Delux Deco Ltd Reviews

Name: Delux Deco Ltd
Address: Unit 4 Windsor Trade Centre, Dedworth Rd, Windsor, Windsor and Maidenhead
Rating: 4.54

4.5 Rating 139 Reviews

91 %

of reviewers recommend Delux Deco Ltd

Company Reviews

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Metrics

4.5

Based on 139 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone

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Phone:

03331223378

Location:

Unit 4 Windsor Trade Centre,
Dedworth Rd,
Windsor
Windsor and Maidenhead
SL4 4LE

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Delux Deco Ltd 5 star review on 30th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apart from the lengthy delivery time, which they are very clear about from the start, we are really pleased with our sofa. They also provided regular updates throughout. Would definitely recommend.”

Delux Deco Ltd 5 star review on 7th November 2017

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Posted 6 years ago

“Delux Deco helped us with deciding on the best sofas and let us know exactly what would happen and when. The process happened just as explained and we have now taken delivery of two beautiful leather sofas, which are of extremely high quality and fantastic value for money. We are very, very happy.”

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Posted 6 years ago

“Our cinema seating was delivered 2 days ago and is fantastic - comfortable, feels luxurious and looks fabulous. Our order arrived in 14 weeks, very slightly delayed by the delivery partner (the only part of the process where communication could be improved). I can't comment on the longevity of the product as we have only just had it, but we are certainly happy customers at this point! Thank you”

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Posted 6 years ago

“Great furniture for a great price. Bought the Cosmos corner sofa and it's as good as we'd hoped. High quality fabric and very comfortable. Delivery takes quite a while but no longer than we were told it would be so can't complain.”

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Posted 6 years ago

“The quality of the sofa was fantastic, everything we'd hoped for. We weren't able to view it before we purchased, so we were a bit nervous, but with the samples sent through and lots of communication we managed to get exactly what we wanted. Thank you!”

Delux Deco Ltd 5 star review on 18th July 2017

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Posted 6 years ago

Hi Becky, I have to say it's a really fabulous picture of your sofa set. Congratulations on a beautiful room layout and thank you so kindly for your comments. Its so good it's way better than the images of the product on our website in fact. Best Regards, Sincerely Colin for Delux Deco.

Posted 6 years ago

Hi Becky, any chance we can use your image ?

Posted 6 years ago

“I bought my cinema chairs blind with out viewing at the Windsor show room. Took massive risk. But on arrival so impressed with quality and how it completed my cinema room .the white glove service was excellent the 2 lads delivered and installed my chairs .we're proper gentleman very professional great service all round highly recommend”

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Posted 6 years ago

“Everything happened to plan! Sofa is great!”

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Posted 6 years ago

“The sofas are superb quality with soft Italian leather and the service is excellent”

Delux Deco Ltd 5 star review on 30th June 2017

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Posted 6 years ago

“From using the website, to ordering fabric samples, to making inquiries to the Delux Deco team about pairing a sofa with a chair, design ideas and fabric wearing technicalities - the team were an absolute pleasure to speak with and were extremely knowledgeable and helpful. I loved the updates you received via text on the progress of your new sofa, it took all the stress out of the waiting game. The sofas arrived exactly when we had agreed at point of purchase, were exactly what I was expecting and we LOVE our new sofa! Plus the delivery team were a total delight! All in all, I really do rate Delux Deco and would recommend them to anyone. Great product, great service, great people - wish more companies were like this!”

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Posted 6 years ago

“Bought the "Urban" sofa for our TV room. Great quality, worth the wait.”

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Posted 6 years ago

“The settee took slightly longer to arrive but you cannot rush quality. The double recliner sofa is just such a beautifully crafted item it was well worth the wait. I took great trouble in choosing which company to deal with, and over which model of recliner of the many equivalent versions available on the market today. I chose wisely. I am delighted and the sofa exceeds my expectations which were quite exacting to begin with. It fits me like a bespoke suit of clothes and the finish is exemplary. Access to my 1st floor flat is tight but with permission to unwrap and remove the backs delivery was successfully made without any damage. The delivery guys were great too. I am the proud owner of a wonderfully comfortable and well made piece of furniture. I recommend this to any potential. buyer. You will not be disappointed. Well done DD.”

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Posted 6 years ago

“I'm not sure what all the bad hype/reviews are about. Yes it took a little longer to arrive, it was a slightly different colour shade too, but it's a lovely sofa, we love everything about it.”

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Posted 6 years ago

“Visited the showroom in Windsor to purchase Cinema Chairs. Process was very easy and was kept informed by email of every step of the orders progress. The items arrived before we were expecting which was a great bonus. The delivery team kept us informed by email as to estimated time etc, and everything went very very smoothly. Really pleased with our Chairs, they were a great price and worth the wait, for a room that has been in the making for four years. If I was ever looking to purchase any more items would definetly check our Delux Deco. Thankyou everyone for a service that is second to none.”

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Posted 7 years ago

Many Thanks for your kind review from all of us at DD. We very much appreciate it ! Enjoy your movies !

Posted 7 years ago

“We found this company to be polite, and delivery of our Horizon Cinema Seats were on time, and the quality is excellent. Text messages from the delivery company were efficient and always on time. Graham at the showroom was polite, everything arrived as stated and to be honest, much better service than the big Furniture Retailers.”

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Posted 7 years ago

“The sofa and chairs were delivered when arranged and look amazing and are so comfortable. Thank you for great friendly service too.”

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Posted 7 years ago

“Love our beautiful sofa!”

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Posted 7 years ago

“Leather chair ,was super. Good quality ,unusual would recommend this company. A.O.”

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Posted 7 years ago

“Very pleased with my purchase. Took a long time coming but worth the wait”

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Posted 7 years ago

“I was searching for cinema seating when I came across delux deco on the internet. Most companies were advertising cinema seats for around £1200-£1500 per seat. delux deco's prices were almost half that price, which sounded too good to be true. Clearly this was a large purchase and I wanted to see the quality of the product and be sure that the company existed. To my relief and piece of mind, I discovered that they had a showroom in Slough and so I visited them in early 2016. Graham, the manager, helped me decide on the seating layout, allowing for the extra space required when the seats are fully electrically extended. I finally placed the order in early November 2016 and was told that the seats would take 9-15 weeks to arrive. It actually took 16 weeks but I wasn't disappointed or frustrated. I knew that Delux Deco was a small company with a quality product. But in order to sell at a low price, their delivery time was dependant on other orders. Once the seating is in production in Italy, it takes 3-4 weeks to make. Clearly, in order to keep costs down, Delux Deco's Italian manaufacturers only ship when they have several orders ready. If, in your mind, you can prepare yourself for this, you will receive a quality product at the right price. The other problem I found with this company is that you can't contact them direct by phone. Instead you have to speak to a call centre. The best form of communication is by email which can be a little frustrating. The delivery company were very good. they phoned and arranged a time for delivery. They even assembled the seating and checked to make sure they were in working order. They had to make a 2nd delivery a few days later as one seat was missing. There are a few minor problems with the seating. Graham phoned me on the day of delivery and said that he would get 'homeserve' to fix these. Overall very happy with the seating.”

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Posted 7 years ago

“Sofas are superb. After reading a lot of the reviews about length of time for them to be delivered i was a little concerned however Delux Deco was recommended by a friend so that put us at ease. Went to the showroom twice, once to look once to order and neither time were we bothered by a pushy salesman, just asked if we needed any help and when we said just looking we were left alone. When we asked a question everything was answered in full. When we ordered the length of delivery was explained to us, we got constant updates through text and email and in the end we got our sofas a bit quicker than was advised. Cant fault the process at all. The one slight compliant i have is the sofas are delivered in carboard boxes, and the dlievery guys dont take them away. I think its because of possible problems they need to be packed up again but these boxes are way to big to be stored anywhere except an empty garage. Also my wife took delivery as on maternity. I get home to find the boxes outside in the pouring rain, so useless for boxing up again. Small complaint but worth mentioning if you dont have much space”

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(Windsor, Berkshire, UK) - Posted 7 years ago

Many thanks for your positive review. In regards to the cardboard boxes, we advise the customer to keep the packaging to protect their rights in the unlikely event of a return. Apologies for any inconvenience caused on this occasion Kind regards DeluxDeco

Posted 7 years ago

Delux Deco Ltd is rated 4.5 based on 139 reviews