CRUISE Reviews

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

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Returns

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Customer Service

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About CRUISE:

Cruise is recognised as one of the UKs leading luxury retailers with a fantastic reputation for iconic international designer collections, directional streetwear, and premium denim brands. Key designer brands include Gucci, Moncler, Stone Island, Hugo Boss, Vivienne Westwood and many more.

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

How long does CRUISE take to deliver?

Helpful Report

(4 years ago)

CRUISE normally delivers within 5 Days.

Helpful Report

(4 years ago)

69.07%

Industry Average

“ Love the YSL Bag but disappointed in the way it arrived! No dust bag or a box. For the price I was expecting a bit more. Waiting for box, though I was refunded on the delivery. ”

- Anonymous

“ Very good quality of product, quick delivery ”

- Ewa Sotniczuk

“ If you spend £30 on a pair of trainers from Schuh, they deliver them for free. If you spend £650 on a pair of trainers from CRUISE, they charge you £7 delivery, and that's not even for next day! (I fully appreciate this is, by every conceivable measure, a First World moan!) ”

- Anonymous

CRUISE Reviews

Delivery - Average