Currys Reviews

“ Customer services say they have no use of their own reference numbers provided for the returns. ”

“ When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'. ”

“ Lied to about reasons they wouldn't price match including returns policy (which was better than Currys), the competitor was not a UK company (they were) etc. ”

“ Customer service was no help at all as they weren't aware on what the policy on returns, exchanges and faults were. ”

“ Absolutely terrible experience for returns from an online purchase. ”

“ You: I have an e-mail from returns/customer service asking me to come on here and give further details, the printer is 2 months old and I want it returned and a refunds can take it into the shop and hand it back if that suits You: Just to add this is getting a bit frustrating as I have been on here twice before and spoke to technical people who couldn't repair it and the Canon who couldn't repair it either Manu: I have checked and found that the order was placed in March and as per policy we can return the faulty product within 21 days of purchase. ”

“ I tried to do an on-line return of a Samsung tablet, (you get 28 days). I got an email saying it was too late, you only get 21 days! Customer help person said it was definitely 28 days and that I should take it into a Currys shop and that they are too lazy to process returns if they can avoid it. I took it into Norwich Currys and 5 minutes got a refund! ”

“ Samsung explained that they would need to send someone out to verify the fault before issuing a returns authorisation, they would get back to me with a date. ”

“ Unbelievably unhelpful and essentially did nothing for me except suggesting I go to the Carlisle store as that store is set up for returns whereas Workington is collect only. ”

“ I truly believe that the returns process is so frustratingly difficult in the hopes that you will give up. ”