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Cupshe Reviews

4.2 Rating 73 Reviews

81 %

of reviewers recommend Cupshe

Company Reviews

4.2

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+1 973 577 7979

Email:

customercare@cupshe.com

Location:

163 BURLINGTON PATH RD. SUITEK CREAM RIDGE,
Cream Ridge
New Jersey
08514

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it! I have a review but otherwise, I'm a fan! It corresponds to the description and the idea that I had! I love the color, the design and I used it almost all week to bathe in the Mediterranean this fall, it keeps out the cold! Very very happy! My only criticism therefore is that the back thread to pull up the zip is too soft. It takes a bit of dexterity to be able to close your jersey independently. I think the material should be different to avoid too many contortions~ ~”

Posted 1 year ago

“Nice sweater Fine sweater, pretty brown beige color!...”

Posted 1 year ago

Dear Angela Smith, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.

Posted 1 year ago

“Everything was perfect, very happy with my purchases Order of 2 one-piece swimsuits on June 10, 22, delivery scheduled for June 21, it arrived today, June 20. The swimsuits are fully consistent with the description and of very good quality, the size corresponds. Very happy with my purchase. I will recommend!...”

Posted 1 year ago

Dear Shainne, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.

Posted 1 year ago

“Nice Nice shape, hides imperfections but not quite at the level of the belly ....... a bit of a shame. Top enhanced by the gathers and the tie at the neck. Satisfied overall thanks to its originality”

Posted 1 year ago

Dear customer, thank you for your recognition of the shape of the products. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day. However, we are sorry to hear that this dress is a little flawed. If you have any request about returns, please do send our customer support an email at customercare@cupshe.com or contact us via live chat with your order number and products' pictures and our team will get this resolved for you faster. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.

Posted 1 year ago

“I made my first and last order at this place due to the return process. I got a swimsuit in the mail today (size medium) and the cups where laughably tiny. I am not very large (C cup) and I could not squeeze them into the cups (everywhere else fit fine). I went to return the suit and realized that not only can you not get your full refund back, but you have to pay to ship it back and the lowest option is $9.99. I paid $23 for the suit and they only allow you to get a 70% refund and then pay the $9.99 shipping! I would end up with $6 and some change! It is not worth sending it back and it is definitely not worth ever ordering from here again! One and done! And it is a shame because I was hoping that I found a new place to shop :(”

Posted 1 year ago

Dear Heather, we are sorry for this inconvenience and empathize with your frustration. Firstly, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. For your case, you can also try our separate swimsuits on our website. Currently, there are not many suits available for separate sizes, but we are planning to offer more step-by-step. Secondly, to meet different demands from our customers, Cupshe offers several options for return/exchange. The option of Preferential refund is a special offer from Cupshe, if you choose this option, you don't need to send back the items. Of course, we also support full refund, which is also given as an option for our customers to choose from. However, we are unable to offer free return service as stated on our website. With that being said, customers are responsible for the return shipping cost. If you use the prepaid shipping label obtained from our website, the return label fee will be deducted from the refund amount. So you don't need to pay the return label fee again. In addition, the charging standard of the pre-paid return label is formulated by the cooperative logistics provider. It is also advisable to send the package back yourself via post if you find the return slip expensive. Then you can get the full refund without deducting the shipping fee from the refund. Lastly, we have replied to you with an email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.

Posted 1 year ago

“Great! Great swimsuit! Super size, beautiful colors as in the photo.”

Posted 1 year ago

Dear customer, many thanks to your 5-star review! It overwhelms us so much. We hope you found the most amazing bathing suit for you. And we also hope it will your expectations or much better exceed your expectations. We always want what is best for you.

Posted 1 year ago

“Cupshe is a wonderful company that has beautiful swimwear for all of us”

Posted 1 year ago

Dear Jiniper Jupiter, thank you for your stellar review. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. Please continue to fill your closet with Cupshe.

Posted 1 year ago

“Very happy with my order, the items are perfect.”

Posted 1 year ago

Dear Michelle Brenkley, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.

Posted 1 year ago

“Top bikini top quality Gorgeous bikini. Perfect fit thanks to the size chart. The best bikini I've ever ordered online. Great quality, color, shape, and price. Will only order my swimwear here. Fast delivery, about 5-7 days.”

Posted 1 year ago

Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.

Posted 1 year ago

“Great Gift Got a sweater from here as a gift for my sister and she couldn't have been happier. I bought it on a whim because I knew she wanted a black and white sweater but I didn't have much to go off of besides the color. I stumbled upon this store online and I'm glad I did, had good shipping time, great quality product when we got it, great price honestly, and looks great as well!”

Posted 1 year ago

Dear Mary Smith, thank you for your affirmation of our Cupshe. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and fast delivery. Welcome next time. Cupshe wishes you happiness every day.

Posted 1 year ago

“Many choices of jerseys, order received. We can go on vacation”

Posted 1 year ago

Dear Alicia, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again.

Posted 1 year ago

“Beautiful dress, identical to the photo. Size very well, really take its size. Product well packaged, good smell of new. I recommend and despite the long delay, I placed my second order. Above all, do not hesitate. Site very responsive to your requests, answers by email.”

Posted 1 year ago

Dear Georgina Smith, thank you for your recognition of the our products. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day. However, we are sorry to hear that your package is delayed, since as mentioned at the bottom of our website, we provide several shipping methods. If your package is delivered later than the expected arrival time, please contact us in time, we will give compensation. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support. Welcome next time. Cupshe wishes you happiness every day.

Posted 1 year ago

“Trusted site "Good quality, well-made clothes. Delivery always on time"”

Posted 1 year ago

Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again.

Posted 1 year ago

“It's been several months since I discovered you and I have placed a lot of orders with you and I am very satisfied with the quality of the fabric and the size. I will continue to order from you, but I would like to have a good discount from time to time. Besides, I advertised you to my friends. Thanks”

Posted 1 year ago

Dear Amelia Tyler, thank you for your affirmation of our Cupshe. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality and true to size products. Welcome next time. We have kinds of big promotions in this year's Black Friday activity, we strongly recommend you to register Cupshe website/app account so that you can receive our promotion reminding emails at the first time. Cupshe wishes you happiness every day.

Posted 1 year ago

“Gorgeous sweater! It's just as advertised. Soft, flattering shape, perfect fit. Wish they came in more colors!”

Posted 1 year ago

Dear customer, thank you for your affirmation of our Cupshe. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products and multiple choices. Welcome next time. Cupshe wishes you happiness every day.

Posted 1 year ago

“Simply Beautiful! I ran across Cupshe.. and I have found the exact pullovers I wanted. The size and the style are just right. I wasn’t expecting such a perfect fit. Usually when I order online the sizes may be a little off, but this company has such a nice fit. I am looking forward to my next order. It’s not easy to see in the picture. I think the smile says a lot.”

Posted 1 year ago

Dear customer, thank you for loving for our products. Your affirmation and trust make our persistence more meaningful. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide more wonderful clothes. Thank you and look forward to seeing you again.

Posted 1 year ago

“Quality is poor make it very long winded trying to return. Not easy”

Posted 1 year ago

Dear customer, we're very sorry to hear about your bad experience with the items that you purchased. Our suits are meant to last through long-term wear and tear, and you should not have experienced these quality issues with your swimsuit. Please do send our customer support an email at customercare@cupshe.com or send message to us with any photos you have of the defective suits, and our team will get this resolved for you. We will definitely give you a satisfactory answer. Thank you.

Posted 1 year ago

“DONT ORDER FROM THIS BRAND...I WILL ACTUALLY HAVE TO TELL TRADING STANDARDS. IMPOSSIBLE TO RETURN ITEMS. THEY NEVER REPLY TO EMAILS. TOTAL COWBOYS. ALL THE OTHER REVIEWS HERE SAY THIS TOO. IT MAKES ME THINK ITS A CHINESE BRAND AND THEY ARE SHIPPING FROM EUROPEAN WAREHOUSES. I WORK IN E-COMMERCE AND THERE CUSTOMER SERVICE IS THE PITS. STAY RIGHT AWAY FROM THEM”

Posted 2 years ago

Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system. Please provide us with your order so that we can understand your situation faster. First, regarding returns, at the bottom of our website, you can directly click Start a return to apply for a return directly. You can also contact our customer service through live chat or email to return. Second, our customer service will reply within 24 hours after receiving the customer's email. Moreover, the customer service of live chat will reply immediately after receiving the customer's request. Third, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, stylish and affordable beachwear and resort wear. We have warehouses all over the world, such as United States, Canada, Britain, Australia and China, etc. Customer’s order will come from whichever warehouse is closest to customer and has the product the customer ordered in stock. Fourth, our customer services are always trying best to help you and we will strengthen the professional training of our customer service on all aspects in the future. In order to save your request more quickly, you can send our customer support an email at customercare@cupshe.com or send message to us and our team will get this resolved for you. Cupshe wishes you happiness every day.

Posted 1 year ago

“Bad experience. Took 2 weeks for order to arrive. Really hard to start a return. Have to pay to return items then send the company pics & tracking numbers to prove it. Bad customer service. Poor sizing of swimwear”

Posted 2 years ago

Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system. Please provide us with your order so that we can understand your situation faster. First, as our website shows, we provide several shipping methods with different logistics timeliness, if you are not satisfied with the logistics timeliness, you can choose a faster shipping method. If your package is delayed, please contact us in time and we will compensate the customer. Second, about applying for a Return Label, at the bottom of our website, you can directly click Start a return to apply for a return directly. You can also contact our customer service through live chat or email to return. Third, the shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem. Fourth, at present, if you choose self-ship we can only initiate your refund in the system after receiving your tracking number or shipping receipt and confirming the correct return logistics information. Because when you return the items to your local post office, we have no channel to know your information. We have reported it to the relevant departments and try our best to optimize the relevant process. We will always strive to make consumers more satisfied with our Cupshe. By the way, if you apply for return label to return the items on our website or app, our system can automatically bind your order and tracking number or shipping receipt, and the system will automatically refund you. If you need it, welcome to choose the return label on our website or app. Fifth, Our customer services are always trying best to help you and we will strengthen the professional training of our customer service on all aspects in the future. Finally, Our size guide is suitable for most people after years of research on big data by relevant staff. We have sent the information to related departments and have always working hard to optimize the size guide and hope it can be more helpful soon. If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions. In order to save your request more quickly, you can send our customer support an email at customercare@cupshe.com or send message to us and our team will get this resolved for you. Cupshe wishes you happiness every day.

Posted 1 year ago

“I would like to warn you about cupshe company and how their business practices run. Please do not buy anything from this company they are a pain in the ass to even make a return on. They don’t send a shipping slip but then when you tell them you didn’t receive one in order to return some thing they gave you attitude about it. it’s so bad that I had to put a tracking and signature for the package to make sure that they got the return. They sign for the package July 31 and they still have not a credit my account I have been in talks with them twice now and they refuse to do anything to help me so now I’m in talks with my bank and the Better Business Bureau! I’ve even try to put a bad review on Facebook to warn others not to purchase things from them and they took down the complaint so they have shady business practices! ”

Posted 2 years ago

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Cupshe is rated 4.2 based on 73 reviews