Debenhams Plus have a Customer Happiness Grade of F. Customers are unhappy with their refunds.
“
Got a faulty dryer clothes are still damp when cycle has stopped. It has happend on every drying cycle hotpoint said its just the eay that the dry now so debenhams wont refund my money. DONT BUY FROM Debenhams Plus OR HOTPOINT.
”
- L Loughlin
“
Over the next week i was asked to send photos of damage which i did several times despite them confirming they had recieved them initally 😡
They have refused to inspect , replace or refund as the timescale from delivery to reporting the damage was too long .
”
- Anonymous
“
I have never had such bad service, not delivered when booked twice,
Customer service terrible, i am still waiting for refund, fortunately bought with credit card so will at least have some protection from that.
Ordered from Argos as i should have in the first place.
Debenhams should be ashamed.
”
- Anonymous
