DENTAL DIRECT Reviews

Name: DENTAL DIRECT
Address: 56 Windermere Avenue, London
Rating: 4.71

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

Company Reviews

Product Reviews

1,314

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Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

Location:

56 Windermere Avenue
London
N3 3RA

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DENTAL DIRECT 5 star review on 15th March 2022

James Smith

DENTAL DIRECT 5 star review on 22nd January 2022

Mike Aldred

DENTAL DIRECT 5 star review on 8th July 2021

Sue Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half of the total order was correct / half was the wrong product and has been returned”

Helpful Report

Posted 3 years ago

“Main item missing, no apology, no reshipment, just a refund for missing item. Disappointing.”

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Posted 3 years ago

“My purchase was despatched very promptly but held at Evri for about a fortnight, hence very delayed delivery.”

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Posted 3 years ago

“Very slow this time and no explanation from DD. Next time I'll buy from Tesco and pay the extra 5p”

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Posted 3 years ago

Hi Howard, Thank you for your review. We are very sorry about this. Unfortunately, due to the recent Royal Mail Strikes, there have been many delays in delivery. In order to account for any future Royal Mail Strikes and to create a smoother and faster service for our customers, we are currently looking into providing different courier services for delivery in the future. Once again we apologise for this delay and assure you that we are actively working on improving our service for you. Dental Direct Team 🦷

Posted 3 years ago

“My order was cancelled for some unknown reason and had to be reordered. Thank you for the 2nd order.”

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Posted 3 years ago

“I am still waiting for delivery of items.”

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Posted 3 years ago

Hi Sarah, We are very sorry to hear that you have not yet received your order. According to our records, your order was shipped on the 17th of August via Royal Mail 2nd Class. You should have received this by now. As this is not the case, we can only assume that your order has unfortunately been lost during delivery. Please could you get in touch with our customer service team who can more quickly assist you with a replacement or refund. We once again apologise for this, Dental Direct Team 🦷

Posted 3 years ago

“Too expensive”

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Posted 3 years ago

“Very disappointed with the Janina (red tube) toothpaste, almost impossible to squeeze it out of the tube. Never experienced that before. Rosie Francis”

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Posted 3 years ago

“poor service. wanted to clarify details to send the package. took 4 days to do this. then dispatched late and to the wrong address !”

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Posted 3 years ago

“I've been buying online from Dental direct and I've never had a problem. But this time I never got the item I bought. After 11 days I've sent them an email and the next day they replied saying that they've sent a replacement. I'm still waiting. Very awkward!”

Helpful Report

Posted 3 years ago

Hi Orlando, Thank you for your review. We are very sorry about this and we thank you for your loyalty. Unfortunately, on occasion, shipments are misplaced by Royal Mail, resulting in delayed or no delivery. It is expected for you to have received your replacement within 10 working days. As this is not the case for the second time now, we will need to escalate this case with Royal Mail. Please could you contact our customer service team who can assist you further with this and issue you with a refund. Once again we apologise for this inconvenience and hope that we can make it right soon, Thank you for your patience, Dental Direct Team 🦷

Posted 3 years ago

“You are very slow!!!”

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Posted 3 years ago

“Very disappointed with this delivery, 2 items were out of stock (no problem there it happens) so ended up with one tube of toothpaste which should have cost under £2, costing over £5 as I was charged for postage because the rest of my order was out of stock! And that would've qualified the order for free delivery.”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for the review. We are very sorry about this. I am not quite sure what has happened here but it seems like your delivery cost should have been refunded to you along with the rest of the unavailable items. Please get in touch with our customer service team who can more readily help you with your query and ensure that you are issued with a refund if applicable. Once again, we apologise for this. Dental Direct Team 🦷

Posted 3 years ago

“Usually a brilliant efficient service but sadly not on this occasion”

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Posted 3 years ago

Hello, Thank you for taking the time to review us. We thank you for your loyalty to Dental Direct and are greatly apologetic that our service was not up to our usual standard on this rare occasion. Please do let us know what exactly went wrong so that we can help to improve our services to greater consistency. Thank you & once again we apologise for your experience with us, Dental Direct Team

Posted 3 years ago

“There was no problem with the products which were basic but I was unhappy with the ridiculous amount of packaging surrounding a few small brushes and brush heads. I now have a box of polystyrene pieces which can't be recycled and I find that depressing. The items weren't in the least bit fragile and could have fitted easily into an envelope. I definitely won't order again from Dentaldirect.”

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Posted 4 years ago

“I am still waiting for my order they ask how u like it when u have not got it”

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Posted 4 years ago

Hi Susan, Thank you for your review. We are sorry to hear that your order has not yet arrived. Our records have been checked and it can be seen that your order was shipped on the 15th March via Royal Mail 2nd Class. You should have received this by now. As this is not the case, it can only be assumed that your order has been misplaced and lost during delivery. We recommend you to please contact our customer service team who will be able to issue you a refund or replacement. We are incredibly sorry about this and hope we can make it right through the above solutions. Thank you and once again we apologise for the inconvenience, Dental Direct Team 🦷

Posted 3 years ago

“It took a while to arrive even though I paid for 1st class postage. Don’t think I will be using again”

Helpful Report

Posted 4 years ago

Hello, Thank you for the feedback. We are sorry to hear that your order did not arrive as expected. I have checked our records and can see that your order was processed, packed and shipped within one day. After orders have left our warehouse, we trust Royal Mail to ship them according to the relevant postage. On occasion, there may be delays with this, especially due to the New Years period. We apologise for this and assure you that this is not reflective of the usual reliable service which we strive to provide. We hope you will give shopping with us another try in the future. Once again we apologise for the inconvenience, Dental Direct Team 🦷

Posted 4 years ago

“I was messaged to tell me that not all of what I'd ordered was in stock. Then messaged saying my order had been dispatched, few days later messaged again to apologise for the delay but it was now being dispatched. Still took well over a week to arrive”

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Posted 4 years ago

Hello, Thank you for your review. We apologise for this confusion. On occasion, especially around busy periods such as New Year, we may face delays in shipments, causing minor disruption to our stock. We are sorry for this inconvenience and hope that you are atleast satisfied with your purchased products. Once again we apologise, Dental Direct Team 🦷

Posted 4 years ago

“Ordered several items recently, everything was in stock. After a week (!) of processing the order, I received an email saying that apparently one of the items is out of stock and money will be returned. I expected better planning, or at least they could split the order and send remaining items later. Now I have to order again, to pay the delivery again and to wait again for another couple of weeks. No, thanks. I'll find better place.”

Helpful Report

Posted 4 years ago

Hello Yury, Thank you for your review. We are very sorry about this. Unfortunately, on occasion, especially during the Christmas period, we may experience some delays with our stock which can cause delays in processing your order. I understand that this can be very frustrating and can honestly just apologise for the inconvenience caused and assure you that this is not a true reflection of the service we strive to provide on a daily basis. If willing to give Dental Direct another chance, I recommend for you to get in touch with our customer service team who can help to guide you more accurately regarding the stock status of our products and to arrange for a new delivery once the relevant item is back in stock. Once again, we apologise for this, Dental Direct Team 🦷

Posted 4 years ago

“Hello The products were great. I did pay for 1st class delivery and it didn't arrive for 6 days as wasn't shipped until 4 days after the order. I wasn't happy shout that as normally products arrive quickly.”

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Posted 4 years ago

Hello Rahma, Thank you for your review. We are happy to hear that you were satisfied with our products. As with our delivery, we aim to and usually successfully ship most orders within a day, we apologise that this was not the case with you and we assure you that is not reflective of the service we usually provide. Nevertheless, we hope you choose to shop with us again and hope you enjoy using your products. Dental Direct Team 🦷

Posted 4 years ago

“Items ordered very slow to arrive. Also company have stopped selling value 25 pack tepe brushes in all sizes which has increased prices considerably.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We apologise for the delay in processing and dispatching your order, our warehouse staff work extra hard to ensure all orders are packaged and ready to dispatch as soon as possible. Once dispatched, Royal Mail aims to deliver all 2nd class mail within 2-3 working days. Unfortunately, once your parcel has been passed on to them, delays can occur which are out of our hands. We also apologise for discontinuing the mixed 25 pack TePe brushes, unfortunately, we no longer receive shipments of them by the manufacturer. Thank you for understanding. Dental Direct Team 🦷

Posted 4 years ago

DENTAL DIRECT is rated 4.7 based on 7,390 reviews