DENTAL DIRECT Reviews

Name: DENTAL DIRECT
Address: 56 Windermere Avenue, London
Rating: 4.71

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

Company Reviews

Product Reviews

1,314

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Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

Location:

56 Windermere Avenue
London
N3 3RA

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DENTAL DIRECT 5 star review on 15th March 2022

James Smith

DENTAL DIRECT 5 star review on 22nd January 2022

Mike Aldred

DENTAL DIRECT 5 star review on 8th July 2021

Sue Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mouth wash despatched was not the one on the website. The one sent was available cheaper elsewhere and I received no reply to my email querying the delivery. Will shop elsewhere in future”

Helpful Report

Posted 4 years ago

Hi Andy, Thank you for your review. We are very sorry to hear this and will definitely be looking into it We encourage you to get in touch with our customer service team on: 020 3982 3236 9:00 am - 5:00 pm Monday to Friday so that our team can help to resolve this issue. Again, we apologise for this inconvenience and we hope we can sort this out for you quickly. Thank you, Dental Direct Team 🦷

Posted 4 years ago

“the longest delivery time on planet earth, I can get the same items from amazon in 1 -2 days.”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for your review. We are sorry to hear that our delivery has taken longer than you have expected. On occasion, we may experience issues with our stock or warehouse team which can cause a delay in shipping. However, once we have dispatched your item it is in the hands of Royal Mail to deliver your parcel within the specified time range. Usually, this runs very smoothly and we face very few issues. Nevertheless, we apologise for this convenience and hope you will give our website another try. Thank you, Dental Direct Team 🦷

Posted 4 years ago

“Goods not received, no answer from my email requesting an update on my order placed almost 3 weeks ago. Not good service at all.”

Helpful Report

Posted 4 years ago

Hi Ron, Thank you for your review. We are very sorry to hear this. According to our system, your order was shipped on the 3rd of September via Royal Mail 2nd Class Post. You should have received this by now. As this is not the case, it is safe to assume that your parcel has been mislocated or lost by the courier. Please get in touch with our customer service team on: 020 3982 3236 9:00 am - 5:00 pm Monday to Friday so that our team can help to issue you with a refund or a replacement. Again, we apologise for this inconvenience and we hope we can sort this out for you quickly. Dental Direct Team 🦷

Posted 4 years ago

“I never received my purchase. I rang the company and heard nothing back. I sent an email. I heard nothing back. I'll leave it there.”

Helpful Report

Posted 4 years ago

Hello Christine, We are very sorry to hear this.We have checked our records and can see that your order was dispatched on the 17th of August by Royal Mail 2nd Class post. You should have received this by now. As this is not the case, we can only assume that it has been lost in the post. In order to more quickly resolve this, please get in touch with our customer service team on: 020 3982 3236 Mon - Fri 9:00AM-5:00PM so that we can offer you a replacement or a refund. Our customer service team will also be made aware of this and be advised to give you a call to help sort this out. Again, we apologise for this inconvenience and thank you for the time you put in to review us. Dental Direct Team 🦷

Posted 4 years ago

“Delivery very slow,only ordered to save time going shopping,I’ll stick with the high street in future”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. We are very sorry about this. Our warehouse team works hard to pack and dispatch all orders within one day where possible. Unfortunately, on occasion, due to issues with our stock and suppliers, this may take longer. Your parcel was shipped via Royal Mail 2nd Class post, this should have reached you within 2-3 days after dispatch. We apologise if this took longer than you were expecting and we hope you will give Dental Direct another try. Dental Direct Team 🦷

Posted 4 years ago

“I found these interdental brushes to be very poor quality. they bent and twister out of shape so easily that I struggled to get a single use out of them. There was no point in attempting to get a second use out of them as not only did they twist and buckle, but the bristle fell out (often getting wedged between my teeth. I feel that these brushes are a total waste of money and would not recommend them to anybody.”

Helpful Report

Posted 4 years ago

Hello Anne, Thank you for taking the time to write us a review. We are very sorry to hear that you are not satisfied with your purchase. The Ekulf interdental brushes are designed to be flexible in order to adjust to the anatomy of the teeth, providing an optimal cleaning effect. We are sorry that this was not what you experienced, please feel free to contact us where our customer service team can help to resolve this issue. In the meanwhile, we suggest that you take a look at our TePe Interdental Brush range as these are our most popular and bestselling interdental brushes. Thank you and once again we apologise, Dental Direct Team 🦷

Posted 4 years ago

“I have still not received my order which is now over 14 days due - despite writing an email to confirm that m order was in its way it still has NOT arrived- very annoyed”

Helpful Report

Posted 4 years ago

Hello Louise, We are very sorry about this. Our records indicate that your order was shipped on the 10th of August. You should have received this by now. As this is not the case, we can only assume that your order has been misplaced and lost by Royal Mail. Our customer service team has been alerted regarding your order and should be in touch with you soon. In order to speed this up, it is recommended for you to call our team on 020 3982 3236, who would be happy to help resolve this with a replacement or refund. Once again, we apologise for this inconvenience. Dental Direct Team 🦷

Posted 4 years ago

Re: Hello Louise, Thank you for taking the time to review our services. During the current situation with Brexit and reduced capacity at Royal mail, it can take longer for delivery partners to attempt delivery. We can see from the tracking information that you refused the delivery on 24th August. Please can you contact us so that we can arrange the correct course of action. Thank you, Dental Direct Team 🦷

Posted 4 years ago

“Disappointed. I waited 2 weeks and had not received my order. Then I sent the email and inquired my order, but no email respond. Just knew my order was failed yesterday until I checked my credit card statement which was shown refund.”

Helpful Report

Posted 4 years ago

Hello, We are sorry to hear that you are unsatisfied with our service. According to our records, you were contacted by email on the 3rd of August by Laura from our customer service team due to a query we had regarding your order. Your order was flagged as a high-value order and underwent extra checks. The address on the order did not match the payment card details and you were contacted to ensure the details and order was correct. As Laura did not hear back from you, the order was not processed and you were refunded. If you wish to reorder with us, please don't hesitate to call us where we will be able to process your order over the phone. Once again, we apologise for this inconvenience. Dental Direct Team 🦷

Posted 4 years ago

“My order has not been delivered yet! I wrote to Dental Direct a couple of weeks ago to inform them and they said the order was probably lost in the post and that they would resend the order, but nothing has been delivered yet and Dental Direct have not bothered to check whether or not their second order has been delivered. We use online services all the time but have never experienced a lost order yet! This is the first time I have used Dental Direct and am not impressed!”

Helpful Report

Posted 4 years ago

Hello, I am are very sorry to hear this. I have taken a look at our records and can confirm that your order was shipped on the 13th of June. As this has not arrived yet, we can only assume that it has been lost by royal mail. As the replacement has also not arrived, it is possible that the address we were given was incorrect. I will be passing this on to customer service to contact you and help solve this situation. Once again, we apologize for this inconvenience as it does not reflect the service we aim to provide for our customers. In the meantime, you may contact customer service for a faster response: (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 Thank you, Dental Direct Team 🦷

Posted 4 years ago

“There was a fraud on my credit card directly after I used the Dentaldirect site and the items were slow to arrive. All in all I would not use Dentaldirect again as I do not want another credit card to be compromised. I can easily get hold of the items I bought elsewhere more securely.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review our services. Please be assured that we take every precaution necessary to protect our customers against any form of fraud. All payments are processed directly through Sagepay / Opayo and all our systems are secured for additional protection. We do not store any card details therefore it is highly unlikely that any form of compromise came from making a purchase from our site. We have made some enquiries with Sagepay and are awaiting their response, in the meantime if you would like to call into the office, we would be more than happy to give you the transaction ID for this purchase so that you can contact Sagepay directly to put your mind at ease. Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 Dental Direct Team 🦷

Posted 4 years ago

“I have not yet received the goods which were advised as despatched on 1/7/2021”

Helpful Report

Posted 4 years ago

Hello Stephen, We are sorry to hear this and if you still have not received your order, we would like to help you resolve this as soon as we can. We advise you to contact our customer service who would be happy to help you further by providing a replacement or a refund? Thank you for your patience, Stephen. Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for any inconvenience caused, Dental Direct Team 🦷

Posted 4 years ago

“I placed an order on 30/06/2021 and I am still waiting for the items.I had to contact Dental Direct on several occasions by both email and telephone to chase the order up. I was told that royal mail 2nd class can take up to 10 days, although the site states 3-5 working days.”

Helpful Report

Posted 4 years ago

Hi Anne, Thank you for your review. We truly apologise for this inconvenience and would like to help solve this issue for you as soon as possible. Our website is reflective of the delivery information provided by Royal Mail for their services. Unfortunately, once orders have left our warehouse they are in the hands of Royal Mail and we no longer have control over the shipping times. I have taken a look at our records and seen that your order was shipped with Royal Mail 2nd Class on 01/07/2021. You should have received your order by now. If this is not the case please could you contact our customer service who would be happy to help you further with this by providing a replacement or a refund? Thank you, Anne. Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for any inconvenience caused, Dental Direct Team 🦷

Posted 4 years ago

“Electric Toothbrush is never delivered!!!”

Helpful Report

Posted 4 years ago

Hi Rudi, We are very sorry to hear this and would like to help resolve this as soon as possible. Please could you contact our customer service who would be happy to help you further with this? Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for any inconvenience caused, Dental Direct Team 🦷

Posted 4 years ago

“Really dislike bring spammed to write a review and not have the opportunity to unsubscribe.”

Helpful Report

Posted 4 years ago

Hello George, Thank you for your review. We apologise for this. The reviews procedure we follow is to enable us to receive the feedback we need in order to improve our service for our customers. We are very sorry that this has inconvenienced you and we have removed you from the reviews.io contact list. Nevertheless, we hope you are satisfied with your purchase. Dental Direct Team 🦷

Posted 4 years ago

“Never received my order. Emailed them and no reply.”

Helpful Report

Posted 4 years ago

Hello, We are very sorry to hear this. Due to our high volume of messages, we are often unable to respond as soon as we would like to. Please could you contact our customer service who would be happy to help you further with this? Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for any inconvenience caused, Dental Direct Team 🦷

Posted 4 years ago

“Whilst the goods arrived promptly I have concerns that they are what they are supposed to be. These Tepe interdental brushes are a slightly different colour than those I have purchased in High Street Chemists and the quality is not the same so whilst you save money they do not last so false economy.”

Helpful Report

Posted 4 years ago

Hello Tony, Thank you for your feedback. I have taken a look and seen that you have purchased the TePe Extra Soft Interdental Brushes which are more pastel coloured and differ from the original TePe interdental brushes. The difference in quality is possibly due to them having extra soft filaments for a more gentle clean. We are currently running a limited offer of 10% off our mask mouth range and free shipping when you spend £25 or more. This offer includes the original 'TePe interdental brushes'. If you are interested in trying these, please use code MASKMOUTH at checkout. Thank you :) Dental Direct Team 🦷

Posted 4 years ago

“My last experience was not good I ordered some brushes in March and they have still not arrived.”

Helpful Report

Posted 4 years ago

Hi Mike, We are very very sorry about this. I have taken a look and your order was shipped and should have been with you a while ago. As this is not the case, unfortunately, it is likely to have been lost by royal mail. Please contact our customer service who would be happy to help you further with a replacement or refund. Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for the inconvenience, Dental Direct Team 🦷

Posted 4 years ago

“I was told my order had been despatched on 5th May. A week later I was told one of the items ordered was not available and would be refunded. How that is possible when it has been despatched I do not know but I have not yet had Amy of my order delivered!”

Helpful Report

Posted 4 years ago

“Absolute shambles. Ignore the customer's choice of delivery method and then abuse the Privacy and Electronic Communications Regulations by requesting an opinion. Person at the call / help centre was told the same thing 5 times, and was still incapable of understanding”

Helpful Report

Posted 4 years ago

“I entered “Gingival” into the website but, because it was out of stock at the time (I was subsequently told this in a telephone conversation) I was directed to “Gingigel”, there being no trace of “Gingival” and no statement that it was out of stock and that it was not possible to order it. As a result, I ordered “Gingigel” which turns out to be an entirely different product and serves a different purpose. After a phone call to the office I was instructed to return the product and that “Gingival” now being in stock I could place an order. This is most unsatisfactory and not designed with the customer in mind. I had to bear the costs of both delivery and return, which I consider, in the light of the above, to be not at all good. In addition, more than a week has transpired between each of the stages in this unnecessarily protracted sales cycle - I placed my first order well over a month ago and have only today taken delivery of the product “Gingival”. I consider this saga to be unsatisfactory. It is debatable as to whether I order again from Dentaldirect.”

Helpful Report

Posted 4 years ago

Hi Cliff We apologise for this bad experience with us and thank you for the time you have put in to review us. We try to label and present our products clearly on our website and our search engine has been designed to provide relevant results and suggestions when an item is out of stock. We apologise if you feel as though this was not the case with your order. We appreciate your feedback and will be reviewing our site to ensure it is more user friendly. Once again, we apologise for this inconvenience. The Dental Direct Team 🦷

Posted 4 years ago

DENTAL DIRECT is rated 4.7 based on 7,390 reviews