MECATEK LIMITED Reviews

Name: MECATEK LIMITED
Address: Unit 26, Emerald Way, Stone Business Park, Stone
Rating: 4.86

4.9 Rating 239 Reviews

96 %

of reviewers recommend MECATEK LIMITED

Company Reviews

Questions

Metrics

4.9

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01785308162

Location:

Unit 26, Emerald Way, Stone Business Park
Stone
ST15 0SR

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MECATEK LIMITED 5 star review on 24th September 2018

Ann Edwards

MECATEK LIMITED 5 star review on 7th August 2018

Anna Gryzlo

MECATEK LIMITED 5 star review on 9th July 2018

Samantha Tarry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, really impressed!”

Helpful Report

Posted 5 years ago

“The hip flasks were of a decent standard. However, it stated online that they would come in a silk lined presentation box. This is not the case. I emailed the supplier who did reply but basically said that they couldn't/wouldn't source boxes and that the description online was incorrect. This is a shame as they boxes they arrived in are not exactly gift box material so i will now have to buy additional boxes to put my bridesmaids gifts in.”

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Posted 5 years ago

It's disappointing to have received this review. We were honest in our admittance of a description error [this was changed instantly] and had responded immediately, even though our office were closed. We had left it with the buyer that whilst our normal suppliers were unable to provide us with a silk-lined gift box for this particular shape of hip flask, we were going to explore other options and that this would take a few days. We have never had a couldn't/wouldn't attitude and this is particularly upsetting. We have a can-do approach and were on the case. It's a shame that the buyer wasn't a little more patient to allow us to resolve this error. However, we are pleased that the buyer was happy with the hip flasks themselves.

Posted 5 years ago

“A lovely item to give as a gift”

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Posted 5 years ago

“Perfect, fast delivery”

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Posted 5 years ago

“Quality is excellent and service was very fast. Extremely impressed and will use this company again”

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Posted 5 years ago

“Brilliant service!! Such quick delivery when i told them i only had 4 days untill i needed it to be delivered!!”

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Posted 5 years ago

“Excellent Product, great service and price”

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Posted 5 years ago

“Fantastic product”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Beautiful trinket boxes for my wedding party.”

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Posted 5 years ago

“Lovely present - quick service- would recommend”

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Posted 5 years ago

“Very pleased with the cuff links and personalised gift label and box.”

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Posted 5 years ago

“Excellent service, very happy with product”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Excellent quality product.... Quick delivery very impressed and would definitely purchase again.... Thank you”

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Posted 5 years ago

“I bought this for Father's Day. An excellent, high- quality product for an excellent price. Delivered within 3 days. Thank you.”

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Posted 5 years ago

“Very impressed with the product perfect packaging and nice thank you note a* service, thank you very much will 100% recommend and use again!”

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Posted 5 years ago

“Excellent engraving with speedy delivery. Dear Ma'ma or sir, I had questions regarding my bill, and asked for clarification. I received two emails. One of them was kind and considerate, but the 2nd was not. It was condescending and whiny. I am not fluent with overseas currency, so I guessed it was in Euros, and to be honest I have never heard of E Sterling. As far as your return e-mail explaining the difference between the two should have been sufficient and put an end to this situation, with a review change. Instead, you chose to come across as whiny and snippy. The review team wanted my thoughts on the sale and product. I gave my interpretation of how the sale was conducted, and not all of your clients are from across the pond, and some may never get the chance to vacation there, to learn the differences in how the currency system works, and what the symbols mean. When I ordered, I personally didn't even know that this was a British company or notice the symbol. That part falls entirely on my shoulders, but your response back to me, falls squarely on yours. I was willing to change my review, when I received the first email, sent at 10:42 am, but after reading this e-mail, which was sent at 10:45 am, I find that I will be changing the review to express the rudeness for asking questions about my bill. Positive feed back, explaining the situation / confusion on the customers part, should have been explained, with kindness, instead of a whiny unfair response from marketing.”

Helpful Report

Posted 5 years ago

Whilst we thank you for the 5 star review - your comments regarding charges misrepresent the actual transaction. CV Engraving is a company situated in the UK and charges in GBP £ sterling. The buyer based their currency conversion on Euro to Dollars - not Pounds to Dollars.

Posted 5 years ago

We are always polite, professional and respectful in our conversations, so are surprised at your comments.

Posted 5 years ago

“Service was excellent with very speedy dispatch and delivery. The product quality is beautiful and the design of the products are amazing. Ordered a compact mirror and keyring for daughter's 18th. Would 100% recommend and repurchase”

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Posted 5 years ago

“Lovely, high quality products. Nicely finished and fast delivery. All for a very reasonable price.”

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Posted 5 years ago

MECATEK LIMITED is rated 4.9 based on 239 reviews