“They ignore their obligations under The Consumer Rights Act .
They have long wait times.
They try and fob customers off with products they didn’t want.
They don’t respond to issues raised and bat it back without compromise . I have a table where all the screws / fixings don’t align . They won’t sort it .
Because of the painful customer service and possible legitamacy of the company , I would not deal with them again.”
“I'm impressed with this super king size bed. Its quality is very good and comfortable. Emily helps me a lot from pre-sale to after-sale. It is difficult to find out a big furniture to matching the room. But it did it. Thank you!”
“The highlight of our experience was the customer service. Before making our purchase, we received excellent support via email, promptly addressing all our questions. We had quite a few inquiries, probably around 15 emails before finalizing our decision. We are very satisfied with DCconcept!”
