“Ordered two shirts from them and one of them was the wrong one. Super disappointed since they stock such nice things. Had a great experience in store but online was a disaster.”
“Purchased a tmnt t-shirt for £19. Wasn't great quality but passable for lounge wear. Once washed the top was completely unusable as shrunk the length of it even more than it already was.”
“I ordered a pair of trousers from them. They arrived with a hole in them. I had to send photo proof before I could send back. I have sent them back
They said they would out a replacement. They are ignoring my emails.”
“Awful company, took two weeks for my order to arrive and was the wrong colour bum bag. Then asked why the wrong one had come and to send the right colour as for a present. Conveniently for them they say it was ‘ticketed wrong’ and now they are out of stock of the other colour! Like I pointed out they sent me the wrong colour on purpose just to make a sale! Then offered me a 25% discount to keep it! Absolutely joke! Quality is not great and still waiting on the necklace I ordered at the same time. Don’t buy from this company shop elsewhere”
“Shop in Eldon square Newcastle upon tyne
First time buyer so I was not aware of the no return policy. The assistant did not inform me and when I returned to the shop the very unhelpful assistant told me that I should have read the "tiny" sign close to the till, which by the way was not immediately visible until pointed out.
Considering we are in the middle of a covid-19 pandemic and it's not possible to try clothing in the shop the they should allow for a refund.
Unfortunately, even though the trousers I bought fit me perfectly on the hips are far to big on the trouser leg so was pointless a smaller size as the assistant suggested.
I find this disgustingly appalling and unprofessional.”
“Wrong shoes sent.
Said they would replace once they received the ones I sent back.
Admitted in their first email that I'd ordered a different shoe. Second email said that the order they sent was the one I made, probably because my original order had gone out of stock.
My order was supposed to be a Christmas present, highly unlikely I'll receive the correct order back in time, considering the length of time the first package took to arrive.
Don't ignore the bad reviews like I did.
Avoid.”
“Absolutely shocking service received a damaged item and got accused of doing it myself when the bag hadnt been used and had only put a few items inside before noticing.
AVOID”
“Nice clothes but from the ones that aren't from aliexpress the rest of them are expensive and over priced. I went today to ask about their returns policy and i'm still unclear on it as the girl behind the counter wasn't very keen on answering my questions - one word answers. Then as i walked back out of the shop to my friends i could hear an audible, condescending "wowww". I turned around to see her face change from disgust to a polite smile. Don't go to the one in Bristol unless you really want something. Do alternative girls think being bitchy is a personality trait? Seems so”
“Nice clothes but from the ones that aren't from aliexpress the rest of them are expensive and over priced. I went today to ask about their returns policy and i'm still unclear on it as the girl behind the counter wasn't very keen on answering my questions - one word answers. Then as i walked back out of the shop to my friends i could hear an audible, condescending "wowww". I turned around to see her face change from disgust to a polite smile. Don't go to the one in Bristol unless you really want something. Do alternative girls think being bitchy is a personality trait? Seems so”
“I've ordered a wallet as a present for my wife, because she liked the print on it.
But when I received it, the print was totally different.
Do you think I'm so stupid not to see the difference? How you can be so negligent? You are lucky that I don't have time to deal with you, but all buyers need to think twice before buying stuff there. I am very insulted.”
