MECATEK LIMITED Reviews

Name: MECATEK LIMITED
Address: Unit 26, Emerald Way, Stone Business Park, Stone
Rating: 4.86

4.9 Rating 239 Reviews

96 %

of reviewers recommend MECATEK LIMITED

Company Reviews

Questions

Metrics

4.9

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01785308162

Location:

Unit 26, Emerald Way, Stone Business Park
Stone
ST15 0SR

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MECATEK LIMITED 5 star review on 24th September 2018

Ann Edwards

MECATEK LIMITED 5 star review on 7th August 2018

Anna Gryzlo

MECATEK LIMITED 5 star review on 9th July 2018

Samantha Tarry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent engraving with speedy delivery. Dear Ma'ma or sir, I had questions regarding my bill, and asked for clarification. I received two emails. One of them was kind and considerate, but the 2nd was not. It was condescending and whiny. I am not fluent with overseas currency, so I guessed it was in Euros, and to be honest I have never heard of E Sterling. As far as your return e-mail explaining the difference between the two should have been sufficient and put an end to this situation, with a review change. Instead, you chose to come across as whiny and snippy. The review team wanted my thoughts on the sale and product. I gave my interpretation of how the sale was conducted, and not all of your clients are from across the pond, and some may never get the chance to vacation there, to learn the differences in how the currency system works, and what the symbols mean. When I ordered, I personally didn't even know that this was a British company or notice the symbol. That part falls entirely on my shoulders, but your response back to me, falls squarely on yours. I was willing to change my review, when I received the first email, sent at 10:42 am, but after reading this e-mail, which was sent at 10:45 am, I find that I will be changing the review to express the rudeness for asking questions about my bill. Positive feed back, explaining the situation / confusion on the customers part, should have been explained, with kindness, instead of a whiny unfair response from marketing.”

Helpful Report

Posted 7 years ago

Whilst we thank you for the 5 star review - your comments regarding charges misrepresent the actual transaction. CV Engraving is a company situated in the UK and charges in GBP £ sterling. The buyer based their currency conversion on Euro to Dollars - not Pounds to Dollars.

Posted 7 years ago

We are always polite, professional and respectful in our conversations, so are surprised at your comments.

Posted 7 years ago

“Service was excellent with very speedy dispatch and delivery. The product quality is beautiful and the design of the products are amazing. Ordered a compact mirror and keyring for daughter's 18th. Would 100% recommend and repurchase”

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Posted 7 years ago

“Lovely, high quality products. Nicely finished and fast delivery. All for a very reasonable price.”

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Posted 7 years ago

“Great communication & service”

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Posted 7 years ago

“The items were beautifully engraved,overall very pleased”

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Posted 7 years ago

“Brilliant service and very happy with the order!”

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Posted 7 years ago

“I was very pleased with the quality and the service, I would certainly use CV Engraving again. Very efficient Mary Heap”

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Posted 7 years ago

“Ordered bottle opener keyring.Arrived quickly the item was of very high standard & engraved lovely, and the people were very helpful”

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Posted 7 years ago

“Excellent quality and value. Speedy delivery”

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Posted 7 years ago

“Love this item. Arrived in less than 48 hours after ordering. Thanks so much, Will be ordering more.”

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Posted 7 years ago

“Very quick to send the item I'd ordered. Was exactly as described.”

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Posted 7 years ago

“Amazing quality gift received in such quick time, very happy 😊”

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Posted 7 years ago

“Excellent customer service, very helpful and polite”

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Posted 7 years ago

“Very good quality at reasonable prices and delivery very prompt. Excellent service”

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Posted 7 years ago

“I was so happy when I received my order! It came really quickly & was of excellent quality. I will definitely order from this site in future should I need these sort of items again. Totally recommended, thank you!”

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Posted 7 years ago

“I am very happy with my purchase”

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Posted 7 years ago

“Brilliant”

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Posted 7 years ago

“Fast delivery great quality engraving would recommend”

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Posted 7 years ago

“Excellent service as it was a short notice order. Thank you”

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Posted 7 years ago

“Great service beautiful item !”

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Posted 7 years ago

MECATEK LIMITED is rated 4.9 based on 239 reviews