“Crocs are a joke promised me replacements for broken crocs strap snapped great on phone but have not sent any i should have read the reviews first terrible customer service you ring uk customer services and get put through to bulgaria four pounds for call got nowhere”
“Placed an order on-line, right after 5 mins tried to change size obviously before it was even dispatched, they say it’s company policy you can’t. What a joke of a company this is !!! Customer Service is so unprofessional and unhelpful now awaiting wrong size to deliver god knows when then return it & refund
Don’t USE THIS COMPANY ON LINE !!!!”
“Terrible company. Like pulling teeth from a crocodile to get a refund. Delivery takes forever and the item received was faulty. Sent it back and they don’t bother to get back in touch. I have had to chase and email. Getting nowhere. Do yourself a favour and do not buy directly. Customer services are shockingly bad.”
“AVOID. They take orders for items they don't have stating 5 day delivery. When they don't deliver and you cancel they send you a returns label for items that you haven't received!! They tell you that when you do eventually receive them then send them back and you will receive a refund 10 days after they receive them. WHAT A CON AVOID AVOID AT ALL COSTS. Great shoes let down by awful service.”
“Nothing wrong with the actual clogs but….
The website kept rejecting my card details so I tried 3 times and gave up. 10 days later I receive 3 identical items, forcing me to go to the post office to return 2. I wonder how long reimbursement will take.
Not terribly efficient. Maybe try Amazon next time?!”
“Orders crocs from official website around 3 weeks ago, they wasn’t shipped out till a week after ordering, In today’s market this is unacceptable Amazon delivers the same day in most cases,
Such a huge company with terrible service,
Order the b-tech from Amazon you wouldn’t know the difference plus there only in house shoes not that serious for quality control etc”
“My mate got absolutely blasted (like proper doesn’t know where he is blasted) and run off in to the night. I spent 3 hours walking around our village with his girlfriend looking for him with nothing other than these crocs on my feet. Oh boy. When we got home I felt like my feet had spent the evening in a spa. Boy oh boy. So smooth on my feet. The little bobbles on the inside rubbed against the soles of my feet and made my feet feel smooth as butter. I can not recommend these enough. 10/10”
“Poor customer service including delivery. No card was left by their courier so I had to do my own chasing in order to find out who their UK carrier is (Parcelforce). Finally managed to get a redelivered but was appalled by their online customer service chat team. She told me to contact the carrier (at the time, I only knew of the European carrier and their website was not user friendly) and gave no further advice.
I will not be buying my son’s Crocs directly from the website anymore. Their customer service and courier partners leave a lot to be desired”
