“You charged me almost 20$ for shipping and it wasn’t even bubble wrapped. Literally the glass pieces were smashed up against the side of the wall of the box, with wrapping paper balled up in the center. Absolutely pathetic shipping. The shipping cost more than the dumb glass item I needed. 0/10 would not recommend, customer service between this and refusing to honor the warranty on another device. I run a medical marijuana card office and will be steering my patients away from this company if this is how you treat them.”
“Courier refused to deliver because I objected to him taking a picture of my Driver's License. He stated it was required. I have two emails to DaVinci customer support to resolve this issue that have not been responded to. I did and can produce identification but I never allow a digital copy or photograph to be taken of my private confidential personally identifying information.”
“False advertising. Do not plan to use the app; it’s no longer supported for iOS. The device is not user friendly, is inefficient when the bowl isn’t fully packed, and has poor pull despite air flow dial. Very disappointing for the price.”
“Good product. Bad customer service. Tried returning an item that was for a gift, but no longer needed. A very small window for return is provided andcustomer service just waits you out until the window is past.”
“The communication with this company is so bad I would never buy anything ever again. I purchased a $500 carbon fiber Vaporizor and I email the company for over a year to get assistance with the app....they never responded, so I decided to use the unit without the app and the battery was dead amd wouldn’t hold a charge and the battery door wouldn’t close properly. I submitted a warranty claim amd they graciously sent me a new battery a few weeks later but they take 10 days to respond to my emails and I sent them a video describing the issue and showing them the issue and they responded with push the latch towards the flavor chamber. I responded with I did multiple times and asked if they needed a better video of me pushing the latch that way....again no response so I, the customer, had to follow up with them and they stated there emails probably went into my spam. I sent them a screen shot of my spam and there were ZERO emails from them. So I made them a gracious offer, I told them t9 make a screen shot of any email they “claim” they sent after my email and I would just buy another $500 carbon fiber unit and walk away from my warranty claim... surprisingly I’ve not heard back from the company which is typical but my offer still stands. Show me your responding by sending me a screenshot or FIX MY UNITS BATTERY DOOR.. it’s simple customer service 101”
“I’m not sure if I’m using it correctly, I’ve watched videos on the subject and I seem to be doing it right, but I just don’t get the great draw I get with fire. I’m not hating on it, but I don’t think I could recommend it to a fellow smoker.”
“So far very satisfied with the Vape but, the whole process with the App is rediculous. In this age where every high school student can build a workable web site or App you'd think for the price they could spend the money to do it right. Amazon built their wholee business on CUSTOMER SERVICE. You'd think any company wanting a bigger market share would realize that by now.”
“Amazing device. Better than any other I have tried. The IQC has a problem though, the pear will break off sooner than later, so buy extras if they are ever in stock, and good luck with that.”
“I bought this early for my husband who has asthma and emphysema and the doctor has told him that the fire is not good for his lungs so we got this because of no heat and it has worked maybe a month and then quit‼️we followed all the instructions! I told him to make sure it did not run completely down. we have now bought this and it does not work and you won’t guarantee it because we didn’t open it till Christmas!! so what are you going to do for support? Thank you we have reached out to you already he has more than once and I have please do something about this? Tried to upload other photos & could not.”
“Too complicated for ius old stoned folks!! The one I got from you 15 years ago was very simple and lasted forever. It quit awhile back so I got a new one but now the old one has started working again and I went back to it. You need a phone help line. Stay safe”
“The shipping process was pretty terrible. Sent back to Davinci the first time due to “incomplete address” which was later confirmed as correct. The second reshipment was then delayed again. Consider using a better shipping partner.”
“We bought the davinci IQ3 and didn't like it for how much we spend. After trying to engage customer service through multiple channels to return the product, we have not received a response to the many emails or the form submitted, though we have received several ad emails since. We weren't impressed by the product but spent hundreds on it as a gift so to have absolutely no customer service is completely unacceptable and adds to an overall terrible experience.
Buyer beware - if you dont like this product you won't be able to return it. Customer service is a black hole with no response.
Do not trust.”
