Cuba Holidays Reviews

Name: Cuba Holidays
Address: 272 Bath Street, Glasgow
Rating: 4.96

5.0 Rating 281 Reviews

99 %

of reviewers recommend Cuba Holidays

5.0

Based on 281 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Cuba Holidays:

Cuba Holidays is part of the Freedom Travel Group and offers fanatstic prices on holidays to Cuba. For the best deals to Cuba call direct free on 0800 270 7629. ATOL protected.

Visit Website

Phone:

0800 270 7629

Email:

bookit@sunmar.co.uk

Location:

272 Bath Street
Glasgow
G2 4JR

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Cuba Holidays 5 star review on 12th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with Cuba Direct because of the collapse of Thomas Cook,i had to get the same dates, they did a great job in doing this.I came back on the 14th December 2019,everything went very smooth.I wood like to thank SeymourFernanez and his office for giving me a great holiday.I would like to recommend Cuba Direct for all there help and communication”

Helpful Report

Posted 4 years ago

“Best company to book through always recommend to all my family & friends . Andew & Peter always get us great holiday thank you”

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Posted 4 years ago

“Sunny Cuba the People are really what makes this holiday special really friendly and engaging nothing is to much trouble .”

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Posted 4 years ago

“Great holiday at an amazing price all sorted with incredible customer service. I wouldn't book with anybody else”

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Posted 4 years ago

“Great service would not hesitate to recommend if anyone Asks about travel arrangements ☺ Thank you so very much, one very satisfied customer.”

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Posted 4 years ago

“Easy booking once again at unbeatable prices, Andrew as always is a pleasure to deal with, really pleasant and goes out of his way to ensure a smooth booking experience, we have no hesitation of recommending this company to our family and friends.”

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Posted 4 years ago

“I’ve booked with these guys now for the last 6 times and I’ll be using their services many more times .. feels like family when you book with them and always looking out for great deals for you ..”

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Posted 4 years ago

Fantastic picture!

Posted 4 years ago

“Great service as always Have recommended you to a number of friends and work colleagues too”

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Posted 4 years ago

“Wouldn’t book with anyone else now. Been Cuba many times but recently have booked with Freedom the past three times and have booked again give you such a better rate than TC direct and such a personal touch. Will always recommend them.”

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Posted 4 years ago

“Horizon direct are wonderful Andrew is friendly and very helpful It’s the personal touch that we love And it’s cheaper than Thomas cook They go above and beyond to please us”

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Posted 4 years ago

“Fantastic as always quick & easy & a lot cheaper than the price I got from Thomas cook.”

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Posted 4 years ago

“Andrew and Nickie have been amazing throughout the booking process, and went the extra mile, even after booking they answered any extra questions very quickly and promptly. Thank you both X”

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Posted 4 years ago

“Excellent customer service. This is the 6th time we have booked with Andrew and had no issues what so ever.”

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Posted 4 years ago

“Very easy to book staff are good and friendly and also very helpful this is our second booking and we will book with them again”

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Posted 4 years ago

“Andrew and Peter are the most amazing guys I have ever known in the Travel Business. They have great knowledge, give you the best prices, and go above and beyond with their 1st Class Customer Service, especially the extra nice little touches, like the airport lounge, and the 'welcome home' postcard. I would never ever think of going anywhere else to book a holiday now. Thank you guys for all you do for us, to ensure that we have the most amazing holidays.”

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Posted 7 years ago

“Apartment driver could not drop as of at the apartment that we had to walk ten minutes on foot to reach the apartment . The apartment was a disgrace the staff of horizon inspector should check these apartment out from time to time so they can see the conditions there in.There was a smell of gas coming out of the gas bottle under the unit which should of been replace which was not till this was brought to there attention.Then the bathroom bath badly chipped was coated with gloss paint inside which was peeling.Sink needed a new washer, toilet bowl needed bleaching , would you say this is expectable ?.NO.”

Helpful Report

Posted 7 years ago

Hi Maria - Thanks for your review. I must confess to being rather puzzled about the contents as much of what you say is very different to what you put in writing. All our properties are inspected without notice throughout various times of the year and the property you were staying at generally gets the highest reviews and safety scores. Infact it is a trip advisor certificate of excellence winner. We also monitor tripadvisor to ensure reviews are consistent which the majority are and the complex continues to receive favourable reviews. At no time was there any report of a gas leak from the bottle (as you advised in your letter), if there had been the entire complex would have been emptied and you expressly stated in your letter to us that the apartments refused to change it! I concede the apartment was not clean enough for our standards on arrival, but the moment you spoke to reception a cleaning team were sent and a full deep clean took place. I note that you were very satisfied once this had been done (within a few hours of arrival). Your transfer was GPS tracked and the records show it stopping directly at the drop off point for the complex. It actually stopped in the car park right opposite the main door (aprox 100 metres) I also thank you very kindly for the feedback you gave at reception about how much you enjoyed your holiday. Kind Regards Peter

Posted 7 years ago

Cuba Holidays is rated 5.0 based on 281 reviews