered, and completely ignored my complaint asking where the rest of my order was! I sent another email back asking someone to phone me by the end of the day to update on my order, but received no response. After another 24hrs, I submitted a PayPal dispute for the missing items which as of today has not been responded to. However a few days later, I received an email from MyHermes saying that they have a parcel for me, and that it would be delivered soon. This second parcel arrived this morning, and once again, it is not my full order!
So now I am back to square one having to try and contact Create and Craft via email, and have updated the PayPal dispute accordingly. This company may offer a great range of products at good prices, but their inability to process orders properly, no respect for handling customer data, and lack of care for their customers isn't worth the hassle.”
“They don’t always make me happy. Their delivery is expensive unless it is on a special offer which usually involves spending a great deal of money to get this offer. Their delivery is not very quick - sometimes taking more than a week, and their system of notification of delivery is flawed, the notification often arriving after the delivery! They have exclusives which are not available through another outlet, but if you have already made the hefty investment into one of their products, you have no choice but to continue using them. At first I found them to be a very good company, but time has shown a marked deterioration in their programmes, presenters and products.”
“Create and Craft are a brilliant craft company where you can buy everything you need to get crafting. The products are second to none, the prices are very competitive and if you join the Create and Craft club for £20 per year, you get £10 credited to your account straight away and then 10% discount on everything you purchase sometimes more and on occasions free P & P. I have saved ££££££££££££££s over the 13 years that I have been buying all my goodies from them”
“They have everything you need from sewing machines to craft paper and tools to make a simple bow and, when you order anything, its delivered within 5 days also, if it doesn't work, take it to ASDA and it`ll be returned and you will get your money back if no replacement is found. It deserves 10 stars for the programme on tv and the presenters In other words I LOVE it!!”
“It is such an advantage to be able to see the craft products demonstrated on TV, along with inspiring ideas, hints and tips. Making it possible to make an informed purchase”
