“John, my server, remembers my drive-thru orders, my name and he gives me a big smile every time I drive thru. The service is always fast and accurate, and he has helped me figure out the app several times. I really appreciate him!”
“The Starbucks in Henderson tx is the worst Starbucks I’ve ever tried…I’ve had thousands of peppermint mochas at hundreds of Starbucks and these people just cannot seem to figure out the recipe and want to argue when I want a refund.
I stop by every 6 months to give them another chance and they have NEVER changed… don’t go here, they wanna gab through their headsets but make you out to be the bad guy when they don’t get your drink right…”
“At approximately 12:40 p.m. on October 16, 2026, I visited the Starbucks located near the intersection of Atlantic Boulevard and Valley Boulevard in Alhambra, California.
During my visit, I asked a staff member for a cup of water. I was told that I needed to make a purchase before receiving water. I was disappointed by this response and by the way the situation was handled.
I have been a Starbucks customer for more than 30 years, and I have supported the company throughout that time. I never expected to have such an unpleasant experience over a simple request for water.
I understand that businesses may have policies regarding customer requests. However, I believe that kindness, courtesy, and respectful customer service are also important. Unfortunately, this experience has negatively affected my perception of Starbucks.
I am sharing this feedback because I believe loyal customers should be treated with respect and consideration. As a result of this experience, I have decided not to purchase Starbucks coffee in the future.
I hope management will take this concern seriously and review how customer requests are handled at this location.”
“Starbucks..anywhere.
No more custom from me...not for the first time in a Starbucks recently but...if I wanted Hot Milk..I'd have asked for Hot Milk.
Starbucks in Leigh UK..have you as a company decided to do away with any coffee?
Because been in 4 different shops recently and the coffee is awfull. You just cant taste ANY coffee. Hot milk is fine if you're a babe in arms but £4.20 for a coffee devoid of any coffee...
As if your company doesn't make enough profit..you now put the merest hint of a bean in each drink. Not good enough.
Costa/Coffee House..you now have my custom...because you do have coffee in your coffee!”
“I am at the Starbucks located at Stirling and University. I wanted to buy pastries; however the display was full of flies. I told the lady what I saw, her answer: “we don’t sell those”. I asked to speak with a manager. She said, she was! What a disappointment!! I would never expect such a poor customer service from STARBUCKS. I couldn’t see her name.”
“I’ve always loved Starbuck’s. Nothing will change that. More after my experience today at store inside the Fry’s grocery store at 7812 East Speedway. I’m a diabetic and my sugar started dropping. Zoe, behind the counter, was quick to act when I told her my situation. So very grateful to her and her prompt response. Thank you, Starbucks and thank you Zoe. I’m a customer for life.”
“I love the drink I get and usually I get it in store but today I used the app and when I ordered today and my cup was not filled up all the way like it usually is. I completely understand it gets busy in the mornings but not filling up the cup all the way is disappointing especially because I paid for a full cup.”
“Cindy in Huber Heights, after paying 9.00 for a cup of cup that I had asked to have stirred, argued with and sidnt want to stir it as she repeatedly stated, I steamed it, I guarantee its stirred... seriously, 9.00 and all I adk was for it to be stirred. Took a nice visit and turned it into an unpleasant one. Why in the world would you argue with a customer and repeatedly tell them it's Dean I guarantee it stirred instead of just grabbing the freaking spoon and stirring it. Shame on you Cindy my visit is at 11:50 a.m. on Tuesday September 22nd at the Huber Heights Troy Pike location”
“The employees are absolutely lovely, however, my sandwich was the size of half of my palm. And I get that’s due to capitalism however, it’s extremely disappointing that I paid close to ten dollars for something that I could have made 10 of and I just gone to the grocery store.”
“Tena,
On July 28,2026 I ordered my usual coffee I began drinking my coffee and I felt something else that I swallowed it was the straw chips, I took it back to Starbucks and shared it with the Manager Kate and she asked me if I wanted another coffee then I asked shouldn’t you share this with someone else she said O’yea and just showed it to another employee wow, when I received the new coffee the straw was already chipping and she just gave me another straw also chipping please help someone needs to pay attention”
“What truly distinguishes this company is its dedication to professionalism, transparency, and dependable service. Every case is handled with care, attention to detail, and a commitment to achieving the best possible outcome. Their experienced team works efficiently to provide clear guidance throughout the process, ensuring clients feel informed, supported, and confident from start to finish.”
“Tena,
I ordered my Starbucks coffee as usual as I came to empty my cup I noticed that I had swallowed chips of my straw ther were chips of my straw in my cup, the manager did not ask me if I was ok, she just offered me another coffee ok now I realize that all the straws were cracked”
“Drinks are poor in quantity!! Specially the iced cold drinks, the employees are trained to give you a cup full of ice!! You pay almost $7 for a venti drink. Not fair!! They can close all of them tomorrow!!”
“Hello, my name is Imelda. Today I purchased two drinks on my daughter’s phone on google and it said that the emails did not match because I used my email and I thought it has been canceled but it went through. I ordered on the app with my account and ordered drinks. I then realized I paid double because my receipt was send to my phone and I clicked on it and saw I paid double. The worker told me I had to call the customer service so I did and the person speaking said i had to send you this message and a screenshot of the two receipts so I was wondering if I could get a refund. The cage code is CS20010809”
“I participated in a Starbucks bonus points challenge after receiving the promotion and completed all of the required steps. However, I never received the promised bonus points.
I contacted Starbucks Customer Care to resolve the issue, but my experience was very disappointing. The representative repeatedly talked over me instead of listening to my concerns. I was then asked to provide screenshots and the promotional email, which I promptly submitted.
Despite providing all of the requested documentation, I never received a follow-up from the supervisor or any resolution to my case. As a loyal customer, this lack of communication and accountability is frustrating. It feels misleading when a promotional offer is not honored and there is no response after customers comply with the requested verification.”
“I will say I always was like Starbucks is okay but then about now a year or so this is my morning place especially when I walk in I have is Good Morning Diane. Plus especially the caring of how my day going and his customer service is coming from Juan is amazing. He does my drink prefect that there is no way I will stop coming to get my breakfast at Starbucks the one in Fredericksburg Rd”
“I was told to write it here from your very own Customer Service Live Chat to reference
CS19885593
Ordered a Vt Blended Mango Dragon Lemonade Refresher Had absolutely NO FLAVOR except plain ice flavor. Paid 13.80 for a cup of ice flavored beverage.”
“Excellent customer service at the Finch & Yonge Starbucks! Everyone was friendly, respectful, and genuinely helpful. It's amazing how a simple smile and kindness can brighten someone's day. Thank you!”
