“Just avoid this company
I have send my kit to them 4 days ago and still waiting for my result. On their website says results in 24hours. After few emails I got an answer saying that they are sorry about delay but no other answer about my result.”
“I wish I could give you zero take you guys 10 days to send me the package it was meant to be day two not day 10 test🥵🥵🥵🥵🥵🥵🤥🤥🤥🤥🤥🤥🤥🤥”
“They didn't send the tests in time. They didn't send them in the time frame promised. I sent them straight back unopened. No refund. No response to my many calls/emails. NOTHING. The worst company to deal with ever. Don't waste your money. They are making a fortune doing nothing but sending out a few tests too late for them to be useful.”
“Dreadful service. No communication from them and emails not returned.
Fit to fly results arrived after we had landed, despite following instructions.
Had to purchase last minute tests and a huge cost as the results were delayed. Despite priority posting - it took over 48hrs for them to receive them at the laboratory. Still waiting for a response and refund. I would sadly advise to avoid this company as a complete waste of money and time.
Appears to not be the only story like this.”
“We have ordered and received day 2 and 8 COVID tests for two relatives who are staying with us. We have only received the results for one person. I have been trying to contact Dante labs to request information about the missing results but I am still waiting for an answer after 9 days. I would not recommend this service at al!!”
“AVOID!
Day 2 & Day PCR tetst arrived on Day 5. Samples were sent off, but no results were ever received. I have now asked for a refund. I will sue them if I don't hear back.”
“Avoid, avoid, avoid. The day they are government approved but that means nothing at all. Ordered and received day 2 test but no link to register the test. I fly in a few hours back to the UK and after around 20 email requests I STILL haven’t received the ‘separate email with the link to register’ the test meaning I cannot complete my passenger locator form to renter the UK. No customer service at all. Just an auto response email which does not contain the relevant link. No phone number. I have requested they call me about 10 times but no response.
If I get stuck at UK border patrol, having pre ordered all the relevant tests I will be taking Dante Labs to court for any expenses incurred.
DO NOT USE THIS COMPANY”
“Hi there,
I have purchased my day 2 and 8 and day 5 test and release on the 16th of July and I didn’t reactive my kits until the end of the day of the 20th. I’ve registered my kits and I never received any results from my 3 samples sent. I also had to stay at home for the whole 10 days period.
I’ve sent at least 5 emails now and I never received a response or any results. Awful costumer service! STAY AWAY”
“This is the worst covid testing company I have ever dealt with. There is no telephone contact and online messages are responded 2 to 3 days after. Customer services are so appalling. Test results for couples (as in my case) got sent to 1 person even though covid kits are registered separately. No confidentiality at all. Results of parties were also mixed up. Day 5 test to release is not worth it as you don't get results till day 7 if you are lucky or later. Cheap but inefficient. Should not be on the Government approved list. Please stay clear!!!”
“AVOID AVOID AVOID
Paid for day 5 test , send it in , 7 days later still no result
Scumbags
Asked for a refund via email , but by reading around my money is bye bye”
“All the test kits came on time, but still no results of Day 2 test and I am on day 6 of my quarantine and I have already posted my Test to Release. I request a refund for Day 2 test (DANTZ1166500) and I will request a refund for any delayed test result (over 48 hours).
Basically there is no customer service. No one answers to the emails and there is no other way to contact you.
If you can not deal with the workload you should sell less tests. Simple as that. Now you deceive thousands of people and you have a huge impact on their lives. Not all of us travel for fun.”
“Desaster company. Waiting now since January to get my genome data, which was promised in 8 weeks. Well, it is mid of June now. No answers to my multiple e-mails. This company smells...”
“No results received after sending PCR test off in good time , No reply to phone calls (only mobile no provided ) No holiday in Portugal ! Thank you Dante £116 of our money you stole”
“Great company. I received the whole genome sequencing results in 4 weeks. The Neurology report had insights about pathogenic variants that explain my symptoms. My neurologist told me that sequencing my genome was the best thing I could do.”
