“Danetti Sales Staff were friendly and very knowledgeable without being pushy allowing us time to discuss what we liked and thought would suit our room. Once bought customer service kept us up to date with the timings on the delivery. The delivery service was also very good keeping us informed of their timings and delivered on time and with care. All together we are delighted with our purchase, it's just what we wanted and looks great.
Danetti furniture is solid and well built and we would definitely purchase further items of furniture from them when the time arises.”
“The products are fab and the company is great - I have the Aspen coffee table at home and use it for a TV stand. Very easy to clean and I love the velvet drawer detailing. Will buy more!”
“I was unable to decide on dark blue or the rust velvet barstools, I ordered samples which took 4 days and then ordered the rust colour and they are very comfortable and contemporary.”
“Brilliant service from the guys at Danetti, Owais was very polite and helpful on the phone and went above and beyond with all the images he sent over. The products arrived on time with the couriers calling in advance to let us know they were nearby. Excellent quality items the velvet is really thick and our bed looks fab! Would recommend Danetti can not fault the service and quality of items!”
“Ordered the Serena Rust barstools and they are amazing! Delivery was straightforward, the stools are so stylish and exactly how they look on the website! Would defo order from Danetti again.”
“Got our garden chairs from Danetti, absolutely love them. Great price and quality, communication and delivery were excellent too. Would definitely order from them again.”
“We did have some teething difficulties with Danetti regarding delays to our bed delivery. Eventually our case was handled by Emilie Shaw, from this point everything was faultless. Emilie’s customer service was excellent, she replied promptly and resolved everything. A few months later we had a structural issue with the bed, and we sent her an email to get it fixed. Once again she was very kind and understanding, and sent out replacement parts instantly.”
“I recently purchased the Turin King Size Bed and I couldn't be happier with my purchase, it's an absolute dream! The bed is incredibly comfortable and the mattress is plush and supportive. I also love that it has storage underneath the mattress - it's a great way to store extra blankets and pillows without taking up too much space. The bed is also very well made and looks great in my bedroom. I highly recommend this bed to anyone looking for a comfortable and stylish king size bed.”
“Amazing customer service. Fabulous quality, beautiful design, fantastic value and ultra reliable. The Danetti team have been a joy to work with. Fully informed all the way from order placement through to after care.”
“Bravo and congratulations is what I can say to the Danetti Team. Over a year ago I ordered sofas. A couple of months later, I reported a fault. The customer service team said they would replace it. After 8 months of back and forth, every excuse under the sun, the sofa finally arrived 8 months later... Now produced by a UK factory as suppose to being produced in the far east. Although the customer service manager assured me she had checked the new sofa.... To be fair - I am not quite sure how. The legs do not match the instructions and the stitching and quality is appalling - please see pictures
Danetti have given me the option to replace my 'so called' new sofa with my old sofas (as option one), followed by two further options... ie, have a manufacture come and investigate the new faulty sofa or 3. Get another sofa and go through the whole torture with them again .... But to be honest, I have lost the will to live
So congratulations to danetti and the staff, they have gone full circle and got exactly what they probably wanted..... Replace my faulty sofa 8 months later, with the same faulty sofa... With no monetary compensation.
If I don't laugh about the situation, i would be in tears!!
Totally pathetic
Danetti should have continued to work with the far east company, they changed to a UK manufacturer to be more sustainable, but the sofas arrived fully wrapped in thick double plastic.... Really sustainable... You couldn't write in any better way
Mr Smith the director has made no comment, I understand its beneath his pay grade to acknowledge or to even sympathise about the situation”
“Would have given zero if an option. Bought 4 chairs and a bench for £1300 and all broke within a year. It has been almost 6 months that I am complaining and they keep saying the stock is coming. Once they even said the stock has arrived but it is faulty hence can't deliver. Pathetic customer service, no response on email for several follow-ups. Now I am asking refund and they are not responding to emails. It is such a health and safety issue for children due to poor quality chairs. Even Ikea chairs last for good 5 years before this. Planning to take this to Furniture Ombudsman. They should compensate for the loss of time and effort too.”
“IN SHORT AVOID THIS COMPANY AT ALL COSTS!!! NEVER CONSIDER BUYING FROM HERE, NEVER! YOU WILL REGRET AND LOSE YOUR TIME!!!
I BOUGHT THE SOFA ON 1ST OF AUGUST WHEN THERE WERE 2 SOFAS IN STOCK AND IT WAS READY FOR THE IMMEDIATE DELIVERY, BUT I HAD TO RESCHEDULE IT TO RECEIVE IN SEVERAL WEEKS. ON 24TH OF AUGUST I WAS NOTIFIED OF DELAY OF 9-11 WEEKS. BUT I RESERVED A IN STOCK SOFA, WHERE IS IT??? WAS IT SOLD TO SOMEONE ELSE??? THEY SAY IT IS "IT" ISSUE, I THINK THEY COULD HAVE THOUGHT A BETTER REASON!!!
ON 28TH OF SEPTEMBER I GOT ANOTHER EMAIL SAYING IT GOT DELAYED TO ANOTHER 9-11 WEEKS! I TALKED TO CUSTOMER SERVICE AND THEY WERE ABLE TO GET THE ALLOCATION FOR OCTOBER. HOW? HOW IS THAT POSSIBLE? WHY THEY TRIED TO DELAY MY ORDER WHEN THEY COULD DELIVER IN OCTOBER!!! THEY HAVE THE STUPID SYSTEM!
FINALLY I GOT ANOTHER MESSAGE SAYING DELAY OF 9-11 WEEKS AGAIN ON 12TH OF OCTOBER! THIS WAS UNACCEPTABLE! I DECIDED TO CANCEL THE ORDER AS I THINK I WILL NEVER GET THE SOFA!
THIS COMPANY IS SCAM! THEY CHARGE YOUR MONEY BUT KEEP CHANGING THE DELIVERY DATE AGAIN AND AGAIN! YOU WILL NEVER RECEIVE YOUR ORDER! AND I AM PRETTY SURE EVEN IF I RECEIVED, IT WOULD DAMAGED ETC BASED ON MANY BAD REVIEWS.
NEVER CONSIDER BUYING FROM HERE! THE WORST CUSTOMER EXPERIENCE IN MY LIFE! THIS COMPANY IS SCAM! I HOPE I GET MY MONEY BACK NOW!
NEVER TRUST THE DELIVERY DATES ON THE WEBSITE AS THAT'S JUST A SCAM!
NEVER BUY FROM HERE!”
