“they took a second payment even after being as to stop as I had not received the documents I paid for - shockingly bad - reported to the Financial Ombudsman and Action Fraud- take your money and dont return it”
“As every one states here it is an absolute useless company
It's a shame that the GOV know about this but won't do anything
Makes me think they are involved
Absolute jokes”
“It's not clear that you ARE NOT dealing with the actual HM Land Registry. I paid the fee but haven't received any documentation although the money has been taken. Lodged a complaint with the company but have heard nothing from them. Had to contact my bank to cancel my card to be safe and ensure no further money could be taken. DO NOT USE THIS COMPANY. Please ensure you are on the .gov website before you make any kind of payment”
“Very clever. Somehow the inner workings of deedflow manage to get into legitimate sites which are having temporary problems. E.g Land Registry. I have no idea how they do this but beware of paying huge amounts extra for documents you can get directly for pretty well nothing- like title deeds and title plan. A total con.”
“Ordered my deeds on the 8th December and received absolutely nothing. They did however take the payment of £23.94. Like others, I naively thought I was dealing with HM Land Registry. DO NOT USE THIS COMPANY.”
“I ordered the freehold documents for my property in June 2020.A fee of £35.94 was removed from my credit account but following several requests I did not receive any information finally I was offered a refund which I requested several times but nothing has been returned! ??? My order reference No.WYK273733”
“I had never heard of Deedflow until £23.94 was taken from my account.
I queried this with the CC co who refunded the payment within days.
I have no idea how they got my CC details and can only praise my CC co (Barclaycard)”
“This site should be banned,they pretend to be HM Land Registry when you search for the official site. There charges are extortionate with no support. The official Government site charges £3 rather than the £23.95 price these charge.”
“This is a complete scam. I ordered details a week ago thinking I was dealing with the Land Registry. Didn't receive a confirmation email but they have taken over £35 from my account (twice) which is the first time I had heard of 'Deedflow' as that's how they were listed on my CC statement. I have taken it up with my credit card company who have raised a dispute. The phone number on the website is not recognised and haven't responded to emails. Agree with earlier posted, they should be closed down.”
“I have not received my documents which in the email stated I would receive within 10 working days. 10 working days has already passed. What is charged for £112 for what is described as detailed drainage plans are £8 from United Utilities the service provider and they have arrived within 10 working days. Don't be conned and go directly to Land registry or to your service provider.”
“Paid well over the odds for deeds I did not want have got the ones they sent for £3 paid £23.95 proper land registry they did not want to know have written to trading standards they should be shut down please don’t use these con artists”
“Wish I had read reviews first paid £20over the top and got the wrong deeds they did not want to know when told do not use these con artists will now go on the official gov.site and save a lot of money”
“Just have a look at the other reviews as well! Land Search Online or "Deedflow" who take the money, are a very poor company to deal with. It is impossible to communicate with them, except for your initial order. Their follow-up customer service is completely absent. I had to put up with a paper, none-digital map/deed for one title.
I asked them on numerous occasions for a VAT receipt for the payment that I had made and they just blanked me. I found their postal address through Company's House but they just ignored my letter. Best of luck trying to find a telephone number! Why won't they send me a receipt? They gave me no reason so my question still hangs in the air. What's going on?
Make it easy on yourself and don't deal with this company.”
“dreadful company, scam thought I was dealing with land registry. nothing came through email so I cancelled order but card still charged and impossible to contact them. This company needs to be closed down.”
“Very very disappointed and dissatisfied. I’ve been charged twice and have been given information by email to a property that is completely irrelevant to the search. They have a clever knack, if you notice to say that have a problem with your debit card. This is obviously their practice and this need addressing ASAP. Complete con. They have no telephone number to contact and whilst I should have known, this is not a safe company. Do not use!!”
