“The Starbucks in Henderson tx is the worst Starbucks I’ve ever tried…I’ve had thousands of peppermint mochas at hundreds of Starbucks and these people just cannot seem to figure out the recipe and want to argue when I want a refund.
I stop by every 6 months to give them another chance and they have NEVER changed… don’t go here, they wanna gab through their headsets but make you out to be the bad guy when they don’t get your drink right…”
“At approximately 12:40 p.m. on October 16, 2026, I visited the Starbucks located near the intersection of Atlantic Boulevard and Valley Boulevard in Alhambra, California.
During my visit, I asked a staff member for a cup of water. I was told that I needed to make a purchase before receiving water. I was disappointed by this response and by the way the situation was handled.
I have been a Starbucks customer for more than 30 years, and I have supported the company throughout that time. I never expected to have such an unpleasant experience over a simple request for water.
I understand that businesses may have policies regarding customer requests. However, I believe that kindness, courtesy, and respectful customer service are also important. Unfortunately, this experience has negatively affected my perception of Starbucks.
I am sharing this feedback because I believe loyal customers should be treated with respect and consideration. As a result of this experience, I have decided not to purchase Starbucks coffee in the future.
I hope management will take this concern seriously and review how customer requests are handled at this location.”
“I am at the Starbucks located at Stirling and University. I wanted to buy pastries; however the display was full of flies. I told the lady what I saw, her answer: “we don’t sell those”. I asked to speak with a manager. She said, she was! What a disappointment!! I would never expect such a poor customer service from STARBUCKS. I couldn’t see her name.”
“Tena,
On July 28,2026 I ordered my usual coffee I began drinking my coffee and I felt something else that I swallowed it was the straw chips, I took it back to Starbucks and shared it with the Manager Kate and she asked me if I wanted another coffee then I asked shouldn’t you share this with someone else she said O’yea and just showed it to another employee wow, when I received the new coffee the straw was already chipping and she just gave me another straw also chipping please help someone needs to pay attention”
“What truly distinguishes this company is its dedication to professionalism, transparency, and dependable service. Every case is handled with care, attention to detail, and a commitment to achieving the best possible outcome. Their experienced team works efficiently to provide clear guidance throughout the process, ensuring clients feel informed, supported, and confident from start to finish.”
“Tena,
I ordered my Starbucks coffee as usual as I came to empty my cup I noticed that I had swallowed chips of my straw ther were chips of my straw in my cup, the manager did not ask me if I was ok, she just offered me another coffee ok now I realize that all the straws were cracked”
“Drinks are poor in quantity!! Specially the iced cold drinks, the employees are trained to give you a cup full of ice!! You pay almost $7 for a venti drink. Not fair!! They can close all of them tomorrow!!”
“I participated in a Starbucks bonus points challenge after receiving the promotion and completed all of the required steps. However, I never received the promised bonus points.
I contacted Starbucks Customer Care to resolve the issue, but my experience was very disappointing. The representative repeatedly talked over me instead of listening to my concerns. I was then asked to provide screenshots and the promotional email, which I promptly submitted.
Despite providing all of the requested documentation, I never received a follow-up from the supervisor or any resolution to my case. As a loyal customer, this lack of communication and accountability is frustrating. It feels misleading when a promotional offer is not honored and there is no response after customers comply with the requested verification.”
“I was told to write it here from your very own Customer Service Live Chat to reference
CS19885593
Ordered a Vt Blended Mango Dragon Lemonade Refresher Had absolutely NO FLAVOR except plain ice flavor. Paid 13.80 for a cup of ice flavored beverage.”
“My husband and I buy 2 Starbucks drinks every single day of the year. It has become the worst consistency you can imagine and the drinks are horrible especially the chai latte. The drinks are now slightly over half full, full of foam, even though we specifically State, no foam on the instructions and almost never includes the two splendor we ask for. We are spending a small fortune at Starbucks and we are just about done with it. The barista don’t seem to know what they’re doing. Horrible quality. I have taken many pictures of the drinks that are not full that are barely over half full but when I try to load them, they will not load for some reason. I have taken about 20 samples to prove my point, but they will not load.”
“Iam very disappointed i spent 26.00 in this store and I got the worst experience ever I order a Carmel crunch that took about 20mins to get it was not even made right and my second drink never came come to find out the lost the cup we was waiting for about 30 to 40 mins for that drink the works was very rude and was doing there best to ignore the customers me and my family goes to this Starbucks everyday I think I will take a break from there until they hire people who act like they want to be there.store #50622 worst Starbucks ever this store is on broadway and Marcus Garvey across from the 15bus stop”
“Leaving one star for your order ahead. Made on order for 7:35am and was complete at 8:15am after asking 4 employee's to check. One completely ignored.”
“The Starbucks on parkway in Russellville Arkansas is the worst.
We tried to make an order and it was pouring rain so we pulled up to the window and there was no one be us so I didn't think it would be an issue with skipping the order intercom but I guess it was.
She told us that we need to come in and order and that their was a line forming behind us and there was absolutely no one behind us.
She started yelling at us and said that we just need to come inside and it was pouring rain,that is why we skipped the intercom to begin with,I surely wasn't gonna get out and get soaked from my car to the door.
We said nevermind and went to the other location across town,which they were absolutely pleasant and gave us our order with no problems
I think Starbucks needs to filter their employees alot Better!! I have never been treated so rudely in my life!! I will NEVER go back to that location again”
“I don't know what has happened to Starbucks, but I will not ever visit another one. The coffee is substandard to everywhere else including starbucks of a few years ago. The coffee has changed, the milk has changed and the syrup has gotten so artificial it would turn your stomach. I also was unfortunate enough to try a breakfast sandwich, and as an Irishman I was appalled. Cardboard dry, and stone cold sausage, fatty barely cooked imitation streaky bacon, also cold and I'm guessing an egg mayonnaise of some sort. I was absolutely disgusted. If this was a once off I could put it down to someone having a bad day, unfortunately I have been in Starbucks in Derry, Dublin and Galway. Rest assured I will not be in one again.”
“Ordered a $100.00 gift card for a birthday present online with a credit card. My card was charged however I did not receive the email of the Starbucks card to pass on to the recipient. I notified Starbucks of the problem a day later. No response!
I would advise not to purchase gift cards online.”
