Cupshe Reviews

Name: Cupshe
Address: 163 BURLINGTON PATH RD. SUITEK CREAM RIDGE, Cream Ridge, New Jersey
Rating: 4.23

4.2 Rating 73 Reviews

81 %

of reviewers recommend Cupshe

Company Reviews

Questions

Metrics

4.2

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+1 973 577 7979

Email:

customercare@cupshe.com

Location:

163 BURLINGTON PATH RD. SUITEK CREAM RIDGE,
Cream Ridge
New Jersey
08514

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM CUPSHE!! First, they have an 'F' rating with the Better Business Bureau (BBB) They are flagged on the BBB for taking money and not delivering merchandise then providing invalid shipping numbers. It is a total scam and you cannot return anything for the full refund and their sizes are not consistent. To make a return you, the customer, will pay the shipping and send the item to an unknown address. They do not even provide the shipping label. Then if you question the address they will send you a picture of a past customer's shipping label without hiding the customers personal information, therefore, you cannot trust your personal information will be kept private. They do not even have a phone line to talk to someone on. You are stuck in an online chat with customer service reps that are condescending and not helpful. Spend the extra few bucks and order from another, more reputable, company like Lulus that actually sends return labels to their customers and offers a full refund. Worst online shopping experience of my life!”

Helpful Report

Posted 2 years ago

“I ordered a swimsuit and dress. Both arrived within a week and looked quite nice. The suit was cute and the dress was okay. Unfortunately, both did not fit me, so I decided to return them. I went on my trip and when I returned home, got very busy with work. I missed the 30-day refund window. I was fine with being denied a refund, however, a store credit would have sufficed. None. Tags are on the items and were never worn (cannot fit). Word of warning for plus-sized gals, not really cut for plus-sized gals. The dress was awful, and it was apparent the designer has no clue how to cut for plus-sized gals. We are not just the same shape but wider. Nevertheless, no store credit for my items would have avoided this poor review. Better vendors would have offered it.”

Helpful Report

Posted 4 years ago

“I honestly would stay far away from this company as the return policy is horrible. You must email them for return authorization as the process is designed to be difficult to impossible. I purchased a pool cover-up that ended up being more like a cotton sweater with holes and the Fete Ready Solid Bikini Set where the top was exceptionally small. My frustration started after a series of emails where the company basically tries to talk you out of returning the items using different offers. Then they tried to tell me that mix and match lingerie can't be returned. I didn't buy any lingerie, I bought a bikini set which their site says can be returned and in fact, must be returned together. Then they try to tell me that because they offer the suit on their bikini set page and the mix and match page that the suit can't be returned. And they start calling bathing suits lingerie even though a bathing suit isn't referred to as lingerie anywhere on their web site. Additionally, they put their bathing suits on both the bikini set area of their web site and the mix and match pages than tried to tell me the Fete set I purchase can't be returned. Obviously, a mix and match suit would be 2 different items. The whole process has been frustrating and I am hoping this review warns others not to purchase from this company.”

Helpful Report

Posted 4 years ago

“The size is right, it starts to wear a little tight, the leather is a bit hard, at least harder than the store, but wearing a few days is much better, overall it is very good value.”

Helpful Report

Posted 5 years ago

“The size is right, it starts to wear a little tight, the leather is a bit hard, at least harder than the store, but wearing a few days is much better, overall it is very good value.”

Helpful Report

Posted 5 years ago

“The size is right, it starts to wear a little tight, the leather is a bit hard, at least harder than the store, but wearing a few days is much better, overall it is very good value.”

Helpful Report

Posted 5 years ago

“The size is right, it starts to wear a little tight, the leather is a bit hard, at least harder than the store, but wearing a few days is much better, overall it is very good value.”

Helpful Report

Posted 5 years ago

“The package is slightly stronger and a bit tight. I hope to wear it for a while. The rest are very good, the soles are still very comfortable.”

Helpful Report

Posted 5 years ago

“The package is slightly stronger and a bit tight. I hope to wear it for a while. The rest are very good, the soles are still very comfortable.”

Helpful Report

Posted 5 years ago

“Everything I order I love. Fast shipping and great quality. The quality of the products is very good, and I like them very much. I hope that you will do better and better, thank you for your”

Helpful Report

Posted 5 years ago

“Don't shop from them! BUYERS BEWARE! They respond slowly to emails, but respond quickly at their reviews... On February 7, 2018, I placed an order for a SMALL sized Cupshe Paint My Dream Halter One-Piece Swimsuit in grey and February 21, 2018, I received the package but the size is a MEDIUM. I really need the small ASAP for an upcoming trip, so it's really disappointing that I waited the 2 weeks to receive the wrong size. Order #1846010 Fix it, or PayPal and the BBB will fix it for you; I don't care. I will not sit and be ignored when this was your mess up. I clearly ordered a SMALL and you sent a MEDIUM, it's an easy exchange and I shouldn't have to wait another 2 weeks to receive a replacement or to get a response. I have screenshots of everything. (^^^This is what I was telling the company.) HERE'S WHAT HAPPENED!!! They finally responded and they wanted me to keep the swimsuit and give me $11 back OR give me a $24 store credit. Turned them down, said I want my actual money and I no longer want to shop with them seeing how they do business. (If they mess up my order I use the credit for, there's no refund) Then they said they can either give me a $30 store credit or I keep the swimsuit and they refund $18 or I can return it and pay for shipping. I told them I'm not paying for something that I didn't mess up. And I don't want to shop with them. And I workout 5 days a week so I'm not going to fit into a medium. Then they asked me to "repeal" my reviews on FB and SiteJabber and I can get a full refund! I told him I won't delete my reviews, but I'll update to say they solved my issue. This wasn't enough, I had to go through PP to get my money back and because of their lies, they wanted me to pay shipping back to CHINA, luckily, PP helped me out because they saw the extremities I went through with these people and how long I've been with PP and NEVER had issues. Please stay away from CupShe! It isn't worth the stress! Oh and even though I sent them a picture of the actual swimsuit having an M for Medium, they still said it was a Small because the packing had an S on it. Yeah, they will do anything to keep the money. They can't admit when they are wrong and will try to bribe you to give you a full refund because they rather give partial refunds or store credits! And if you shop with their store credits and they mess up again? You can NOT get a refund or exchange or even complain about the item. I have emails of PROOF! BUYERS BEWARE!!!”

Helpful Report

Posted 6 years ago

“Great material love this!!! somany compliments!! This is more than great and for the money...Highly recommend!!!”

Helpful Report

Posted 6 years ago

Dear Kimberly Revery, your recognition of our swimsuits is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!

Posted 1 year ago

“Everything I order I love. Fast shipping and great quality.”

Helpful Report

Posted 6 years ago

Cupshe is rated 4.2 based on 73 reviews