“I placed three orders with this company on April 3, 2025 (Order #1010-2276590 and #1010-2271746) and had to request refunds shortly afterward. Their website was not functioning properly at the time—it showed an error during checkout, so I didn’t realize the first order had gone through. As a result, I accidentally placed multiple orders.
I received a refund for only one of the orders. Despite following up repeatedly over three months, I’m still waiting for the rest of my money.
Every time I contacted customer service, I was told there was a “system issue.” While I understand that technical problems can happen, three months of vague excuses without resolution is unacceptable. This points to either serious internal disorganization or a complete disregard for customer service.
At this point, it feels like the company is intentionally stalling. I’ve been more than patient, but the lack of progress is incredibly frustrating. I strongly caution others against shopping here—their after-sales support is non-existent, and they seem either unwilling or unable to handle basic refund requests.
Avoid this company if you value your time, money, and peace of mind.”
“schrecklicher Prozess. Meine Rückerstattung wurde am 11.12.2024 von DHL erhalten und bestätigt. Es sind keine 2 Monate vergangen und ich habe mein Geld immer noch nicht erhalten. Ich werde nie wieder hier kaufen und wenn ich meine Rückerstattung nicht in den nächsten Tagen erhalte, werde ich meine Bank kontaktieren und einen Rechtsanspruch einreichen.
Bestellnummer: 1718857
DHL Retoure 185580181518
kunden nummer: 7205645”
“They keep your money and do not refund your returned items. Its been nearly 4 weeks now! The proof of receipt of return is not relevant and customer service keeps sending a generic answer. If I do not receive my money I will definitely take legal action. Worst experience ever - never again.”
“Fake company! Do not buy from these guys they'll rob you. They will purposely send you small items and then upon return you'll never hear from them again. DEFSHOP ARE THEIVES”
“Used to be one of the top companies, now turned into one of the badest when it comes to returns/refunds. They will not answer and will not pay back big amounts of money. Its very sad because i really loved shopping there. But they simply stole to much money of me on not paying back my return.”
“They won’t contact me about a hoodie I ordered: Tgey took the money and than said it is out of stock! Still didn’t get my money back! Horrible (none at all) customer service”
