“Danetti Sales Staff were friendly and very knowledgeable without being pushy allowing us time to discuss what we liked and thought would suit our room. Once bought customer service kept us up to date with the timings on the delivery. The delivery service was also very good keeping us informed of their timings and delivered on time and with care. All together we are delighted with our purchase, it's just what we wanted and looks great.
Danetti furniture is solid and well built and we would definitely purchase further items of furniture from them when the time arises.”
“The products are fab and the company is great - I have the Aspen coffee table at home and use it for a TV stand. Very easy to clean and I love the velvet drawer detailing. Will buy more!”
“I was unable to decide on dark blue or the rust velvet barstools, I ordered samples which took 4 days and then ordered the rust colour and they are very comfortable and contemporary.”
“Brilliant service from the guys at Danetti, Owais was very polite and helpful on the phone and went above and beyond with all the images he sent over. The products arrived on time with the couriers calling in advance to let us know they were nearby. Excellent quality items the velvet is really thick and our bed looks fab! Would recommend Danetti can not fault the service and quality of items!”
“Ordered the Serena Rust barstools and they are amazing! Delivery was straightforward, the stools are so stylish and exactly how they look on the website! Would defo order from Danetti again.”
“Got our garden chairs from Danetti, absolutely love them. Great price and quality, communication and delivery were excellent too. Would definitely order from them again.”
“We did have some teething difficulties with Danetti regarding delays to our bed delivery. Eventually our case was handled by Emilie Shaw, from this point everything was faultless. Emilie’s customer service was excellent, she replied promptly and resolved everything. A few months later we had a structural issue with the bed, and we sent her an email to get it fixed. Once again she was very kind and understanding, and sent out replacement parts instantly.”
“I recently purchased the Turin King Size Bed and I couldn't be happier with my purchase, it's an absolute dream! The bed is incredibly comfortable and the mattress is plush and supportive. I also love that it has storage underneath the mattress - it's a great way to store extra blankets and pillows without taking up too much space. The bed is also very well made and looks great in my bedroom. I highly recommend this bed to anyone looking for a comfortable and stylish king size bed.”
“Amazing customer service. Fabulous quality, beautiful design, fantastic value and ultra reliable. The Danetti team have been a joy to work with. Fully informed all the way from order placement through to after care.”
“I bought an outdoor dining set and a furniture cover from Danetti. The cover is sold as being waterproof however the first time it rained two cushions got completely saturated with water despite the cover being in place. When I asked for a replacement due to the cover being faulty, I was told their engineers stood by their product and they were adamant it was waterproof. They told me I would have to find and pay for an independent engineer to examine the cover and produce a report to confirm it was not waterproof. They reiterated this when I sent more photos after another heavy downpour. Their CEO claims on their website that if something is wrong they'll make it right- unfortunately this is a lie.
Their products are expensive and look good, but if anything goes wrong, you're on your own”
“Bravo and congratulations is what I can say to the Danetti Team. Over a year ago I ordered sofas. A couple of months later, I reported a fault. The customer service team said they would replace it. After 8 months of back and forth, every excuse under the sun, the sofa finally arrived 8 months later... Now produced by a UK factory as suppose to being produced in the far east. Although the customer service manager assured me she had checked the new sofa.... To be fair - I am not quite sure how. The legs do not match the instructions and the stitching and quality is appalling - please see pictures
Danetti have given me the option to replace my 'so called' new sofa with my old sofas (as option one), followed by two further options... ie, have a manufacture come and investigate the new faulty sofa or 3. Get another sofa and go through the whole torture with them again .... But to be honest, I have lost the will to live
So congratulations to danetti and the staff, they have gone full circle and got exactly what they probably wanted..... Replace my faulty sofa 8 months later, with the same faulty sofa... With no monetary compensation.
If I don't laugh about the situation, i would be in tears!!
Totally pathetic
Danetti should have continued to work with the far east company, they changed to a UK manufacturer to be more sustainable, but the sofas arrived fully wrapped in thick double plastic.... Really sustainable... You couldn't write in any better way
Mr Smith the director has made no comment, I understand its beneath his pay grade to acknowledge or to even sympathise about the situation”
