DENTAL DIRECT Reviews

Name: DENTAL DIRECT
Address: 56 Windermere Avenue, London
Rating: 4.71

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

Company Reviews

Product Reviews

1,314

Questions

Visit Website

Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

Location:

56 Windermere Avenue
London
N3 3RA

Write Your review

Tell us how DENTAL DIRECT made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DENTAL DIRECT 5 star review on 15th March 2022

James Smith

DENTAL DIRECT 5 star review on 22nd January 2022

Mike Aldred

DENTAL DIRECT 5 star review on 8th July 2021

Sue Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regretted buying this product. The brush is too short. I don’t like the angle of the brush. I would much prefer the brush to be an extension of the handle.”

Helpful Report

Posted 4 years ago

Hello, We are sorry to hear this! The TePe angle brush is designed for better access to the back of the mouth. We suggest you try the original TePe Interdental Brushes, as these are our most popular interdental brushes and are an extension of the handle as you prefer. We currently have 10% off our mask mouth range when you spend £25 or more, this includes the TePe interdental brushes. If you are interested, use code MASKMOUTH at checkout. Once again, thank you for your order and we apologise for this inconvenience. Dental Direct Team 🦷

Posted 4 years ago

“Order was placed but Item was not in stock. However no response was ever received informing that the item was not in stock and the order would be delayed. When the product was dispatched, it was the wrong product. Had to contact Dental Direct for them to send the correct product out. Was informed a returns label would be sent to return the incorrect item but none has ever been sent”

Helpful Report

Posted 4 years ago

Hello Suleman, We are very sorry about this! Unfortunately, on occasion, we may experience problems with stock. However, this is something you should have been contacted about, we apologise if this was not the case. With regards to the return, please contact our customer service who would be happy to help you further with this. Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for any inconvenience caused, Dental Direct Team 🦷

Posted 4 years ago

“I thought I would try a new interdental product Curaprox that was more environmentally friendly despite the cost to set up, brush holder £8 and two different sets of brushes and delivery taking the cost up to £28 I thought it would be a good decision unfortuantely the brushes I decided to try were either too big to fit between my teeth or too small and delicate. I thought as the sizes were similar to my previous TePe brand they would be a good fit however they are of no use and I cannot use them. As a result I have had to return to TePe a brand that I think is good but lacking in any green creditentials. If a selection of sizes were available to begin with I would have been able to make a better choice but the sizes available jumped from small to large with nothing imbetween as a result I am very disappointed.”

Helpful Report

Posted 4 years ago

Hello Paul Thank you for your feedback. We appreciate it. We are very sorry about your bad experience with our Curaprox interdental range, we will take this into account when creating bundle deals to allow for all sizes to be tried. In the meantime, you could try our bamboo piksters as a greener alternative to Tepe. Although, Tepe is our most loved and popular interdental brush. We also invite you to take a look at our Dr Barman's wood sticks as a new interdental product :). Dental Direct Team 🦷

Posted 4 years ago

“Annoyed at high cost of p & p on a flat pack of teepees....basically doubled the price of item ordered”

Helpful Report

Posted 4 years ago

Hi Gill, Thanks for the feedback. We are very sorry about this. Our shipping prices reflect the packaging costs and royal mail courier service we use. We do, however, offer free delivery on orders over £25 so please feel free to take a look at our full range of products. Our apologies again, Dental Direct Team 🦷

Posted 4 years ago

“Had high hopes but very disappointed in the service. Delivery took over 2 weeks without any notice and then half of the order was missing. Not sure I will use you again.”

Helpful Report

Posted 4 years ago

Hello Sarah, Thank you for your feedback. We truly apologise for your bad experience with us. We were unable to dispatch your full order due to issues with our supplier which impacted our stock availability. I have checked your order and seen that you have been issued a refund for the undelivered products. We understand and regret the frustration that this caused you and again we are sincerely sorry for this. Dental Direct Team 🦷

Posted 4 years ago

“On the 19th of April, I placed an order and 2 weeks later, I still have not received it.”

Helpful Report

Posted 4 years ago

Hello, We are very very sorry about this Barida. I have checked the status of your order and your order was shipped with Royal Mail 2nd Class on the 19th of April. Unfortunately, as you have still not received it, it is likely that your order was lost by Royal Mail. Please contact our customer service who would be happy to help you further with a replacement or refund. Customer Service (MON - FRI 9:00AM - 5:00PM): 020 3982 3236 We apologise once again for any inconvenience caused, Dental Direct Team 🦷

Posted 4 years ago

“The item was delivered very quickly within two days which was excellent but unfortunately I find the denture adhesive very poor after a few hours I have to re apply .EA Brown”

Helpful Report

Posted 4 years ago

“I have contacted Dentaldirect twice as I had been delivered the wrong item. Still waiting for a reply. Other products were exactly as ordered. Frustrated by the lack of customer service.”

Helpful Report

Posted 4 years ago

“Took very long time to deliver”

Helpful Report

Posted 5 years ago

“The delivery was good but I got different products than expected.”

Helpful Report

Posted 5 years ago

“I don't think the size of the brushes is very clear. I inadvertently ordered, what I thought was green but turns out a slightly different colour of blue. Will you exchange them for me please?”

Helpful Report

Posted 5 years ago

“Hi recently used you for supplies because our local dental hospital where we used to buy from as shut there shop.because of Covid The product you sent me seem of less quality the brushes bend to easy and the Brissel breaking in my teeth don’t know if it was a bad batch as it’s only the orange ones. I was not going to say anything and just buy somewhere else until I got this email of you”

Helpful Report

Posted 5 years ago

“Usually good but my last delivery was not dispatched for a week or so until one of your people spotted the error. You also substituted a product with another that I have found lesser quality without comment”

Helpful Report

Posted 5 years ago

“Massive technical issues, no email confirmation of order, couldn’t even send this review via the original email. Will not be using again unless there are resolved”

Helpful Report

Posted 5 years ago

“I still haven't received my order that was placed on 02.01.21!!”

Helpful Report

Posted 5 years ago

“I ordered some periodontal brushes on 27th December but haven’t received anything yet. It is now 12th January. I emailed yourselves two days ago to let you know this but haven’t received any reply to this except this satisfaction survey so I am not impressed hence giving you a poor review. I have previously ordered these brushes and had no problem but this time nothing”

Helpful Report

Posted 5 years ago

“Slow deliveries.”

Helpful Report

Posted 5 years ago

“I have not yet received my order placed on 13th December. I do not know if the problem is with you or Royal Mail but it does not reflect well on your service.”

Helpful Report

Posted 5 years ago

“I have not yet received this package, though it was our for delivery on 12th December. Hopefully this is the Christmas post, but at the moment the rating has to be poor. Last time though the service was very good”

Helpful Report

Posted 5 years ago

“Dealt with Dental Direct during the pandemic as an existing customer. Unfortunately I can only describe the service as poor. I hope this is not normal.”

Helpful Report

Posted 5 years ago

DENTAL DIRECT is rated 4.7 based on 7,390 reviews