“Has ordered tv unit and top door not closed become of pistons also after 3 days top door brooked and dropped to my daughter head
In 1 week time bottom door broken as well i have reported and send them photos and videos the complaint department was keep gives advice for hinges bla bla not helpful
Terrible customer service”
“Unacceptable Experience
I recently purchased a wardrobe from Dako, and my experience has been extremely disappointing. Upon delivery, I discovered that one of the doors was damaged. Despite assembling it according to the unclear instructions provided, I found that the wardrobe did not fit together properly. Beware, multiple pieces of the furniture will arrive without any number to match with assembly instructions.
When I reached out to customer service for assistance, I was met with accusations that the issues were due to my assembly skills. The instructions were poorly written, lacking necessary details and part numbers, making it incredibly difficult for someone without professional experience to follow them correctly.
After several back-and-forth emails, a technician was sent to deliver the missing door but refused to address the fundamental problem with the wardrobe's structure. Instead, they suggested I remove the back panel to "fix" the issues, which seems impractical and could potentially cause further damage.
Dako's customer service has been inadequate, focusing on placing blame rather than finding a resolution. As customers, we expect to receive a functional product and support from the company when problems arise. Instead, I feel let down and frustrated by their lack of accountability.
I cannot recommend Dako based on my experience. Save yourself the hassle and look elsewhere for quality furniture and service.”
“Saying that I'm unimpressed with the service provided by Dako would be an understatement. I've ordered a sofa from Dako on 1st of April. The estimated delivery date stated on the website was 1-10 days. According to the email I received the next day my order was ready to ship. I contacted Dako to get an update on the progress of my order on 8th of April and was very surprised when I was told that because my address is in a "red zone" they needed more time, up to 15 days to deliver my sofa. The different delivery timescales for different zones were not specified during the ordering process. This was not the end of the world for me as I still had an old sofa sitting in the living room and didn't mind waiting a little bit longer for a new one. The Dako phoned me on 16th April to let me know that my order will be delivered by DX on the 18th and that the courier will contact me prior to delivery. I was waiting at home all day but the courier never got in touch with me neither did Dako. I phoned Dako in the afternoon and was promised that someone will call me back once they obtain the information from the DX. That never happened. instead I received an email with the link to the DX tracking website. The information on this site wasn't very useful, there was no estimated delivery date, etc so I phoned Dako again in the morning on 19th April. I was told that there is nothing they can do because my order is with the DX now! Well, it wasn't me who arranged the shipment, so in my opinion it shouldn't be me who deals with the courier company. I haven't ordered a sofa from DX, I've ordered it from Dako and I'm starting to regret it. Our old sofa has been dismantled and removed to make room for a new one so now due to Dako being unable to do their job properly we have nothing to sit on in our living room.”
“I had very limited availability for delivery due to work commitments, but Dako were very accommodating and provided fantastic service. Worksman installed the cabinet quickly and left the apartment clean.
Very happy overall.”
“I bought all the furniture for my home here, a very large selection of products in the showroom. Helpful staff, fast delivery, and full service with assembly.”
“I've got a wardrobe and a chest of drawers from Dako. Both are great quality and they look really nice in my bedroom. I also paid for an assembly service. Two men came and did it . They were lovely and the service was quick and tidy. They know their job really well! I definietely recommend Dako.”
“After purchasing the Paris 120 white sliding wardrobe, I am thrilled with my choice. The wardrobe is both functional and stylish, providing ample storage space for my belongings. I appreciate the sliding doors, as they save floor space and make accessing my clothes and accessories a breeze. I highly recommend this wardrobe to anyone seeking an attractive and practical storage solution.”
“I bought a wardrobe with sliding doors. The design and quality are absolutely fantastic. I had to wait only one week to get my delivery. I recommended Dako furniture to everyone. It's a good price and quality ratio.”
“The product is great. It's spacious, intelligently designed, and made from high-quality materials. Additionally, the graphite finish is sleek and modern. I highly recommend this product.”
“The delivery staff were brilliant and built the wardrobes in no time at all they were friendly, polite, cleaned up and a pleasure to deal with not the first time we've used them won't be the last highly recommended”
“👍👍👍
Excellent Dako furniture
Efficient and helpful company
Fitter was on his own and made a really good job
My husband is an experienced wood worker, but now too old to tackle this job He is very pleased with the finished item
Thank you Kamil T
You took time and were patient with some issues. All was resolved to our satisfaction
Would use company again”
“I was a little bit sceptical about ordering from this company at first but the whole process was smooth, delivery came within the time frame and my wardrobe was built in record time! I was honestly shocked at how fast the wardrobe was assembled. The wardrobe itself is very sturdy and feels great.”
“Absolutely love my new sofa! It's the perfect addition to my living room and has made my space feel so cozy and inviting. Couldn't be happier with my purchase!”
“The delivery was on date, on time and the driver expertly erected the wardrobe in less time than I would have struggled to. (it helped that he was younger and fitter than me!!)
Certainly will recommend the company and if ever we need more furniture - that is the first place I will look.”
“Extremely happy with the product, the guys who delivered and built the wardrobe were absolutely fantastic.
I genuinely cannot fault this company, I would highly recommend and definitely use again.
Stress free and built to a very high quality standard”
“From ordering to delivery, Dako comes fully recommended. The customer service was very good and the two guys who delivered my wardrobes were polite, good at their jobs and respected my home. Will be ordering from them in the future.”
