“Despite having paid for expedited shipping, I still haven’t received the vaporizer and it’s been 9 days since ordering. My attempts to contact the company have so far remained fruitless.”
“I have all 4 of the DaVinci vapes , just got iq3
And a little disappointed, the iq2 has a better vape experience so far, I am only 2 days trying it out”
“I was excited to get my new vape but the iq2 works better on testing. The iq3 goes from little wispy hits at 385 to used up toasted herbs with no in between. I would return it if I could.”
“Returned under warranty over and over. The first three times I had to pay. Next two times the company (Davinci) payed. I bought the vaporizer in April, 2024. (This is my third one from Davinci.) I've gotten approximately two weeks use out of it since then and it's now September of 2024. The IQC I bought has spent most of it's life in shipping instead of me sipping, awesome vapors!”
“I finally received my order after a small problem with USPS delivery. The customer service provided, specially by Edgard, was spectacular. I'm 100% satisfied.”
“Every product that I have purchased From Davinci is of the highest quality. I have 3 Different products The MIQRO was my first. I loved it so I upgraded to the IQ with The Capsules . I also have the ARTIQ for the Vape cartridge. I love them all”
“I placed my order on August 25th. Received an update on August 28th that product was in the process of being shipped. Haven't received the product yet, nor any other updates. Sent emails requesting updates on August 30th and September 3rd. Haven't received any answers either.”
“I got my vape at curaleaf, unfortunately it only worked one day. I contacted customer service and I’ve been trying to get a replacement, so far I just got a spare battery. I tried this new battery and the vape didn’t work either. It’s been more than a month that I’ve been trying to get this vape replaced. I do like the vape but their customer service isn’t great. I can’t even turn it on.”
“They treated me great respect regarding my order. I ordered the dual carrying can they sent me two vape carrying case's. I sent them the copy of my order form in a couple of days they emailed me told me to keep the cases any they sent me my dual cans great people”
“My review is going to reflect both my use and opinion of the products, and the online/webstore experience. My ratings are such:
Davinci VAPORIZER IQ2: 4 stars.
Pros- Ease of use, intelligent/ inovative design, compact/ concealable, unique features, works well, stays clean due to pods, removable battery, LEDs and haptics allow easy use in dark places/ night.
Cons- Slick metal exterior prone to drops. Could be pebbled or textured. I have and use the glove, but it blocks some LED lights and tends to twist around the body of the vaporizer if left in a pocket. The battery door catch/ latch is never a one time click and done - it must be fiddled with to secure.
*Regardless, it is my favorite portable carry vaporizer. I bought another after the first was stolen.
DOSAGE POD CARRIERS: 5 Stars.
Pros - Love the concept, idea, and likeness to the Vaporizer. Holds dosage pods securely without movement well. Like how it has and holds the accessory tool securely.
Cons- Pricey for a thin aluminum case.
CERAMIC DOSAGE PODS: 2 Stars.
Pros - they keep the vaporizer very clean and are a snap to switch out from a dosage pod case for another. Good idea/ design concept when used/ filled with the Davinci grinder made for them.
Cons- Lids don't secure very well and come off during regular daily carry in a dosage pod case or in the vaporizer. Lids tend to crack/ chip for no apparrent reason without being dropped or having any blunt force impact. Expensive for what they are and do.
DAVINCI GRINDER: 4 Stars
Pros- Solid construction, magnets hold together well and separate with reasonable force. Grind is sufficient to use in dosage pods designed for this product. Easy to use.
Cons- Would like to be able to vary or adjust the grind to get a smaller grind to better fit in the pods. It works, but it's more like a 3 out of 5. Expensive. Retail, this was not a cheap piece of gear.
WEBSITE: 3
Pros- Easy to navigate and good presentation and color photos and images. Easy to read text and straightforward.
Cons- You are always out of stock. Always. I have visited your website many times just to see when something I wanted came back in stock - and while it did, the other items I was intending to buy at the same time were then out of stock. Frustrating! I'm one of those people that would rather visit a location than pay shipping. I absolutely hate paying shipping and will combine as many of my order items as possible so I don't have to. I'll even buy extra to hit limits to avoid it. I've *not* ordered many times just because something I wanted wasn't in stock and retail carriers didn't have it either. Perhaps have a way for me to buy it anyway and have it shipped to a local dispensary? That would also solve the "Not allowed to ship to your state" problem. I had an issue where I wasn't allowed to pay for items in my cart - it said: "Your order Cannot be shipped to your shipping address" - I had to contact customer service to learn that it was due to state restrictions and not a card or post office address issue. I would've liked it to say something along the lines of state law - blah blah... because I left my items in my cart and tried for three days.
CUSTOMER SERVICE: 3
Pros/cons- responsive enough to answer my questions, but lackluster blase. If I took the time to look up and contact your company I'm less than 25% of people who have been a customer - had a reason to contact the company, and then actually did so. This intereaction will be the basis of my opinions which are shared online and in person. I'm not saying a deserve a reward, but a free ship coupon code or discount towards a future purchase goes a long way. And freebies are extraordinary and free marketing. I don't drink Barcadi or Jagermeister but wore their t-shirts until they fell apart because both companies gave me promos. I do own stock in both though. And met plenty of people who saw the shirt and commented on it. I gave both companies great word of mouth feedback.
Here are marketing analytics I didn't make up:
https://emailanalytics.com/customer-service-statistics/”
